Role Description We are looking for a Junior IT Systems Administrator to support day-to-day IT operations, user support, CRM administration, SaaS tools, and the technical support of our WordPress websites. This is a hands-on support role that works closely with the IT Systems & Operations Specialist to help keep company systems, tools, and websites running smoothly. The role involves: - Troubleshooting - Documentation - Onboarding and offboarding support - Vendor coordination - Website support - General IT administration The ideal candidate has a strong foundation in IT support, a working knowledge of WordPress, and the ability to communicate clearly with both technical and non-technical users. You do not need to be a developer, but you should be comfortable supporting WordPress websites, coordinating with vendors, and helping troubleshoot common website and system issues. Qualifications - Experience in IT support, systems administration, technical support, or a similar role. - 1+ year of hands-on WordPress experience. - Working knowledge of WordPress administration and common website technical issues. - Basic understanding of hosting, DNS, SSL, domains, backups, staging environments, and website infrastructure. - Experience with user access management, SaaS administration, MFA, and basic security best practices. - Familiarity with Google Workspace administration. - Basic HTML/CSS knowledge. - Strong documentation, organization, troubleshooting, and follow-through skills. - Ability to coordinate with vendors, internal teams, franchise partners, and non-technical stakeholders. - Clear communication skills and a customer-service mindset. Requirements - 1+ year of hands-on WordPress experience. - Experience working with external website or IT vendors. - Experience with ticketing or helpdesk systems. - Familiarity with Zapier, Make, Airtable, Asana, or similar tools. - Basic understanding of web forms, CRM integrations, analytics tools, messaging platforms, or APIs. - Exposure to IT audits, compliance tracking, access reviews, or operational process improvement. Benefits - Company parties - Competitive salary - Dental insurance - Flexible schedule - Health insurance - Opportunity for advancement - Paid time off - Training & development - Vision insurance Company Description Ideal Siding is the fastest-growing siding renovation company in North America, with multiple divisions across Canada and the U.S. We’re redefining the home exterior renovation industry through innovation, exceptional service, and a people-first culture. Our team is driven, professional, and passionate about helping homeowners improve their homes while building long-term trust in our brand.

• Manage and improve our cloud-based SaaS environment • Independently manage core platforms (e.g., Microsoft 365, identity systems) • Resolve complex issues • Drive automation and process improvements to scale IT operations • Administer key security platforms including Arctic Wolf, Zscaler, Okta, and Mimecast • Continuously evaluate, improve, and tune security tools to strengthen security posture • Monitor alerts, logs, and system health • Lead or assist in security incident response

Title: Contact Center as a Service/AWS Connect System Administrator Senior Locations: AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WV, WI, WY. Department: Systems Administrator/Engineer Job Description: Responsibilities & Qualifications Responsibilities - Administer and support cloud-native infrastructure powering Telecommunication systems, with a strong focus on AWS-hosted services, including AWS Connect, EC2, and S3. - Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines. - Manage telephony workloads and services within AWS Connect, ensuring high availability, security, and performance for mission-critical communication. - Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime. - Implement and maintain system hardening, encryption, IAM roles, network policies (VPC, security groups), and multi-factor authentication to comply with security standards. - Utilize Infrastructure as Code (IaC) tools such as AWS CloudFormation, Ansible, or Terraform to automate infrastructure provisioning and configuration. - Support secure data backup/recovery processes for cloud environments, aligning with federal continuity and audit requirements. - Contribute to CI/CD pipelines and DevSecOps practices in collaboration with cloud developers. - Participate in SAFe Agile ceremonies, including planning, stand-ups, retrospectives, and system demos. - Serve in an on-call rotation, ensuring rapid response to service-impacting incidents in telecommunication systems. Required Skills and Experience - Active Top Secret Clearance - Deep understanding of AWS Connect operations, call flow configuration, contact lens integration, and AWS Lex/Lambda integration. - In lieu of AWS Connect, experience with any Contact Center as a Service (CCaaS) platform such as Azure Contact Center, Genesys Cloud CX/3CX, Twilio, NICE CXone, Five9, Talkdesk, Cisco Webex Contact Center/Webex CC, Aircall, GoToConnect/GTC, RingCentral, Vonage Contact Center. - Experience implementing and managing AWS Identity and Access Management (IAM), CloudWatch, S3, EC2, and CloudFormation. Relevant Azure or any secure GovCloud environment can be substituted for AWS experience. - Familiarity with networking concepts in cloud environments including VPC, routing tables, security groups, and load balancing. - Experience working in an Agile organization (Scrum, Kanban, Jira, Confluence, or preferably SAFe.) Preferred Experience - 3+ years of AWS, Azure, or Google cloud infrastructure experience, preferably within GovCloud or similar secure environments. - 7+ years of experience administering Linux systems - Hands-on experience automating cloud infrastructure using Ansible, Terraform, CloudFormation, or similar. - Knowledge of cloud security best practices, including NIST 800-53 and FedRAMP-aligned controls. - A background in telecom/VoIP (Avaya, Cisco, Vonage etc) is helpful but not required. Overview TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - Location: Candidates must reside in one of our approved hiring states within the United States. - Remote or In-Person: 100% remote/nationwide (with one initial visit to Clarksburg, WV – travel reimbursed) - Type of environment: Office - Noise level: Medium - Work schedule: Schedule is an 8-hour day shift Monday – Friday. - Core work hours are 9:00 a.m. through 4:00 p.m. ET. - 8-hour shift hours for the team as a whole can be staggered between the hours of 6:00 a.m. and 6:00 p.m. ET. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE - Active Top Secret Clearance Required - US Citizen OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. #rmote #telework #linkedin #LI-Remote (turn font to white)

Role Description - Manage and maintain internal accounts, access, and admin panels (email systems, CRM, internal tools) - Handle day-to-day technical and operational tasks (setup, migrations, troubleshooting, integrations) - Work with various SaaS tools and quickly learn new systems when needed - Communicate with external providers (e.g. platforms, infrastructure services) - Support internal teams by resolving ad-hoc requests and operational issues - Assist with documentation, contracts, and basic process management - Research and implement new tools or solutions when required Qualifications - Experience in System Administration or similar roles - Strong problem-solving mindset and ability to work independently - Comfortable working with different tools, systems, and admin interfaces - Ability to learn fast and handle tasks you haven’t done before - Proactive, reliable, and detail-oriented - English B2–C1 (working level) - Based in Portugal Requirements - Innovative environment: Work within a forward-thinking iGaming tech team focused on modern engineering practices. - Growth opportunities: Take ownership of operational processes and contribute to building internal company infrastructure. - Remote flexibility: Fully remote role with an international, results-oriented team. - Location: Portugal. - Compensation: Based on expectations, skills, and experience. - B2B contract via Deel.com