• Analyze, review, and respond to regulatory complaints to ensure accurate, timely, and compliant resolutions. • Collaborate with cross-functional teams to enhance the complaints management process, aligning with regulatory requirements and best practices. • Conduct root cause analysis of complaints to identify trends and areas for improvement. • Develop and implement internal controls to mitigate compliance risks. • Monitor adherence to policies and procedures and test the effectiveness of processes and controls to identify potential areas of weakness. • Assist with the implementation of corrective actions to address identified issues. • Enhance existing compliance and risk management programs by evaluating regulations for applicability to our products and services and helping develop creative and compliant processes and controls. • Execute projects accurately within timeframes allotted while working collaboratively across multiple lines of business. • Conduct routine to complex fraud investigations, applying professional judgment to analyze and resolve cases efficiently. • Investigate and process Regulation Z/E claims (ACH/Card Disputes). • Execute Visa chargeback processes effectively. • Conduct informational and admission-seeking interviews with stakeholders including victims, witnesses, or suspects. • Monitor and analyze financial transactions to proactively identify and mitigate fraud risks. • Balance customer experience with risk management practices.

• Own the License to Operate by overseeing regulatory licensing programs, ensuring timeliness and accuracy. • Master Regulatory Narratives by leading regulatory complaint processes and innovating automation. • Orchestrate Regulatory Audits by leading investigations, drafting communications, and enhancing submission lifecycles. • Drive Program Evolution by implementing tech-driven efficiencies to automate compliance tasks. • Manage External Alliances as the primary liaison for licensing vendors and state regulators. • Deliver Data Intelligence by creating dashboards that convert complaint trends into actionable insights. • Close the Loop on Risk by taking ownership of audit remediation to ensure permanent process improvements.

• Own the License to Operate: Take complete end-to-end oversight of our regulatory licensing programs. • Master Regulatory Narratives: Lead our high-volume regulatory complaint process. • Orchestrate Regulatory Audits: Act as the lead investigator during regulatory audits. • Drive Program Evolution: Move beyond manual tracking by identifying bottlenecks. • Manage External Alliances: Serve as the primary liaison for licensing vendors and state regulators. • Deliver Data Intelligence: Create and maintain high-impact dashboards that translate complaint trends. • Close the Loop on Risk: Take ownership of audit remediation.

• Lead end-to-end awards management: Oversee award negotiation, agreement review, start-up, compliance frameworks, and closeout processes to ensure strategic alignment and risk mitigation across Country Offices and Support office • Provide technical authority on compliance and risk: Serve as a key decision-maker in Go/No-Go, portfolio, and closeout reviews, advising on audit readiness, equipment disposition, and high-level compliance risks • Drive donor and partner compliance standards: Guide Country Offices and partners on donor regulations, oversee due diligence and sub-awards, and maintain up-to-date donor compliance and partnership modalities • Oversee performance, audits, and KPIs: Monitor global Awards Management KPIs/MIs, ensure audit readiness and policy adherence, and surface critical issues and lessons learned to Senior Management • Lead systems and data management for awards: Manage NetSuite Awards/Partnership workflows, trackers, and dashboards, ensuring accurate, real-time visibility on awards, modifications, and partnerships • Strengthen partnerships and localization efforts: Collaborate on donor localization strategies, support partner selection and monitoring, and champion best practices in partnership management and funding oversight • Build global capacity and provide leadership: Design and deliver capacity-building initiatives, coach CO Awards Leads and SMTs, develop global AM/partnership manuals, and act as deputy to the Global Awards Management Director • Ensure high-quality reporting and documentation: Maintain organized filing systems, and when requested, review, edit, and submit donor reports and key communications to ensure accuracy, consistency, and compliance