Role Description Es el responsable de identificar las necesidades de los contadores independientes y firmas contables para darle una solución a ellos y a sus clientes. Estarás brindando experiencias wow y migrando a los nuevos contadores (Silver) a categorías superiores (Oro, Platinum). - Fortalecerás y desarrollarás a los contadores o firmas, brindando apoyo para que el contador crezca en el programa de fidelización. - Identificarás necesidades y oportunidades junto al contador o firma, buscando acuerdos de venta que impulsen el crecimiento de logos y aumenten el revenue con el contador. - Mediante sesiones 1:1 presenciales con el contador o firma, identificarás mejoras en Alegra Contabilidad y en el resto de las soluciones, para luego canalizarlas con las diferentes áreas de apoyo. - Incrementarás el porcentaje de participación de clientes dentro de la cartera de contadores o firmas asignadas. - Asegurarás la satisfacción frente al servicio prestado a los contadores o firmas asignadas. - Enviarás propuestas comerciales adaptadas a las necesidades de cada contador. - Trabajarás en expandir la base de clientes atrayendo a nuevos contadores estratégicos. ¿Cómo usarás IA en el día a día de este rol? - Predicción de Churn y Salud de la Cuenta: Utilizarás modelos predictivos de IA que analizan la salud de tus firmas contables. - Copiloto de Negociación y Up-selling: Usarás IA para analizar el volumen de clientes de tus cuentas Silver y Oro. - Minería de Feedback para Producto: Procesarás los insights y dolores recopilados en tus sesiones 1:1 con herramientas de IA. Qualifications - Estudiantes o egresados de carreras de contabilidad o afines. - Experiencia comercial: 2 años en posiciones similares. - Residencia en Colombia. - Habilidades y experiencia en orientación al cliente, comunicación oral y escrita. - Ser creativo y tener la capacidad de proponer ideas locas fácilmente y ejecutarlas. - Gusto por la tecnología. - Ser proactivo de una manera comprometida y efectiva. - Apertura y adaptabilidad de la comunicación de acuerdo al tipo de cliente interno y externo. - Capacidad de dar y recibir feedback de manera adecuada. - Pensamiento Analítico. - Orden y manejo eficiente del tiempo. - Alta orientación a resultados. - Empatía. - Que pueda dar evidencias de su alto nivel de persistencia. Requirements - Deseable: Ideal experiencia en venta de soluciones digitales administrativas o venta consultiva. - Requisito de ubicación: Ser residente o contar con permiso de trabajo en Colombia. Benefits - Trabajo 100% remoto con relación laboral estable. - Coworking mensuales con el equipo local. - Plan de carrera y oportunidades para seguir desarrollando tus habilidades. - Acceso a plataformas educativas, cursos con certificaciones y una biblioteca virtual. - Clases de inglés. - Programas de bienestar y charlas sobre hábitos saludables. - Dos días de cuidado al año adicionales a tus vacaciones. - Apoyo económico para mejorar tu espacio de trabajo. - Celebración de cumpleaños con un bono económico y medio día libre. - Un equipo con talento de distintos países y culturas. Company Description Somos el ecosistema de soluciones contables y financieras en la nube que le da superpoderes a las Pymes de Latinoamérica. +500 personas trabajando 100% remoto, presentes en 8 países y creciendo. Hoy la inteligencia artificial atraviesa todo lo que hacemos: desde cómo construimos producto hasta cómo tomamos decisiones internas. No es un proyecto paralelo, es la forma en que operamos.

Role Description Wir suchen zum nächstmöglichen Zeitpunkt eine:n Account Manager:in Healthcare mit dem Schwerpunkt RX in Vollzeit zur Unterstützung unseres Teams. - Eigenverantwortliche Entwicklung, Planung und Durchführung unterschiedlichster Kommunikationsmaßnahmen – überwiegend national - Leitung von Kreativprozessen und enge Zusammenarbeit mit internen und externen Stakeholdern - Führung und Management eigener Projekte inklusive umfassender Kundenberatung und -betreuung - Verantwortung für die Einhaltung des Projektbudgets und regelmäßiges Reporting an dein Teamlead - Du bist Teil in einem Kundenteam und berichtest direkt an deinen Senior Teamlead Qualifications - Ein abgeschlossenes Studium im Bereich Life Science oder Kommunikation/Journalismus sowie erste Jahre Berufspraxis in einer Healthcare-Agentur bzw. im Bereich Gesundheitskommunikation - Klassische Werbeagenturabläufe kannst du aus dem FF - Deine konzeptionelle Denkweise kannst du ganzheitlich auch in digitalen Kampagnen einsetzen - OTC und RX sind für dich nicht nur Kürzel - Du bist kontaktfreudig und kommunikationsstark, im Umgang mit deinen Kunden sowie mit deinen Kolleginn:en - Du hast sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift - Dein Herz schlägt für Kommunikation, Werbung, gute Kreation und du brennst für die neuesten AI-Trends. Requirements - Wir freuen uns über jede Bewerbung von qualifizierten Menschen. Jeder geschlechtlichen und sexuellen Identität. Jeden Alters. Von Bewerbenden mit Migrationshintergrund, jeglicher Religionszugehörigkeit und People of Colour und / oder Menschen mit Behinderungen. Wiedereinsteiger:innen. Eltern. Quereinsteiger:innen. Alle sind bei uns gleichermaßen willkommen. Benefits - Als Teil der Hirschen Group und des WPP-Netzwerks bekommst du Zugang zu fast unendlichen Ressourcen und spannende Möglichkeiten dich immer weiterzuentwickeln. - Wir fördern deine Kreativität, Innovationskraft und dein persönliches Wachstum. - Wir setzen auf Ideen statt Hierarchien und schätzen Vielfalt und Flexibilität. - Egal wo dein Lebensmittelpunkt ist, solange du eine Internetverbindung hast und für Gesundheit und Kommunikation brennst, bist du bei uns genau richtig!

Role Description Life Safety Code Surveyors conduct Federal surveys in healthcare facilities to assess facility compliance with federal Life Safety Code Requirements. They apply analysis skills and inductive reasoning skills to assess health care organizations' compliance and identify opportunities for improving compliance. The Surveyor will: - Identify opportunities for improvement in the survey process and communicate them to the appropriate leadership staff. - Conduct follow-up/revisits, complaints or special investigations, or monitoring reviews. - Be available to conduct a crisis review affecting residents of long-term care facilities. Travel will be extensive as it will likely be required for each assignment. All travel arrangements are arranged and paid for by the company. Responsibilities include: - Perform Surveyor duties in accordance with the HMS Core Values and the applicable contract. - Visiting long term care facilities around the country to perform the surveys and report findings. - Being involved in activities such as investigation of complaints and incidents concerning facilities or individuals. - Prepare clear and concise reports and be prepared to testify regarding survey findings. - Submit documentation according to established time deadlines. - Research, collect, organize, interpret, and communicate a large volume of information from multiple sources to assess the health care provider and regulatory agency’s ability to comply with State and Federal statutes and regulations. - Perform all activities in a manner that is sensitive to, and respectful of all internal and external customers. - Foster behavior which is consistent with teamwork, quality performance, and respect for the individual, dependability, empowerment, and responsiveness. - Project professionalism in appearance and demeanor. Qualifications - Bachelor’s degree and 3 years relevant experience or an equivalent combination of relevant education and work experience. - Successful completion of CMS’s Basic Life Safety Code Training required. - NFPA Fire Inspector 1 certification for LSCS Certifications after Jan 1, 2010 preferred. - Possess the knowledge, skills, and abilities to conduct Federal surveys, complaints investigations, and respond to crisis situations in accordance with Federal laws, regulations, guidelines, the State Operations’ Manual (SOM), and protocols established by the Federal government for the conduct of such operations. - Ability to pass federal background check and legally authorized to work in the U.S. without the need for Visa sponsorship. EOE Statement Healthcare Management Solutions, LLC has established an Affirmative Action Plan. HMS is deeply committed to the concept and practices associated with equal opportunity and affirmative action in all aspects of employment. HMS makes clear that all applicants will be treated without regard to race, color, sex, religion, national origin, age, disability, genetic information, sexual orientation, ancestry, marital status, changes in marital status, pregnancy or parenthood, gender, or gender identity or expression, military or veteran status, political affiliation, or any other protected characteristics under applicable law when the reasonable demands of the position(s) do not require distinction on the basis of age, disability, sex, marital status, changes in marital status, pregnancy, or parenthood. This company does not tolerate unlawful discrimination in its employment practices. We recognize the value of diversity in our workforce and encourage all qualified candidates to apply. We thank all candidates who choose to apply; however, only those selected for a further interview will be contacted. Equal Opportunity Employer/M/F/Vet/Disabled. HMS is an EEO/AA/E-Verify compliant and drug-free workplace employer.

Title: Remote-Patient Account Representative Location: Remote United States Department: Business Office Job Description: JOB SUMMARY The Patient Account Representative is responsible for working accounts to ensure they are resolved in a timely manner. This candidate should have a solid understanding of the Revenue Cycle as it relates to the entire life of a patient account from creation to payment. Representative will need to effectively follow-up on claim submission, remittance review for insurance collections, create and pursue disputed balances from both government and non-government entities. Basic knowledge of Commercial, Managed Care, Medicare and Medicaid insurance is preferable. An effective revenue cycle process is achieved with working as part of a dynamic team and the ability to adapt and grow in an environment where work assignments may change frequently while resolving accounts with minimal assistance. Representative must be able to work independently as well as work closely with management and team to take appropriate steps to resolve an account. Team member should possess the following: - Perform duties as assigned in a professional demeanor, which includes interacting with insurance plans, patients, physicians, attorneys and team members as needed. - Basic computer skills to navigate through the various system applications provided for additional resources in determining account actions - Access payer websites and discern pertinent data to resolve accounts - Utilize all available job aids provided for appropriateness in Patient Accounting processes - Document clear and concise notes in the patient accounting system regarding claim status and any actions taken on an account - Maintain department daily productivity goals in completing a set number of accounts while also meeting quality standards as determined by leadership - Identify and communicate any issues including system access, payor behavior, account work-flow inconsistencies or any other insurance collection opportunities - Provide support for team members that may be absent or backlogged ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. - Researches each account using company patient accounting applications and internet resources that are made available. Conducts appropriate account activity on uncollected account balances with contacting third party payors and/or patients via phone, e-mail, or online. Problem solves issues and creates resolution that will bring in revenue eliminating re-work. Updates plan IDs, adjusts patient or payor demographic/insurance information, notates account in detail, identifies payor issues and trends and solves re-coup issues. Requests additional information from patients, medical records, and other needed documentation upon request from payors. Reviews contracts and identify billing or coding issues and request re-bills, secondary billing, or corrected bills as needed. Takes appropriate action to bring about account resolution timely or opens a dispute record to have the account further researched and substantiated for continued collection. Maintains desk inventory to remain current without backlog while achieving productivity and quality standards. - Perform special projects and other duties as needed. Assists with special projects as assigned, documents, findings, and communicates results. - Recognizes potential delays and trends with payors such as corrective actions and responds to avoid A/R aging. Escalates payment delays/ problem aged account timely to Supervisor. - Participate and attend meetings, training seminars and in-services to develop job knowledge. - Respond timely to emails and telephone messages as appropriate. - Ensures compliance with State and Federal Laws Regulations for Managed Care and other Third Party Payors. Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Thorough understanding of the revenue cycle process, from patient access (authorization, admissions) through Patient Financial Services (billing, insurance appeals, collections) procedures and policies - Intermediate skill in Microsoft Office (Word, Excel) - Ability to learn hospital systems – ACE, VI Web, IMaCS, OnDemand quickly and fluently - Ability to communicate in a clear and professional manner - Must have good oral and written skills - Strong interpersonal skills - Above average analytical and critical thinking skills - Ability to make sound decisions - Has a full understanding of the Commercial, Managed Care, Medicare and Medicaid collections, Intermediate knowledge of Managed Care contracts, Contract Language and Federal and State requirements for government payors - Familiar with terms such as HMO, PPO, IPA and Capitation and how these payors process claims. - Intermediate understanding of EOB. - Intermediate understanding of Hospital billing form requirements (UB04) and familiar with the HCFA 1500 forms. - Ability to problem solve, prioritize duties and follow-through completely with assigned tasks. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to perform the job. - High School diploma or equivalent. Some college coursework in business administration or accounting preferred - 1-4 years medical claims and/or hospital collections experience - Minimum typing requirement of 45 wpm PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Office/Team Work Environment - Ability to sit and work at a computer terminal for extended periods of time WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Call Center environment with multiple workstations in close proximity As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Compensation and Benefit Information Compensation - Pay: $15.80 - $23.70 per hour. Compensation depends on location, qualifications, and experience. - Position may be eligible for a signing bonus for qualified new hires, subject to employment status. - Conifer observed holidays receive time and a half. Benefits Conifer offers the following benefits, subject to employment status: - Medical, dental, vision, disability, and life insurance - Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. - 401k with up to 6% employer match - 10 paid holidays per year - Health savings accounts, healthcare & dependent flexible spending accounts - Employee Assistance program, Employee discount program - Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. - For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act. Job CategoryFinance/Accounting Degree LevelHigh School Diploma/GED (±11 years) Job ScheduleFull time Job ShiftDay Locations Conifer - Virtual Office(Remote) Assignment CategoryFull Time Pay Range$15.80 - $23.70 hourly **Individual wages are determined based upon a number of factors including, but not limited to, an individual’s qualifications and experience