• Utilize both human-centered design and business process improvement methodologies to identify bottlenecks, pain points, service gaps, inefficiencies, and root causes across public-facing and internal government processes. • Lead current-state and future-state process mapping efforts for programs, services, and operational workflows, including handoffs, approvals, decision points, dependencies, and failure points. • Conduct stakeholder interviews, workshops, journey mapping, service blueprinting, and user research to understand how policies, processes, systems, and organizational structures affect the people who use and deliver services. • Develop practical recommendations that improve accessibility, efficiency, transparency, customer experience, and service outcomes while aligning with agency mission, compliance obligations, and policy requirements. • Facilitate cross-functional collaboration among program, operations, policy, IT, digital, and leadership teams to move improvements from discovery through implementation. • Define success metrics and support agencies in measuring, sustaining, and continuously improving redesigned services and operational processes. • Lead or support organizational change initiatives associated with service redesign, process improvement, and transformation efforts, including stakeholder engagement, communications, training support, and adoption planning.

Role Description We are seeking a highly organized and detail-oriented Loan Processor to manage and oversee loan applications from initiation through to settlement. The successful candidate will play a critical role in ensuring all loan files are accurate, complete, and compliant with lender requirements. This role requires strong MyCRM knowledge, excellent communication skills, and the ability to coordinate effectively with multiple stakeholders. Important Note: This role can be full-time or part-time (compensation is pro-rated based on the days and hours worked). Key Responsibilities: - Manage the end-to-end loan application process, ensuring accuracy and timely progression - Use MyCRM, Apply Online (AOL) and Simplology systems to process applications efficiently - Maintain organized loan files, ensuring all documentation is complete and up-to-date - Liaise with lenders, clients, and internal teams to resolve queries and ensure smooth processing - Monitor loan progress and provide regular updates to relevant parties - Ensure compliance with internal policies, lender requirements, and regulatory standards - Order valuations and Pricing - Assist with Discharges and Loan documents - Understand how lender calculators work Qualifications - Proven experience with MyCRM and other loan processing platforms - Recently worked for a brokerage firm - Strong knowledge of the end-to-end loan application and settlement process especially in the Australian market - Excellent attention to detail and organizational skills - Strong written and verbal communication skills - Ability to manage multiple applications simultaneously under tight deadlines - Previous experience in mortgage, lending, or financial services is preferred - Experience as a Parabroker is highly desirable Desirable Attributes - Proactive, solution-oriented, and able to work independently - Comfortable liaising with external lenders and internal teams - Skilled at tracking, reporting, and problem-solving Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)

Role Description As a CBRE D&T Operations Sr. Manager, you won't just manage a team—you will champion the reliability, speed, and airtight security of our most complex technology systems. You will lead a high-performing squad dedicated to keeping our daily digital and critical building operations running flawlessly, ensuring our internal users always have the world-class technical support and cutting-edge operational solutions they need to succeed. - Provide formal supervision to employees. - Check the training and development of staff. - Conduct performance evaluations and coaching. - Oversee the recruiting and hiring of new employees. - Coordinate and manage the team's daily activities. - Establish work schedules, assign tasks, and cross-train staff. - Set and track staff and department deadlines. - Mentor and coach as needed. - Point of contact with the Information Security team to install and operationalize security controls. - Review and approve vendors, contracts, and service level agreements and perform vendor risk assessments. - Coordinate internal and external resources, timetables, budgets, and reporting to key project stakeholders and management. - Certify business continuity and disaster recovery efforts. - Oversee the audit process and approve responses to requests. - Evaluate multifaceted strategic solutions that leverage new and emerging technologies. - Drive process automation and improve organizational effectiveness and efficiency. - Maintain professional and technical knowledge through continued education. - Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives. - Lead by example and model behaviors that are consistent with CBRE RISE values. - Influence others to adopt a different point of view while being guided by policies and departmental plans. - Identify and solve technical and operational problems of complexity. - Understand and recognize the broader impact across the department. - Improve and change existing methods, processes, and standards within job discipline. Qualifications - Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. - Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred. - Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. - Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department. Benefits - 401(K) - Dental insurance - Health insurance - Life insurance - Vision insurance Disclaimers - Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. - We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. - CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the D&T Senior Operations Manager position is $145,000 annually and the maximum salary is $250,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. Equal Employment Opportunity CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Candidate Accommodations CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Role Description We're looking for an organized and detail-focused Travel Operations Administrator to support daily operations by managing travel-related processes, coordinating booking details, and ensuring workflows run efficiently from start to finish. This fully remote opportunity is ideal for someone who thrives in a structured environment, enjoys administrative work, and can keep multiple tasks organized and on track. In this role, you'll use established systems, tools, and training to assist with coordinating travel operations, tracking important updates, and maintaining accurate documentation. You'll work independently while ensuring a high level of accuracy, clear communication, and consistency across all tasks. - Oversee travel-related administrative processes and workflow coordination - Manage booking details, timelines, and confirmations - Communicate with clients and team members to gather and verify information - Track progress, monitor outstanding items, and follow up as needed - Maintain organized digital records and operational documentation - Review travel details to ensure accuracy and completeness - Support daily operations by keeping workflows efficient and on schedule Qualifications - Strong organizational and communication skills - Ability to manage multiple tasks and prioritize effectively - Experience in administrative support, operations, coordination, or customer service (preferred, not required) - Comfortable working independently in a remote environment - Detail-focused, dependable, and proactive - Tech-savvy and able to learn new systems quickly - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Benefits - Fully remote flexibility - Structured onboarding and ongoing support - Clear systems and processes designed for success - Opportunity to build operations and administrative experience - Supportive and collaborative team environment