Role Description The selected candidates will work closely with the Business Owner and a small team to manage day-to-day operations, supporting the business during peak operational hours. The role will largely follow the existing Operations function, with a focus on admin support, customer experience, and operational coordination. - Admin panel support and inventory updates - Customer service and player support - Operational assistance during peak hours - Content creation and social media management - Other ad hoc operational and administrative tasks Qualifications - Relevant experience, e.g. hospitality, sales, customer support, logistics, operations or marketing - Excellent English communication skills - Strong attention to detail - Passion for customer service - Friendly positive attitude and team player - Bachelor's Degree/Diploma - Interest in football is a BIG PLUS - Experience working overseas or with international companies a PLUS - Hospitality experience a PLUS Company Description Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.

Title: executive operations Location: NYC Department: OPS Job Description: turbopuffer is looking for an executive assistant to support our CTO and handle ops in our NYC hub. We're scaling fast and need someone who can take the operational load off his plate. We are looking for someone based in NYC to work hybrid in our office downtown with occasional travel to Ottawa and SF. what you'll do: - run point on the CTO's calendar, travel, and inbox - manage a high volume schedule across time zones and competing priorities - plan travel end-to-end: flights, hotels, ground, and itineraries - triage his inbox so nothing important slips by - partner with the CEO's EA on cross company work - evolve new hire onboarding process - plan events like customer dinners and company offsites - manage ops for the NYC office must have: - coordination - you've worked as an EA, chief of staff, or in a similar operations role - you've managed calendars, inboxes, and travel for senior people at high volume - you can juggle multiple senior stakeholders and competing priorities without dropping the ball - judgment: you catch the things others miss - operator: you see the gap and fill it, no task is too small - typist: you write well and can represent the CTO clearly in any thread - human: you build trust quickly nice to have: - prior experience supporting a technical founder or engineering leader - experience at an early stage startup tpuf is hardcore & whimsical. we value: - overstep > understep - show > tell - complexity is earned - showing up as part of our customer’s team - making stuff easy to react to

• Utilize both human-centered design and business process improvement methodologies to identify bottlenecks, pain points, service gaps, inefficiencies, and root causes across public-facing and internal government processes. • Lead current-state and future-state process mapping efforts for programs, services, and operational workflows, including handoffs, approvals, decision points, dependencies, and failure points. • Conduct stakeholder interviews, workshops, journey mapping, service blueprinting, and user research to understand how policies, processes, systems, and organizational structures affect the people who use and deliver services. • Develop practical recommendations that improve accessibility, efficiency, transparency, customer experience, and service outcomes while aligning with agency mission, compliance obligations, and policy requirements. • Facilitate cross-functional collaboration among program, operations, policy, IT, digital, and leadership teams to move improvements from discovery through implementation. • Define success metrics and support agencies in measuring, sustaining, and continuously improving redesigned services and operational processes. • Lead or support organizational change initiatives associated with service redesign, process improvement, and transformation efforts, including stakeholder engagement, communications, training support, and adoption planning.

Role Description We are seeking a highly organized and detail-oriented Loan Processor to manage and oversee loan applications from initiation through to settlement. The successful candidate will play a critical role in ensuring all loan files are accurate, complete, and compliant with lender requirements. This role requires strong MyCRM knowledge, excellent communication skills, and the ability to coordinate effectively with multiple stakeholders. Important Note: This role can be full-time or part-time (compensation is pro-rated based on the days and hours worked). Key Responsibilities: - Manage the end-to-end loan application process, ensuring accuracy and timely progression - Use MyCRM, Apply Online (AOL) and Simplology systems to process applications efficiently - Maintain organized loan files, ensuring all documentation is complete and up-to-date - Liaise with lenders, clients, and internal teams to resolve queries and ensure smooth processing - Monitor loan progress and provide regular updates to relevant parties - Ensure compliance with internal policies, lender requirements, and regulatory standards - Order valuations and Pricing - Assist with Discharges and Loan documents - Understand how lender calculators work Qualifications - Proven experience with MyCRM and other loan processing platforms - Recently worked for a brokerage firm - Strong knowledge of the end-to-end loan application and settlement process especially in the Australian market - Excellent attention to detail and organizational skills - Strong written and verbal communication skills - Ability to manage multiple applications simultaneously under tight deadlines - Previous experience in mortgage, lending, or financial services is preferred - Experience as a Parabroker is highly desirable Desirable Attributes - Proactive, solution-oriented, and able to work independently - Comfortable liaising with external lenders and internal teams - Skilled at tracking, reporting, and problem-solving Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)