Kyra logo
Kyra

A Global Creator Economy Company

Senior Customer Success Manager, Influencer Marketing – SaaS

Influencer MarketingInfluencer MarketingFull TimeRemoteSeniorTeam 51-200Since 2017H1B SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

20 days ago

Salary

0

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Senior Customer Success Manager, Influencer Marketing – SaaS

Kyra

• Build the onboarding playbook and health scoring • Own a portfolio of brand accounts • Onboard and train new customers • Drive product adoption • Advise brands on influencer marketing campaigns • Engage with customers consistently • Monitor usage signals to catch churn • Own renewals, expansions, and upsells • Provide feedback to Product based on customer insights

Job Requirements

  • Four or more years in customer success or account management, ideally in B2B SaaS
  • Experience in creator marketing
  • Proactive approach to customer engagement
  • Ability to build from scratch and create effective systems
  • Data-literate
  • AI experience
  • Excellent writing skills
  • Strong organizational abilities

Benefits

  • 25 days PTO + bank holidays
  • 4 company-wide days off (Kyra Days)
  • 3 wellness days
  • paid sick leave each year
  • Annual Learning & Development budget
  • Annual bonus scheme to recognise great work

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