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Reach plc - The UK and Ireland's largest commercial news publisher
Ecommerce Partner Success Manager
Location
United Kingdom
Posted
15 days ago
Salary
0
Seniority
Senior
Job Description
Ecommerce Partner Success Manager
Reach plc
• Own the end-to-end performance lifecycle of Yimbly’s diverse seller base. • Bridge the gap between seller potential and retail reality, driving incremental revenue. • Maintain and review structured Joint Business Plans (JBPs) to drive sustainable growth. • Drive incremental revenue by identifying, packaging, and monetising seller-facing opportunities across retail media, data, and other commercial initiatives. • Develop strategies for channel optimisation and seller retention while refining the seller playbook and training materials. • Supply the Trading team with weekly and monthly seller offers at the SKU level. • Lead seller negotiations to enhance pricing, margin, funding, or exclusivity. • Own and lead all seller communications regarding seasonal campaigns promotions. • Monitor performance to ensure strict compliance with marketplace policies, SLAs, and regulatory standards. • Collaborate with sellers to optimise product listings for "Retail Readiness." • Conduct regular reviews to identify underperforming sellers for structured recovery plans or offboarding. • Use performance analytics to identify growth opportunities or gaps and mediate seller-related inquiries.
Job Requirements
- A high-energy professional who combines analytical rigour with exceptional communication skills.
- Proven track record in account management within a multi-seller marketplace or retail environment.
- Highly proficient in Google Sheets for complex data manipulation and analysis.
- Proficiency in Google Slides or PowerPoint for high-stakes stakeholder presentations.
- Experience identifying revenue-driving opportunities such as Retail Media.
- Firm grasp of marketplace regulatory standards, including tax, safety, and SLA compliance.
- Proficiency in navigating platforms like Mirakl or Shopify.
- Ability to use performance analytics to diagnose gaps and identify commercial trends.
- Exceptional communication for managing B2B relationships and mediating disputes.
- Collaborative worker with a determination to hit growth targets while keeping the customer at the heart of every decision.
- Experience within a large-scale commercial publishing or digital media ecosystem is highly desirable.
Benefits
- 25 days' holiday (plus bank holidays), as well as an extra day after you've been with us for three, five and 10 years.
- An extra day's paid leave each year to volunteer for a cause close to your community or your heart.
- Big moment day - an extra day’s paid leave for a moment that matters to you - like getting married, moving house or welcoming a new addition to the family (human or furry!)
- Bonus scheme - you'll get a stake in our success and a chance to add to your annual earnings.
- Help saving for your retirement - we'll match your company pension contributions up to 6% and you can contribute through salary sacrifice.
- Supportive and progressive people policies - we’re proud to have a range of policies to support people in their lives in and outside work, including enhanced family leave and policies to promote flexibility, inclusion and progression.
- A healthcare cash plan - giving you money back for a range of medical expenses and fast access to doctor's appointments.
- Car lease scheme - you can buy a brand new electric or hybrid car through our leasing partner, and pay for it through salary sacrifice.
- Wellbeing support - including a 24/7 assistance programme for you and your family.
- Access to lots of discounts - including 15% off with Reach's very own online marketplace, Yimbly, where you can buy everything from homewares to beauty products.
- Interest-free loans - including for season tickets and technology.
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