Role Description - Researchers at Fetch must be: - Endlessly curious: You never stop at the first answer. You ask "why" until you find the insight nobody else was looking for, and you stay current on evolving methods and tools because the craft never stops moving. - Expert collaborators: You are equally comfortable presenting to executives as you are running a synthesis session with a junior designer. - Master storytellers: You know that stories drive decisions. Your reports, presentations, and workshops make people feel the experiences of the user, not just understand them. - Big picture thinkers: You triangulate quantitative and qualitative data, connect findings across projects, and tie individual insights to broader business strategy. You see the patterns no single study would surface. - Resourceful: You thrive in ambiguity and match rigor to the decision. You can recruit your own participants, and spin up your own surveys. - Risk-takers: You're willing to challenge assumptions — including leadership's — and you'd rather surface an uncomfortable truth early than validate a bad idea late. - AI-fluent: You're already using AI to amplify your research, and you have a real point of view on where it earns its keep and where human judgment is non-negotiable. - Team-players: Our secret sauce is our team dynamic; we don't have time for egos. - By month 3 you will be: - Embedded within your product area and intimately familiar with the Fetch app. - Having spent meaningful time with Fetch users — through observed sessions, prior research review, or your own intro interviews. - Building working relationships with key PMs, designers, and data analytics partners across Growth, and a clear collaboration model with your two research teammates. - Understanding Fetch's business goals, how Growth connects to the broader business, and what's already known from prior research. - Fluent in the Growth team's existing behavioral data: what's tracked, what dashboards exist, and what data is available to triangulate qualitative findings against. - Having delivered your first Growth research study end-to-end, with findings that helped move a real decision forward. - Identifying the highest-leverage research opportunities within Growth and developing an initial roadmap that reflects them. - By month 6 you will be: - Owning the research strategy for your product area. - Identifying through-lines across acquisition, activation, retention, resurrection, and referrals — connecting findings that no single project would surface. - Influencing both project-level decisions and roadmap-level priorities. - Mentoring designers and PMs to run their own evaluative research with the right guardrails. - By year 1 you will be: - Recognized as a strategic thought partner by leadership and Fetch executives. - Shaping how Fetch thinks about its users across the full Growth funnel. - Having shipped foundational research that demonstrably changed product direction or business strategy. - Helping define what great looks like for a growing research function: contributing to standards, repository, and shared practices. Qualifications - 8+ years of industry UX research experience, with demonstrated impact at a strategic level. - Mixed-methods fluency: you've independently led both qualitative studies (interviews, usability testing, diary studies, concept testing) and quantitative studies (Maxdiff, behavioral data analysis, using inferential statistics, benchmarking studies). - Hands-on experience with statistical analysis tools (R, SPSS, Python, or equivalent) and survey platforms (Qualtrics or equivalent) — comfortable running your own analysis without depending on a data analyst. - Comfortable owning your own research operations end-to-end: participant recruitment, survey setup, scheduling, etc. - Active, demonstrable use of AI in your research workflow, with a clear perspective on where it helps and where it doesn't. Preferred Requirements - Prior Growth research experience. - Experience communicating research to executive stakeholders. - Experience democratizing research or building enablement programs for designers and PMs. - Comfortable with working in fast-paced environments. - Consumer mobile app, loyalty, or e-commerce experience. - A background in psychology, anthropology, cognitive science, HCI, statistics, behavioral economics, quantitative social science, experimental psychology, or a related human-centered or quantitative field. Benefits - At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. - The base salary range for this position is. - Discover our benefits and how our employees live rewarded at https://fetch.com/careers .

Role Description This variable-content seminar provides a capstone experience in the conduct, presentation, and writing of research in a multidisciplinary context. This course is a required capstone course for the Honours BA in Multidisciplinary Studies program. The purpose of the course is to enable students to bring together their learning across the program in an integrative way. - Students will select a research topic of personal and professional interest. - Work through the research process with their instructor and peers throughout the term. - Complete a 3000–4000-word research project. - A draft syllabus has been created for this course to ensure consistency for Multidisciplinary majors as this is the sole mandatory course in the program. Qualifications - Master’s Degree - Discipline: Humanities, Social Sciences or Education - Preference will be given to those applicants who submit a teaching dossier with evidence of training and/or teaching experience in core academic competencies (reading, writing, research, oral presentation). Requirements - CV (required) - Candidate Application Form (CAF) - Names and Contact Information for Referees (required for external applicants) - Evidence of Good Teaching - Verification of highest degree Benefits - Salary: $10,212.40 Application Process Please click the gold “Apply Now” button located on the top right-hand side of the page. You will be asked to sign in if you have already created an account. If you are not a registered user you may create an account to apply to career opportunities. Once an account is created you will be able to sign in to apply for the position. - This appointment is in accordance with the Contract Teaching Faculty and Part-time Librarians Collective Agreement. - All applicants are assessed using both the “Appendix H: Assessment of CTF Candidates under 13.6.1” in the collective agreement and the program specific rubric. - Assessment of your application will be based primarily on the Candidate Application Form (CAF). - Applications must be received by 23:59 local time of the date on the posting. Diversity and Inclusion Diversity and creating a culture of inclusion is a key pillar of Wilfrid Laurier University’s Strategic Academic Plan and is one of Laurier’s core values. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from qualified members of the equity-deserving groups. - Indigenous candidates who would like to learn more about equity and inclusive programming at Laurier are welcome to contact the Office of Indigenous Initiatives at indigenous@wlu.ca. - Candidates from other equity-deserving groups who would like to learn more about equity and inclusive programming at Laurier are welcome to contact Equity and Accessibility at equity@wlu.ca.

• Build and lead the Voice of the Customer (VoC) program for Modo Casino • Develop scalable systems to collect and organize player feedback across surveys, interviews, reviews, social channels, support interactions, and gameplay experiences • Create closed-loop feedback processes to ensure player insights drive action • Serve as the internal advocate for the player perspective across departments • Conduct qualitative and quantitative player research to understand behaviors, motivations, frustrations, and engagement drivers • Design and execute player interviews, usability testing, surveys, focus groups, and concept validation sessions • Partner with Product and UX teams to validate new features, promotions, events, and player experiences • Analyze trends across retention data, player behavior, support tickets, sentiment, and customer feedback • Identify opportunities to improve onboarding, retention, monetization, VIP experiences, and overall player satisfaction • Partner closely with Product, Marketing, CRM, VIP, Data, Fraud/Risk, and Player Operations teams • Support roadmap prioritization and strategic decision-making through player insights • Present research findings, trends, and recommendations to leadership teams • Develop dashboards and reporting around customer sentiment and player experience metrics • Track KPIs including NPS, CSAT, retention, engagement, loyalty, and player satisfaction • Monitor competitor experiences and industry trends to identify innovation opportunities • Deliver actionable insights that improve the overall player journey and business performance.

• Collaborate with UX Designers, Product Managers, and stakeholders to define research objectives and key questions • Assist in planning and conducting user research activities, including user interviews, surveys, usability tests, and card sorting exercises, using AI to generate research materials • Leverage AI-powered tools to analyze qualitative and quantitative data, identify patterns, and generate insights more efficiently • Use AI assistance to synthesize research findings, create user personas, journey maps, and research reports • Participate in usability testing sessions, observe user interactions, and document findings • Support the creation and maintenance of research repositories to ensure insights are accessible and actionable across the company • Help translate research findings into clear recommendations for design and product teams