GroWrk

• Manage purchase orders across assigned EMEA countries from order placement through final completion. • Validate that each purchase request includes the required customer, employee, product, shipping, enrollment, configuration, and billing information. • Place or coordinate purchase orders with approved suppliers. • Confirm supplier acceptance, product availability, pricing, estimated delivery dates, and supplier order references. • Follow up continuously on open orders to ensure they remain within the applicable SLA. • Identify delays, discrepancies, or operational risks and escalate them to the appropriate owner. • Ensure every order has an accurate status, blocker, next action, owner, and expected completion date. • Coordinate order cancellations, replacements, amendments, returns, or reorders when required. • Maintain complete documentation and closure evidence for every purchase. • Communicate directly with EMEA suppliers regarding order placement, stock availability, pricing, lead times, delivery, enrollment, configuration, invoicing, and payment status. • Follow up on supplier quotations and confirm quote validity before purchase. • Ensure suppliers provide timely order confirmations, tracking numbers, invoices, serial numbers, enrollment confirmations, and delivery evidence. • Coordinate device enrollment requirements, including Apple Business Manager and Windows Autopilot. • Confirm whether enrollment is automatic, manual, or requires hash extraction and sharing. • Validate that all necessary customer enrollment information is available before the order is processed. • Follow up with suppliers until enrollment has been successfully completed and confirmed. • Maintain all assigned EMEA orders updated in the purchasing platform in real time. • Record supplier confirmations, prices, invoices, payment status, expected delivery dates, tracking numbers, enrollments, configurations, and delivery evidence. • Ensure order statuses accurately represent the actual stage of the purchase.

• Respond to customer inquiries via email, chat, and ticketing systems in a timely and efficient manner • Resolve customer issues in a professional and courteous manner • Provide technical support to customers and staff • Escalate customer issues to the appropriate team or department as needed • Maintain accurate records of customer interactions • Work with the Product and Engineering to provide a better understanding of customer’s technical issues • Troubleshoot technical inquiries following the established SLAs • Good understanding of the business for logistics support and general assistance • Work along with the Customer Success team, to improve customer satisfaction by providing great technical and platform support.

• Coordinate projects with Project Manager and current Project Coordinator • Lead working sessions and meetings • Implement, configure, and maintain internal tools and workflows • Build and improve automations using various tools • Connect tools and systems for smooth data flow • Create and maintain documentation for processes and tools • Monitor existing tools and automations, troubleshoot issues

• Coordinate projects: partner with the Project Manager and current Project Coordinator to keep cross-functional projects on track, from requirements through delivery. • Facilitate & communicate: lead working sessions and meetings, follow up on action items, and clearly communicate progress to stakeholders across teams. • Implement tools: help implement, configure, and maintain the internal tools and workflows that support our operations. • Build & automate: where possible, build and improve automations using tools such as Google Apps Script, no-code/low-code platforms, and AI-powered apps to reduce manual work. • Integrate systems: connect the various tools and systems used across operations and other teams so data and processes flow smoothly. • Document: create and maintain documentation for the processes and tools you work with so they are reliable and easy to hand off. • Maintain & improve: monitor existing tools and automations, troubleshoot issues, and continuously improve reliability.

• Assist in the development and testing of REST APIs and integrations with HR and Asset Management Software • Support the design and development of user interfaces for web applications, focusing on responsive and user-friendly layouts • Apply AI tools and LLMs for basic code creation, review, and testing under the guidance of senior developers • Participate in creating and maintaining test cases to validate functionality against business requirements • Assist in building reusable code and libraries for future use in front-end and back-end development • Work with team members to understand and translate simple user and business needs into functional code • Develop a foundation in full-stack best practices by following senior developers’ guidance and established protocols • Help identify and resolve coding issues across the stack, collaborating closely with the team • Collaborate with senior engineers and product managers to understand requirements and refine solutions

• Own GroWrk's content strategy and execution across organic channels. • Partner with company leadership to build a consistent and credible thought leadership presence. • Create founder and executive content for LinkedIn. • Build and manage content calendars. • Identify trends and stories within company data and create original research reports. • Optimize content for AI-powered search platforms. • Collaborate with designers, video editors, and contractors to bring content to life. • Develop systems that maximize content distribution and lifespan.

Role Description The Supplier Relationships Lead position at GroWrk Remote will be responsible for identifying and managing key partnerships, negotiating contracts, ensuring competitive pricing for services, and developing long-term supplier relationships. This role requires collaborating closely with internal teams to assess market trends, identify opportunities for new partnerships, and ensure that the pricing for services aligns with business goals. The ideal candidate should have a strong background in vendor management, strategic sourcing, and contract negotiation. Responsibilities - Supplier Identification and Partnership Development: - Research and identify potential suppliers and strategic partners that align with business goals. - Develop and maintain relationships with key suppliers to foster collaboration and innovation. - Negotiate contracts with suppliers, ensuring mutually beneficial terms and agreements. - Contract Management: - Lead contract negotiations with new and existing suppliers, ensuring that terms align with company objectives and compliance standards. - Oversee the entire contract lifecycle, including renewals, amendments, and terminations. - Collaborate with legal and procurement teams to finalize and ensure the accuracy of contracts. - Ensuring Competitive Service Pricing: - Regularly assess the cost-effectiveness of current supplier agreements and ensure that the pricing for services is competitive with market standards. - Collaborate with internal teams to ensure that the pricing of services provided to clients is competitive and aligned with industry trends. - Work with suppliers to ensure that any service-based contracts reflect a competitive cost structure. - Supplier Relationship Management: - Build and nurture long-term relationships with key suppliers to drive collaboration, performance improvement, and innovation. - Monitor supplier performance to ensure compliance with service level agreements (SLAs), quality standards, and contractual obligations. - Address and resolve issues related to supplier performance, quality, and delivery, ensuring a smooth and productive relationship. - Monitor metrics and implement systems for continuous improvement, quality assurance, and management of a supplier network. - Set standard for QBR with all suppliers to provide feedback on account performance. - Compliance and Risk Management: - Ensure all supplier agreements comply with relevant laws, regulations, and GroWrk's internal policies. - Regularly assess and mitigate risks associated with supplier performance, financial stability, and operational continuity. - Conduct supplier risk assessments and audits to identify potential vulnerabilities and implement corrective actions. Qualifications - Bachelor's degree in business administration, international business, supply chain management, or a related field. - 3+ years of experience in vendor management, supply chain operations, contract negotiation, or related roles, preferably in the IT industry or technology services sector. - Proven ability to manage supplier relationships, negotiate contracts, and ensure competitive pricing for services. - Strong analytical skills with experience in market and competitive analysis, pricing benchmarking, and cost optimization. - Excellent communication and negotiation skills, with the ability to collaborate effectively with both internal teams and external partners. - Knowledge of procurement processes, contract management, and supplier performance measurement. - Advanced English Level. Preferred Qualifications - Experience with ERP systems. - Familiarity with risk management and compliance frameworks. - Multinational experience, particularly in sourcing and managing suppliers across diverse markets. Preferred Time Zones - PST / EST Location - Latam based candidates only.

• Collaborate with UX Designers, Product Managers, and stakeholders to define research objectives and key questions • Assist in planning and conducting user research activities, including user interviews, surveys, usability tests, and card sorting exercises, using AI to generate research materials • Leverage AI-powered tools to analyze qualitative and quantitative data, identify patterns, and generate insights more efficiently • Use AI assistance to synthesize research findings, create user personas, journey maps, and research reports • Participate in usability testing sessions, observe user interactions, and document findings • Support the creation and maintenance of research repositories to ensure insights are accessible and actionable across the company • Help translate research findings into clear recommendations for design and product teams

• Collaborate with UX Designers, Product Managers, and stakeholders to define research objectives and key questions • Assist in planning and conducting user research activities, including user interviews, surveys, usability tests, and card sorting exercises, using AI to generate research materials • Leverage AI-powered tools to analyze qualitative and quantitative data, identify patterns, and generate insights more efficiently • Use AI assistance to synthesize research findings, create user personas, journey maps, and research reports • Participate in usability testing sessions, observe user interactions, and document findings • Support the creation and maintenance of research repositories to ensure insights are accessible and actionable across the company • Help translate research findings into clear recommendations for design and product teams

• Ensure the timely, accurate, and high-quality execution of all delivery-related orders across GroWrk’s global operations • Responsible for the reliability of delivery data and execution follow-up • Maintain accurate and up-to-date delivery records in the GroWrk platform • Actively monitor and follow up on all delivery operations • Coordinate with global partners to request and validate shipping information • De-escalate incidents and manage communication with internal stakeholders • Perform regional or account-specific delivery audits on demand • Identify opportunity areas in delivery workflows to improve efficiency, automation, and scalability