Role Description This variable-content seminar provides a capstone experience in the conduct, presentation, and writing of research in a multidisciplinary context. This course is a required capstone course for the Honours BA in Multidisciplinary Studies program. The purpose of the course is to enable students to bring together their learning across the program in an integrative way. - Students will select a research topic of personal and professional interest. - Work through the research process with their instructor and peers throughout the term. - Complete a 3000–4000-word research project. - A draft syllabus has been created for this course to ensure consistency for Multidisciplinary majors as this is the sole mandatory course in the program. Qualifications - Master’s Degree - Discipline: Humanities, Social Sciences or Education - Preference will be given to those applicants who submit a teaching dossier with evidence of training and/or teaching experience in core academic competencies (reading, writing, research, oral presentation). Requirements - CV (required) - Candidate Application Form (CAF) - Names and Contact Information for Referees (required for external applicants) - Evidence of Good Teaching - Verification of highest degree Benefits - Salary: $10,212.40 Application Process Please click the gold “Apply Now” button located on the top right-hand side of the page. You will be asked to sign in if you have already created an account. If you are not a registered user you may create an account to apply to career opportunities. Once an account is created you will be able to sign in to apply for the position. - This appointment is in accordance with the Contract Teaching Faculty and Part-time Librarians Collective Agreement. - All applicants are assessed using both the “Appendix H: Assessment of CTF Candidates under 13.6.1” in the collective agreement and the program specific rubric. - Assessment of your application will be based primarily on the Candidate Application Form (CAF). - Applications must be received by 23:59 local time of the date on the posting. Diversity and Inclusion Diversity and creating a culture of inclusion is a key pillar of Wilfrid Laurier University’s Strategic Academic Plan and is one of Laurier’s core values. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from qualified members of the equity-deserving groups. - Indigenous candidates who would like to learn more about equity and inclusive programming at Laurier are welcome to contact the Office of Indigenous Initiatives at indigenous@wlu.ca. - Candidates from other equity-deserving groups who would like to learn more about equity and inclusive programming at Laurier are welcome to contact Equity and Accessibility at equity@wlu.ca.

• Build and lead the Voice of the Customer (VoC) program for Modo Casino • Develop scalable systems to collect and organize player feedback across surveys, interviews, reviews, social channels, support interactions, and gameplay experiences • Create closed-loop feedback processes to ensure player insights drive action • Serve as the internal advocate for the player perspective across departments • Conduct qualitative and quantitative player research to understand behaviors, motivations, frustrations, and engagement drivers • Design and execute player interviews, usability testing, surveys, focus groups, and concept validation sessions • Partner with Product and UX teams to validate new features, promotions, events, and player experiences • Analyze trends across retention data, player behavior, support tickets, sentiment, and customer feedback • Identify opportunities to improve onboarding, retention, monetization, VIP experiences, and overall player satisfaction • Partner closely with Product, Marketing, CRM, VIP, Data, Fraud/Risk, and Player Operations teams • Support roadmap prioritization and strategic decision-making through player insights • Present research findings, trends, and recommendations to leadership teams • Develop dashboards and reporting around customer sentiment and player experience metrics • Track KPIs including NPS, CSAT, retention, engagement, loyalty, and player satisfaction • Monitor competitor experiences and industry trends to identify innovation opportunities • Deliver actionable insights that improve the overall player journey and business performance.

• Collaborate with UX Designers, Product Managers, and stakeholders to define research objectives and key questions • Assist in planning and conducting user research activities, including user interviews, surveys, usability tests, and card sorting exercises, using AI to generate research materials • Leverage AI-powered tools to analyze qualitative and quantitative data, identify patterns, and generate insights more efficiently • Use AI assistance to synthesize research findings, create user personas, journey maps, and research reports • Participate in usability testing sessions, observe user interactions, and document findings • Support the creation and maintenance of research repositories to ensure insights are accessible and actionable across the company • Help translate research findings into clear recommendations for design and product teams

Role Description This post was previously advertised as Job ID: 6441. All applications received in response to the previous advertisement will automatically be considered again. Previous applicants should not reapply. KINDLY TAKE NOTE: Applications may only be submitted online through the official UFS vacancy website: https://ufs.hua.hrsmart.com/hr/ats/JobSearch/viewAll - Applications submitted through any other platform will not be considered. - The system allows a maximum of eight attachments. To avoid upload issues, we recommend merging some or all documents into fewer files before submitting. - INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED! To ensure your application is complete, you must submit ALL documents listed under the inherent requirements, as well as the following standard documentation: - A detailed Curriculum Vitae. - Copies of your qualifications, or official proof of qualifications obtained (If you hold foreign qualifications, please include SAQA accreditation). - A copy of your identity document (South African ID or passport for foreign nationals). - Confirmation of employment in the form of a letter, appointment contract, service certificate, or recent payslip from your current or most recent employer (applicable to external applicants only). Duties and responsibilities: - Provide and coordinate high-impact research programmes in Geographic Information Systems (GIS), remote sensing, and environmental management with emphasis on disaster risk reduction, climate resilience, and sustainable development. - Contribute to developing innovative geospatial methodologies and models for environmental assessment, hazard mapping, and risk analysis. - Pioneer the integration of GeoAI and advanced machine learning techniques in disaster risk and environmental research. - Establish and maintain a strong publication record in high-impact, internationally recognised journals. - Present research findings at prestigious international conferences and scientific forums. Qualifications - PhD on NQF Level 10 in Environmental Management, Geography, Geographic Information Systems (GIS), Geoinformatics, or a closely related discipline. - Proven experience in the presentation of papers/posters at national scholarly conferences. - Proven national recognition for specialist expertise and research in a specific area of scholarship. - An NRF rating or demonstrated potential for obtaining an NRF rating. - Proven experience in supervision of graduated master's-degree students. - A proven research record of relevant publications in national and international accredited journals. - Proven experience of service as an active member of a national or international scholarly society or committee or agency concerned with research at higher-education levels. Requirements - Minimum of 2 years postdoctoral research experience in relevant fields. - Demonstrated track record of research excellence with substantial publications in high-impact peer-reviewed journals (minimum 10 publications). - Proven experience in leading research projects and managing multidisciplinary teams. - Extensive expertise in advanced GIS and remote sensing software and methodologies. - Strong record of postgraduate student supervision with successful completions. - Excellent scientific writing, communication, and presentation skills. - Spatial modelling, geostatistics, and predictive analytics. - Disaster risk assessment and vulnerability analysis using GIS and Remote sensing. - GeoAI and machine learning applications in environmental science. - Big data analytics and cloud computing for geospatial applications. Benefits - Pension scheme - Medical aid scheme - Group life insurance - Housing allowance - Leave and sick leave - Service bonus - Study benefits Company Description The UFS is a designated employer and is committed to the pursuit of excellence, diversity, and redress in achieving its equity targets in accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets. Preference will be given to candidates from the under-represented designated groups including candidates with disabilities. The University processes personal information in line with its obligations under the Protection of Personal Information Act (POPIA) and any personal information provided to the University will be treated as confidential and processed in accordance with the rights provided to data subjects under POPIA. The University reserves the right not to fill the post. The UFS will only consider applications of candidates who meet all the inherent requirements of the position. Applications that are incomplete will not be considered. Communication will be limited to shortlisted candidates only. Should you not be contacted within six weeks of the closing date for applications, you may assume that your application was unsuccessful.