• Accountable for driving market-wide quality and savings targets by supporting the development of strategies and overseeing the execution of core ACO transformation strategies. • Analyze market-level performance gaps and variances to understand root causes and implement corrective actions. • Align market activities with internal teams (Performance, Product, etc.) to ensure practice transformation goals are met. • Lead a team of Practice Transformation Specialists (PTS) to ensure high-quality service delivery within the Explorer Market. • Provide guidance on structured intervention attempts for practices while managing day-to-day field requests. • Support Aledade’s People Management strategy for the Explorer team. • Provide frontline feedback to the Program Director to help build and refine the service delivery model while standing up the program. • Mitigate risks and prioritize initiatives that support the evolution of the virtual service model. • Cultivate internal partnerships to align strategic priorities and identify opportunities for program growth and savings.

Role Description This is a newly created role on our team, though the function itself is well established in the Amazon reseller world. You will own Amazon SEO across the SawyerSoles catalog, including: - Titles - Bullets - Product descriptions - Backend search terms - A+ content opportunities - Indexing - Keyword research Your job is to install a structured, repeatable SEO framework that runs in parallel with new listing creation and progressively works through our existing top-revenue ASINs. You will work alongside our Catalog and Listing Lead and our PPC and Listing Optimization Specialist. SEO is the missing third pillar, and the team has explicitly asked for someone to own it. Responsibilities - Build the SEO Framework (First 1 to 2 Weeks) - Stand up a documented, repeatable SEO framework covering title structure, bullet structure, product description, A+ content, and backend search terms. - Define keyword research methodology using DataDive and Helium 10. - Document the workflow end-to-end with Loom video walkthroughs in English. - Build a clear hierarchy of information for titles and keywords. - Publish SOPs to the team's master SOP sheet and train the catalog team on the new standards. - Own SEO Execution on Priority ASINs - Build a tiered prioritization model for SEO investment. - Optimize new listings at the point of creation. - Work systematically through the existing catalog of roughly 2,500 to 2,800 ASINs. - Track before and after performance per optimized ASIN. - DataDive and Keyword Research Operations - Take ownership of the DataDive workflow. - Build keyword libraries by product category. - Coordinate with our PPC lead for unified keyword research. - Stay current on Amazon search algorithm changes and best practices. - Catalog Quality and SEO-Adjacent Cleanup - Identify underperforming listings due to catalog issues. - Partner with catalog on image quality standards. - Flag and route variation structure problems and missing attributes. - Reporting and Measurement - Deliver a weekly SEO performance report. - Build a monthly rollup that ties SEO work to catalog-level outcomes. - Maintain a living SEO scorecard for leadership review. Qualifications - 3+ years of hands-on Amazon SEO and listing optimization experience. - Deep proficiency with DataDive or equivalent tools. - Demonstrated ability to write Amazon titles, bullets, descriptions, and backend search terms. - Strong understanding of Amazon's A9 and COSMO algorithms. - Hands-on experience with Amazon bulk operations. - Comfortable working in large catalogs (1,000+ ASINs). - Excellent written English. - Strong working proficiency with AI tools. - Prompt engineering skill for high-quality Amazon SEO outputs. Nice-to-Have - Prior experience in athletic, apparel, or footwear categories on Amazon. - Familiarity with PPC fundamentals. - Experience connecting AI tools to data sources for reporting and analysis. - Multi-marketplace SEO experience. Tools You'll Use Daily - DataDive (primary keyword and competitor research) - Helium 10 (secondary) - Amazon Seller Central - Keepa, SellerSnap, Sellerboard - Loom - Google Sheets and Drive, Slack, Asana, Gmail - Claude (Pro account provided) Working Hours and Location - Remote. Open to candidates from any country. - Work from anywhere—our team is global. - As a key player, you’ll have the chance to shape your role and grow with us. - Join a team that is passionate about leveraging data to solve challenges.

Role Description Our lending workflows and compliance customers trust us with some of the most critical operations inside their financial institutions - processes that cannot fail. As their Sr. Customer Success Manager, you earn and protect that trust every day. You are the primary relationship owner for some of our largest and most complex financial institution customers — each running multiple Encapture solutions that touch both Lending and Compliance operations across multiple teams inside the FI. In a world where these customers face relentless regulatory pressure, operational complexity, and competing technology priorities, you are their constant — the one who keeps them on track, drives meaningful outcomes, and ensures Continuous is indispensable to their business. At Continuous, our mission is to make the complex simple for financial institutions — and that’s exactly what you do for our customers. You’ll own a portfolio of large, multi-solution accounts, navigating C-Suite relationships as confidently as you manage day-to-day execution. Objectives — The Problems You’ll Solve - Own a portfolio of Encapture’s largest financial institution customers — complex, multi-solution accounts that span Lending and Compliance operations. - Be the single point of accountability for retention and net revenue retention (NRR) within your assigned book. - Work closely with Implementation, Services, Product, Finance, and Sales — serving as the customer’s primary advocate across all internal functions. Portfolio & Relationship Ownership - Own the relationship, ROI delivery, retention, renewal, and risk management for your assigned accounts. - Build relationships that span from day-to-day contacts to the C-Suite. - Proactively manage risk before it becomes churn. - Partner with Sales to drive expansion and new use cases. Retention & NRR - Directly responsible for retention and net revenue retention within your portfolio. - Maintain a deep, current understanding of stakeholder sentiment, product usage, ROI attainment, and emerging risks. - Act with urgency when challenges surface. - Identify opportunities for additional solutions, increased adoption, and strategic growth. Outcome-Driven Customer Management - Drive outcomes by digging into each customer’s original reasons for buying and their current state of adoption. - Build and execute mutual action plans to close gaps. - Help customers calculate and communicate ROI internally. Executive Relationship Management - Comfortable presenting business reviews to executives and navigating complexity. - Build and maintain multi-threaded relationships. Risk Management & Cross-Functional Alignment - Actively manage risk across your portfolio — tracking adoption signals, engagement patterns, renewal timelines, and escalation triggers. - Mobilize internal resources to address risks. CRM & Data Discipline - Maintain meticulous records in Salesforce, including contact maps, opportunity and pipeline data, health scores, risk indicators, and account histories. How You’ll Get There - In your first 6 weeks, understand your portfolio and earn your first trust: - Build your internal network with Implementation, Services, Product, Finance, and your CS peers. - Audit CRM data quality across your accounts. - Get certified in Encapture’s Lending and Compliance solution sets. - Complete your first executive introductions for top-tier accounts. - In your first 3 months, own your accounts and establish your rhythm: - Deliver your first round of Executive Business Reviews (EBRs) for priority accounts. - Identify and document the top 3 at-risk accounts with clear action plans. - Build a 12-month account plan for each major account. - Establish a consistent operating cadence with each account. - Achieve 100% CRM compliance across your portfolio. - Within 9 months, be the CSM your customers call when it matters most: - Achieve or exceed your retention and NRR targets. - Be recognized by your accounts as a strategic advisor. - Surface at least 2 expansion opportunities per major account. - Develop and present a portfolio health summary to VP of Customer Success. - Contribute to CSM team knowledge base. Competencies — What We’re Looking For - Outcome Orientation - Executive Presence - Proactive Risk Intelligence - Analytical Mindset - Cross-Functional Orchestration - Precision & Documentation Discipline - Financial Institution Fluency - Trusted Advisor Mindset Benefits - A remote-first environment – Work from wherever you thrive in the contiguous U.S. - Everything you need to succeed – Mac or Dell laptop, $100/month connectivity stipend, monitors, and a $250 setup allowance. - Comprehensive health coverage – 100% company-paid medical, dental, and vision for you and your family, plus $1,800 annual HSA contribution. - Financial protection – 100% company-paid LTD, AD&D, and life insurance. - True flexibility – Flexible PTO and working hours that respect your life outside of work. - Time to recharge – 11 paid holidays plus two Wellness Days. - Investment in your growth – $1,000 annual professional development stipend. Company Description Unisoft International, Inc. dba Continuous is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

• Contribute to the design and evolution of BetterHelp’s care models, including workflows and AI-supported experiences. • Support strategic decision-making by identifying gaps, opportunities, and tradeoffs in the current care model. • Analyze clinical, product and operational data and synthesize findings into clear recommendations for stakeholders, practice management, influencing product, clinical, and business strategy. • Partner with the Data teams to design analyses and dashboards that support ongoing decision-making. • Collaborate with our Strategic Partnerships team to evaluate, pilot, and implement clinical care partnerships. • Translate partnership opportunities into clear clinical requirements, success metrics and operational plans. • Support end-to-end execution, including pilot design, rollout, performance tracking and iteration. • Ensure partnerships align with BetterHelp’s clinical standards, safety expectations, and long-term care model strategy. • Provide clinical input to guide model design, product development and user experience. • Partner with cross-functional teams to translate clinical requirements into scalable product features and experiences. • Contribute to research studies or internal evaluations. • Support Clinical Department initiatives, including office hours, newsletters, and other team programs as needed. • Represent BetterHelp externally at public events, webinars, presentations and/or conferences.