Continuous

Role Description As the Customer Success & Growth Specialist, you will focus on the following: - Support Queue Management: Own the inbound sales support ticket queue, maintaining response time standards, ensuring resolution quality, and keeping open tickets to a minimum. Work predominantly through email and digital channels, maintaining accurate, up-to-date account records in Salesforce and our internal CRM. - AI Workflow Deployment & Optimization: Deploy and manage AI agent workflows to automate resolution of high-volume, routine support categories. Evaluate workflow performance, identify gaps in automated resolution, and collaborate iteratively to expand automation coverage over time. - Account Health & Retention: Monitor account health signals and proactively flag risk before it escalates. Contribute to retention reporting and surface recurring themes, product gaps, and friction points internally. - Customer Onboarding: Own the post-sale onboarding experience for new VisualCron customers, ensuring they’re set up for early success with the platform. - Expansion & Upsell Identification: Monitor for signals that a customer is ready to grow and route qualified conversations to the appropriate sales resources. Qualifications - Customer Obsession: Driven by the customer’s outcome, responding quickly and communicating clearly in a high-volume, primarily digital environment. - AI Enthusiasm & Adaptability: Excited about incorporating AI into workflows and eager to learn how automation can enhance effectiveness. - Systems Thinking: Ability to document solutions and create reusable resources to build operational infrastructure. - Analytical Mindset: Comfortable interpreting usage and engagement data to identify at-risk accounts and surface actionable insights. - Adaptability & Ownership: Thrive in motion, shifting fluidly between customer-facing and operational responsibilities. - Clear, Professional Communication: Communicate with clarity and warmth across email and in-app channels, explaining technical topics in plain language. Requirements - Get deeply familiar with VisualCron: the product, customer base, and common support categories. - Audit the current state of the support queue, including volume, ticket types, response patterns, and existing workflows. - Take full ownership of the inbound support queue. - Deploy your first AI agent workflow for routine ticket categories. - Document current-state support processes and begin building SOPs. - Establish account health monitoring practices. - Improve the onboarding experience for new customers. - Demonstrate measurable contributions to retention goals. - Expand AI automation coverage across multiple support categories. - Actively surface expansion and upsell signals. Benefits - A remote-first environment – Work from wherever you thrive in the contiguous U.S. - Everything you need to succeed – Mac or Dell laptop, $100/month connectivity stipend, monitors, and a $250 setup allowance. - Comprehensive health coverage – 100% company-paid medical, dental, and vision for you and your family, plus $1,800 annual HSA contribution. - Financial protection – 100% company-paid LTD, AD&D, and life insurance. - True flexibility – Flexible PTO and working hours that respect your life outside of work. - Time to recharge – 11 paid holidays plus two Wellness Days. - Investment in your growth – $2,500 annual professional development stipend.

Mission — Why We Need You Events are the single largest driver of Continuous’ marketing-sourced pipeline. Every tradeshow conversation, executive dinner, and on-site demo is an opportunity to build trust with the financial institutions we serve. We need an Events Marketing Manager who can architect high-impact, personalized experiences that turn attendee interest into qualified pipeline and lasting relationships. This is a new, high-visibility role created to give our events program dedicated strategic ownership. You’ll own the full event lifecycle — from selecting the right conferences to launching a brand-new customer conference to building the campaigns that convert booth conversations into closed deals, to curating internal events like our annual SKO. If you thrive juggling multiple events simultaneously without ever losing sight of the bigger picture, this is your role. Objectives — The Problems You’ll Solve You’ll join the Marketing team as an individual contributor reporting to the Director of Revenue Marketing and Enablement. You own the full breadth of Continuous’ events program: trade show and conference strategy, sponsored events, curated customer experiences, the customer conference, pre- and post-event marketing campaigns, event lead capture and CRM attribution, performance reporting, and budget management. On the strategy side, you’ll research and recommend events where our target audience of banks and credit unions congregates, define event strategy for each engagement — including sponsorship tiers, speaking opportunities, MQL targets, and ABM alignment — and design curated experiences like executive dinners and networking events that deepen relationships beyond the booth. You’ll also architect and launch Continuous’ customer conferences from the ground up, defining the framework, cadence, content strategy, and success metrics. On the execution side, you own every operational detail: booth logistics, vendor coordination, team registration, travel, branded merchandise, and lead capture. You’ll build comprehensive pre- and post-event campaigns in HubSpot, ensure leads flow accurately into Salesforce with proper attribution, and deliver post-event performance summaries that give leadership clear visibility into pipeline contribution and ROI. You’ll work across HubSpot, Salesforce, Monday.com, Captello, Microsoft 365, and Claude AI, partnering closely with Sales, Customer Success, and Product Marketing. How You’ll Get There In your first 6 weeks you will hit the ground running — begin taking ownership of events with the support and partnership of your manager: - Dive into the current event calendar, sponsorship commitments, and historical performance data to rapidly get up to speed on what’s in flight and what’s coming. - Begin owning event logistics and execution for near-term events, with your manager as a close partner as you ramp. - Build relationships with key stakeholders across Sales, Customer Success, Product Marketing, and Revenue Marketing, and get fluent with the events tech stack — Captello, HubSpot-to-Salesforce lead flow, and Monday.com. In your first 3 months, you'll take full ownership of event execution and begin shaping strategic direction: - Own end-to-end execution of upcoming events, delivering high-quality, personalized experiences that reflect the Continuous brand. - Build and deploy a repeatable pre- and post-event campaign playbook — attendee outreach, lead capture, nurture activation, and follow-up. - Present a data-driven assessment of the event portfolio to leadership with recommendations for optimization, and draft the initial customer conference framework. Within 9 months, you will operate as the trusted strategic owner of Continuous entire events program: - Execute flawlessly across multiple concurrent events — every campaign is live, every lead is attributed, and every post-event review surfaces actionable insights. - Launch the customer conference program with a successful inaugural event that drives product adoption and customer advocacy. - Demonstrate clear, quantifiable pipeline impact — leadership sees events as a proven, scalable growth lever because your data tells the story. Competencies — What We’re Looking For Event Lifecycle Mastery — You’ve done it all — sponsorship evaluation, booth logistics, on-site execution, vendor coordination, and cross-functional team alignment. You manage every stage with precision, even when multiple events are in different stages simultaneously. Campaign Architect — Events don’t exist in a vacuum. You build integrated pre- and post-event campaigns that maximize every investment — prospecting sequences, social promotion, lead nurture workflows, and follow-up cadences that convert attendees into pipeline. Financial Services Fluency — You understand — or are ready to quickly learn — the banking and credit union technology landscape. You know where decision-makers gather, what topics resonate, and how to position Continuous presence to earn credibility with a relationship-driven audience. Data-Driven Optimizer — You measure everything — MQLs, SQLs, pipeline influenced, cost-per-lead, ROI — and translate data into strategic recommendations that sharpen future investments. You don’t just report results; you tell the story behind them. Community Builder — You see the customer conference program as a strategic community initiative, not a series of events. You design programs that drive product adoption, foster customer advocacy, and create belonging that strengthens retention. Determined — This is a Continuous core value, and it’s non-negotiable for this role. You’re juggling multiple events, coordinating across departments, managing vendors, and keeping aggressive timelines — and you deliver. You solve problems, find creative solutions, and hit your goals. What’s In It For You? At Continuous, we practice what we preach — our total rewards reflect our commitment to our people: - A remote-first environment – Work from wherever you thrive in the contiguous U.S. - Everything you need to succeed – Mac or Dell laptop, $100/month connectivity stipend, monitors, and a $250 setup allowance - Comprehensive health coverage – 100% company-paid medical, dental, and vision for you and your family, plus $1,800 annual HSA contribution - Financial protection – 100% company-paid LTD, AD&D, and life insurance - True flexibility – Flexible PTO and working hours that respect your life outside of work - Time to recharge – 11 paid holidays plus two Wellness Days - Investment in your growth – $2,500 annual professional development stipend How We Work — Our Core Values Be Kind — We are kind and helpful. We care and act with empathy. We take care of ourselves, each other, and our customers. We understand boundaries. We believe clear is kind. We exhibit healthy behaviors and are self-aware. Be Authentic — We are genuine. We are real. No pretenses. We know ourselves and celebrate our differences of thoughts, ideas, and skills. We show our true self — our whole self — every day. We unlock our teams’ potential by unlocking our own and each other’s potential. There is only one you and we want to see YOU every day. Be Collaborative — We unite for a common cause. We are in pursuit of the best idea — not our own idea. As a remote company, we must collaborate and communicate to make a difference — an impact. We do this for our teams and for our customers. Be Determined — Giving up is not in our nature. We are smart people who solve tough problems. We have a bias toward action. We strive for great outcomes. We achieve our goals. We deliver success for customers, ourselves, and each other. Work Environment and Physical Requirements This is a remote position performed primarily in a home office setting. The role involves extended computer use and virtual collaboration. Occasional travel (up to 5%) for team gatherings, open enrollment events, or vendor meetings. EEO/AAP Statement Unisoft International, Inc. dba Continuous is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 281-348-9606 or recruiting@smatechnologies.com for assistance. We will never ask you to send us money, perform a money transfers, or use Bitcoin during our hiring or onboarding process. If someone claiming to represent us requests money or a Bitcoin, it is a scam. Please report any suspicious activity immediately. We only post job openings through official channels and will never ask applicants to transfer funds.

The Mission – Why We Need You Founded in 1980 Continuous specializes in automation software and document processing solutions. Our products support the automation of companies and financial institutions most complex workflows and keep their human capital focused on the strategic work that moves their business forward. As we grow we are looking for a determined and collaborative Customer Support Specialist to help monitor alert and respond to cases stemming from our customers or customer environments. Objectives – The Problems You’ll Solve Reporting to the Manager of Customer Support the Customer Support Specialist will respond to alerts from customer environments support cases and any infrastructure issues which arise in any customer environment that is being monitored or cases created by customers. Using your determination organizational skills and dependability you will monitor diagnose and respond to failures reported via multiple channels. Subsequently you will proactively take action to resolve or escalate failures. You recognize how to resolve application (like OpCon) and system job failures and address first level support issues related to customers and their environments. You have technical experience in software support network support and basic system level troubleshooting skills. You will use this information to solve for the customer and will collaborate with the MAS (Managed Automation Services) Support and Infrastructure teams to make sure systems and OpCon environments run smoothly and efficiently with adherence to established SLAs. How You’ll Get There Within your first 3 months you will: - Familiarize yourself with the expectations for OpCon support SLA adherence and Managed Automation Services (MAS). - Learn about how cases come in and the requirements to respond and resolve MAS and Customer Support Cases as a first level Customer Support Specialist. - Attend OpCon Basic Training to gain comfort and familiarity with OpCon and how it is installed and configured for our top-tier customers. Understand the location and purpose of log files which exist for OpCon. - Familiarize yourself with response expectations for MAS Support Cases for both Critical and Production level alerts. Within your first 6 months you will: - Gain familiarity with all MAS customers: their service agreements how to connect and most common Automation that has been implemented for them. - Maintain 100% SLAs defined for MAS Support Cases by either taking direct action or by taking steps to escalate to the next level as per documented policy. - Understand how to respond to and act on Infrastructure Service Alert tickets. - Time management and dependability is established with other teams and team members to ensure that the Frontline Response Team is a trusted resource in providing service to our customers. - Gain familiarity with OpCon functions screens logfiles and view of Operations to understand the ‘health’ of the customer being supported. - Gain confidence with being on-call to respond to priority issues and alerts as required to meet the customer's needs and Service Level Objectives (SLOs). Within your first 12 months you will: - Become a trusted dependable and consistent member of the Frontline Response Team critical in providing customer service. - Be an engaged team member that promotes collaboration determination authenticity and kindness. - Create a culture of efficient throughput of incoming cases and alerts timely resolution prioritization of volume of cases and timely and needed escalations. - Troubleshoot and resolve OpCon cases with minimum time and effort. If needed escalate to the next level. - You are able to address tickets relating to other Continuous products like but not limited to VisualCron OpCon etc. by leveraging your technical skills. - Give input and feedback to established policies recommendations for documentation and policies to strengthen the service of the Frontline Response Team. - Collaborate with leadership to create and standardize procedures where it is lacking. Competencies – What we’re looking for Experience with Level 1 triaging and responding to high volume of support or system issues: Our key objective is to have a reliable and consistent Frontline Response team that is meticulous and timely in their response to and resolution of customer and system issues. This team will build a trust and service-minded relationship with internal teams and with customers. You are comfortable working with Enterprise customers and support teams in high-stress production environments to provide patient customer-focused technical assistance and communicate and organize incoming alerts and tickets from various inputs. Passionate about organization and reliability: Your passion is in making sure that your work is organized and complete with attention to detail. Customer-focused: You are driven to improve customer service and promote a dependable environment of accuracy and reliability. Interpersonal skills: We are looking for a person we will enjoy collaborating with spending time with and investing in. You are motivated when working with a diverse team and being able to collaborate on continuous improvement. Intellectually curious: You have a strong level of curiosity and care about learning and self-improvement. You are willing to try out new techniques and continuously improve your own skillsets and understanding. Accountable: It bothers you when people do not follow through on their commitments. You have no problem planning the work working the plan and proactively communicating your progress along the way. You can tell us about times when you have rolled up your sleeves taken ownership of a process or policy and have executed consistently and accurately. Each day you are dependable and communicate openly and ahead of time to ensure team success – you have a solid work ethic displaying ownership of the responsibilities required in this role. What’s in it for you? At Continuous we pride ourselves on ensuring that our employees are taken care of and that you have what you need to succeed in and out of work. In addition to competitive compensation we provide: - Medical HDHP, Dental and Vision insurance for you and your dependents which Continuous pays the full cost. - Long-term Disability, Basic Life Insurance and AD&D for you which Continuous pays the full cost. - 401(k) Investment Plan with a match of 100% on the first 3% of your contributions and 50% on the following 4% of your contributions per paycheck. If you contribute 7%, you will receive the maximum company match of 5%. (Eligible on the 1st of the month after your first full month of employment). - Flexible PTO (like Unlimited Paid Time Off). - 13 paid company holidays. - 2 Company Wellness Days determined by Leadership. - Optional Short-term Disability, Dependent and Medical FSA’s, Supplemental Life Insurance Benefits are offered fully funded by the employee through payroll deduction. How We Work – Our Core Values Be Kind - We are kind and helpful. We care and act with empathy. We take care of ourselves each other and our customers. We understand boundaries. We believe clear is kind. We exhibit healthy behaviors and are self-aware. Be Authentic - We are genuine. We are real. No pretenses. We know ourselves and celebrate our differences of thoughts ideas and skills. We show our true self -our whole self- every day. We unlock our teams' potential by unlocking our own and each other's potential. There is only one you and we want to see YOU every day. Be Collaborative - We unite for a common cause. We are in pursuit of the best idea - not our own idea. As a remote company we must collaborate and communicate to make a difference - an impact. We do this for our teams and for our customers. Be Determined - Giving up is not in our nature. We are smart people who solve tough problems. We have a bias toward action. We strive for great outcomes. We achieve our goals. We deliver success for customers ourselves and each other. Work Environment and Physical Requirements Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Elevated level of stress. Sedentary sitting walking infrequent lifting (overhead waist level) from floor bending frequent near vision use for reading and computer use. - Work Days: Monday-Friday - Work Hours: 11AM-8PM CST - Onboarding will be during the first 12 weeks and work schedule will be 8-5pm CST Monday-Friday - Member of On Call rotation required - Eligible for overtime compensation - Ability to work weekends and holidays as needed - CompTIA A+ Highly Desired EEO/AAP for Protected Veterans and Individuals with Disabilities Unisoft International Inc. dba Continuous is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability status as a protected veteran or any other protected category under applicable federal state and local laws. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact 281-348-9606 or recruiting@continuous.com for assistance.

Mission — Why We Need You Sr. Engineering Team Lead — the title is straightforward. The role is anything but. At Continuous, our engineers don’t just write code; they build the infrastructure of trust that financial institutions depend on to govern access, manage risk, and satisfy regulators. When that infrastructure is sound, our clients can do their jobs. When it isn’t, audits fail, access creeps, and reputations suffer. This role exists because we need someone who feels the weight of that responsibility and builds accordingly — someone who has taken ownership of a production system, made architectural decisions they couldn’t undo, and learned from both outcomes. At Continuous, we make complex simple for financial institutions — and we need someone who can do the same for our engineering team. You will be the technical backbone of Permission Assist, our flagship IAM governance product. This is a backfill and a growth play. The person before you helped build this foundation; you will take it further — hardening the architecture, elevating the team’s craft, and driving the AI-centric workflows that make a lean engineering team capable of punching well above its weight. You’ll report directly to the CTO and partner closely with our Engineering Manager to ensure the team succeeds both technically and professionally. Objectives — The Problems You’ll Solve You’ll join the Engineering team, reporting to our CTO. Your mandate is technical ownership — not coordination, not oversight from a distance. You will be in the codebase every day, making decisions that matter and setting the standard that everyone else builds to. You own the architecture of Permission Assist. You own code quality. You own the decisions about where the platform goes technically, and you live with the consequences of those decisions. Permission Assist is your product. This is Continuous’ core IAM governance platform — a brownfield .NET application operating in a regulated financial services environment across 30+ states. You will take full technical ownership of this system: its architecture, its health, its evolution. You will know it deeply enough to make defensible decisions about what to change, what to leave alone, and what to plan for migration. The biggest technical decision on the horizon is the phased evolution from .NET Framework 4.8 toward modern .NET — a migration strategy that requires thoughtful planning, not a rewrite-and-pray approach. Code quality is your gate. You will be the standard-bearer for how code gets written and reviewed at Continuous. That means establishing and enforcing conventions through pull request reviews that catch security vulnerabilities, correctness issues, and architectural drift — consistently, without becoming a bottleneck. XSS, SQL injection, auth bypass, and secrets management are not checklists; they are reflexes. You will build a culture where other engineers develop those same reflexes. AI-accelerated delivery is your multiplier. You will bring proven, daily fluency with AI coding tools — Claude Code, Copilot, or equivalent — and you will model what that workflow looks like for the rest of the team. This isn’t experimentation; this is how we make a small, talented team capable of moving faster than our competitors. You will drive AI-centric workflows into critical business processes and help the team adopt practices that meaningfully expand what we can ship. Technical communication is your bridge. Permission Assist operates in a regulated environment. Compliance officers, auditors, and executives will ask you to explain architectural decisions, security posture, and risk tradeoffs. You will translate technical reality into language that drives confident decisions — without dumbing it down or drowning them in jargon. This is a differentiating skill in this role, and it matters as much as your code. You’ll partner closely with the Engineering Manager on team effectiveness — contributing to a culture where engineers have clear technical direction, know what good looks like, and have a trusted senior voice helping them grow. You will use Paycom, our standard internal tooling, and the technologies baked into Permission Assist: SQL Server, NHibernate, ASP.NET MVC, Autofac, Quartz.NET, PostgreSQL, AWS, Docker, and a CQRS-lite / Result pattern architecture that is convention-enforced and well-documented. How You’ll Get There In your first 6 weeks — Learn the system, earn the trust: Understand the codebase deeply enough to make decisions in it — not just read it. Permission Assist has history, patterns, and conventions that aren’t obvious from a first pass. You will map them, document your observations, and begin to develop a point of view on what’s healthy, what’s technical debt, and what’s intentional. - Complete a structured audit of the Permission Assist architecture: identify the three to five areas of highest risk or drift from stated conventions - Build working relationships with the Engineering Manager, CTO, and engineering team; understand how decisions get made and where your voice will matter most - Establish your code review presence — begin reviewing PRs within the first two weeks and demonstrate that your feedback is consistent, fair, constructive, and fast - Set up your AI-assisted workflow within the codebase; identify the first opportunities to accelerate delivery with AI tooling In your first 3 months — Take full ownership, establish the standard: You own Permission Assist. That ownership becomes visible in this window — through the quality of your decisions, the consistency of your reviews, and the degree to which the rest of the team begins to look to you as the technical authority. - Deliver your first architectural recommendation to the CTO — a clear, defensible point of view on the most pressing technical decision facing the platform - Drive AI-assisted workflows into at least one critical business process, demonstrating measurable throughput improvement - Establish code review norms that the full team adopts; track reduction in rework and security issues surfacing post-merge - Begin partnering with the Engineering Manager to identify where individual engineers need technical mentorship and provide it Within 9 months — Mastery, momentum, and migration strategy: You are the technical lead for Permission Assist in every meaningful sense. Your architecture decisions are shaping the roadmap. Your code review culture has raised the floor for the entire team. And the most important strategic decision ahead — the migration path — has a plan that leadership can act on. - Deliver a phased .NET migration strategy with a clear recommendation, risk assessment, and sequencing plan that the CTO and Engineering Manager can greenlight - Be recognized by compliance officers and executives as a trusted technical voice — someone who explains complex decisions clearly and instills confidence - Demonstrate that AI-centric workflows are producing meaningful velocity gains across the team, not just in your own work - Partner with the Engineering Manager so that every engineer on the team has clear technical direction, active mentorship, and a credible path to their next level Competencies — What We’re Looking For Brownfield .NET Fluency — You can read, reason about, and make consequential decisions in a complex, evolving .NET codebase without hand-holding. You understand the difference between legacy patterns worth preserving and technical debt worth retiring. Specifically, you are comfortable in C# and the broader .NET ecosystem and can work effectively in a codebase that spans .NET Framework conventions alongside modern practices. System Design Ownership — You have made architecture-level decisions on a production system and lived with the consequences — not executed someone else’s design. You think in tradeoffs, document your reasoning, and can defend your choices to a CTO or a skeptical auditor. You understand that architecture is not a diagram; it is a set of decisions that compound over time. Security-First Engineering — XSS, SQL injection, auth bypass, and secrets management are not afterthoughts — they are reflexes baked into how you design and review code. You operate in a regulated environment where a security gap is not just a technical failure; it is a compliance and reputational event. You think about security before writing the first line of code. AI Tool Fluency as a Daily Practice — You have shipped real work using Claude Code, GitHub Copilot, or equivalent AI coding tools — not experimented with them. You understand how to use AI assistance to accelerate delivery without eroding quality or introducing risk, and you can model this workflow for others. In a small, high-growth team, this is the multiplier that makes everything else possible. Influence Through Mastery — You lead without org chart authority. Engineers align behind your technical direction because you earn that alignment through expertise, consistency, and the quality of your reasoning. You can direct and unblock teammates, set the standard through code reviews, and drive architectural decisions — all without a single direct report. You persuade through vision, not hierarchy. Technical Communication Across Audiences — You translate architectural decisions and security posture into language that resonates with compliance officers, auditors, and executives. You don’t simplify by removing accuracy; you simplify by removing noise. This skill is what makes the difference between a technical team that gets trusted and one that gets managed around. Precision as a Practice — You build systems, reviews, and conventions that prevent errors rather than catching them after the fact. Every detail matters — not because you are perfectionistic, but because you understand that in a regulated financial services environment, the cost of a defect compounds. You hold yourself and others to a high bar without making that bar feel arbitrary. Curiosity in Ambiguity — There is no senior architect above you telling you what the right answer is. The product is complex, the regulatory environment is nuanced, and the technology has history. You are energized — not paralyzed — by that ambiguity. You ask the right questions, form a point of view, and move. What’s In It For You? At Continuous, we practice what we preach — our total rewards reflect our commitment to our people: - A remote-first environment – Work from wherever you thrive in the contiguous U.S. - Everything you need to succeed – Mac or Dell laptop, $100/month connectivity stipend, monitors, and a $250 setup allowance - Comprehensive health coverage – 100% company-paid medical, dental, and vision for you and your family, plus $1,800 annual HSA contribution - Financial protection – 100% company-paid LTD, AD&D, and life insurance - True flexibility – Flexible PTO and working hours that respect your life outside of work - Time to recharge – 11 paid holidays plus two Wellness Days - Investment in your growth – $2,500 annual professional development stipend How We Work — Our Core Values Be Kind — We are kind and helpful. We care and act with empathy. We take care of ourselves, each other, and our customers. We understand boundaries. We believe clear is kind. We exhibit healthy behaviors and are self-aware. Be Authentic — We are genuine. We are real. No pretenses. We know ourselves and celebrate our differences of thoughts, ideas, and skills. We show our true self — our whole self — every day. We unlock our teams’ potential by unlocking our own and each other’s potential. There is only one you and we want to see YOU every day. Be Collaborative — We unite for a common cause. We are in pursuit of the best idea — not our own idea. As a remote company, we must collaborate and communicate to make a difference — an impact. We do this for our teams and for our customers. Be Determined — Giving up is not in our nature. We are smart people who solve tough problems. We have a bias toward action. We strive for great outcomes. We achieve our goals. We deliver success for customers, ourselves, and each other. Work Environment and Physical Requirements This is a remote position performed primarily in a home office setting. The role involves extended computer use and virtual collaboration. Occasional travel (up to 5%) for team gatherings, open enrollment events, or vendor meetings. EEO/AAP Statement Unisoft International, Inc. dba Continuous is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 281-348-9606 or recruiting@smatechnologies.com for assistance. We will never ask you to send us money, perform a money transfers, or use Bitcoin during our hiring or onboarding process. If someone claiming to represent us requests money or a Bitcoin, it is a scam. Please report any suspicious activity immediately. We only post job openings through official channels and will never ask applicants to transfer funds.

Mission – Why We Need You Founded in 1980, Continuous provides intelligent automation solutions with purpose-built integrations for financial institutions. We are banking experts, who make complex simple, and own our customers' outcomes. This reflects who we are, how we work, and the community we are building together. Be the driving force behind innovation - join us on our mission to shape the future as our Commercial Account Executive! Objectives - The Problems You'll Solve Reporting to our VP of Sales, Continuous Account Executives are the engine that drives revenue growth in the FI, Lending and Compliance market. As an Account Executive, you will be solely focused on driving sales by managing and growing new client relationships. This is a quota-carrying role responsible for the entire sales cycle from opportunity qualification to closing, including discovery, product pitch/ demo, proposal development, contract negotiation, and pipeline forecasting. Continuous has committed significant time, resources, and product development to the Financial Services industry. The ideal candidate is eager to partner with Product, Marketing, SDRs and Pre-Sales to refine the way we deliver value to customers by improving the way we uncover pain, showcase the product and advance our offerings over time. How You'll Get There In your first 6 weeks, onboard, get up to speed, and complete our sales training program to demonstrate your knowledge of our product, customers, and the pain we help solve - Connect with members of our Sales, Marketing, Product, and Technology teams to understand our offerings and why our customers value them. - Learn our sales process, methodology and forecasting guidelines. - Get acquainted with our messaging and competitive positioning, including listening to call recordings, “riding along” with other AEs and leading mock calls. - Ramp up on our CRM, meeting cadence, and sales methodology; begin planning and reporting on progress within your book of business. - Speak with initial Sales Qualified Leads, execute top of funnel outreach and begin to develop early-stage pipeline. In your first 3 months, take ownership of your territory, sales forecast, and book of business - Understand Continuous’ solutions offerings and competitive landscape, including the business problems we solve to deliver value and exceed customer expectations. - Prioritize your Banking vertical territory and collaborate with team members (Business Development Reps, Sales Engineer and Consulting) to uncover customer needs and optimize productivity. - Begin weekly reporting on your quarterly sales forecast and rolling pipeline - Own the sales process: discovery, demo, proposal development, negotiation and closing. - Establish a strong list of prospects and show a sales pipeline equal to 30-50% of quota. - Create a strategic plan of how to move prospects along in the sales funnel with specific steps aimed towards a goal of deal closure. - Assess the current status of our marketing and product positioning for the Banking vertical and present your findings to Leadership. Within 6 months, fully ramp + regularly achieve/exceed your quota and help us continue to build a high-performing sales team inside of Continuous - Display mastery of our sales process and methodology, including a high accuracy quarterly forecast. - Show progress in your prospecting and opportunity creation efforts, including having a top 10 list of accounts, names of contacts, role and corresponding deal size. The expectation is to have your first deal closed in under 9 months. - Analyze performance metrics in your individual Sales Dashboard to ensure pipeline stage progression, improve deal velocity and increase win rates. - Review personal call recordings to streamline messaging and improve sales positioning. - Partner with our Consulting team to scope the work for new install and implementation. - Contribute to the continuous improvement of our team and playbook - Lead ongoing “post mortem” sessions with Product and Marketing on why we win/lose opportunities. Competencies – What we’re looking for Trusted advisor to customers and colleagues: You will establish domain expertise by learning our industry and conducting deep discovery calls; all while practicing solution/consultative selling techniques. Gain the trust of the customer by understanding/identifying their pain and leading them through their evaluation journey and beyond. Sales closing skills: Despite utilizing a consultative sales approach, you also understand the need to move an opportunity forward. You can ask the right questions, listen for buying signals and asking for the sale. You will move on when prospects seem not ready to buy but will also stay on their radar for future business. Banking Domain Expertise — You've worked in or deeply alongside financial institutions. You understand the loan lifecycle from application to close, know what HMDA and CRA compliance actually look like in practice, and can speak credibly with bankers about their real-world challenges. You don't need customers to translate their world for you — you already understand it. This is the foundation of your credibility and what makes your implementations land differently than those of a generalist consultant. Customer-First Mindset – We’ll expect you to quickly ramp up and become a go-to resource on: - Our product, the pain it solves for our customers, and how we’re different than our competitors. - How to tailor your messaging to fit different personas and customer mindsets. - The state of our existing customer opportunities – renewals, upsells, and cross-sells. - How to identify customers in our “winning zone” – and quickly disqualify those that aren’t. Strong CRM and Forecasting Discipline– You understand and respect the link between documenting your activity and the ability to analyze and forecast your book of business. Your CRM data reflects your activity and allows you to produce an accurate forecast on-demand. A Great Teammate – You know you can’t do it by yourself. You’ll be an important conduit for feedback from our customers, and you can show us that you can not only listen to that feedback, but proactively share it with the other leaders on our team so we can build better products and sell + market them more effectively. You also lean in to help whenever you can – sales, marketing, product. You’re there to make the whole team better. Accountable - You do what you say you will and aren’t afraid to own your mistakes. You take the lead but are willing to ask for help. You aren’t afraid to commit to deadlines and will go the extra mile to make sure you deliver on what you’ve signed up for. What’s in it for you? At Continuous we pride ourselves on ensuring that our employees are taken care of and that you have what you need to succeed in and out of work. In addition to competitive compensation we provide: - Medical HDHP, Dental and Vision insurance for you and your dependents which Continuous pays the full cost. - Long-term Disability, Basic Life Insurance and AD&D for you which Continuous pays the full cost. - 401(k) Investment Plan with a match of 100% on the first 3% of your contributions and 50% on the following 4% of your contributions per paycheck. If you contribute 7%, you will receive the maximum company match of 5%. (Eligible on the 1st of the month after your first full month of employment). - Flexible PTO (like Unlimited Paid Time Off). - 13 paid company holidays (2 are Wellness Days) - Optional Short-term Disability, Dependent and Medical FSA’s, Supplemental Life Insurance Benefits are offered fully funded by the employee through payroll deduction. Work Environment and Physical Requirements This is a remote position performed primarily in a home office setting. The role is sedentary and involves prolonged use of a computer and digital collaboration tools. Essential Physical Activities: - Sitting for extended periods - Frequent use of near vision for computer work - Speaking and hearing for virtual meetings - Occasional walking or standing during travel or events - Ability to lift up to 10 lbs occasionally (e.g., carrying a laptop or materials) - Travel: Up to 5% EEO/AAP for Protected Veterans and Individuals with Disabilities Unisoft International, Inc. dba Continuous is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, contact 281-348-9606 or recruiting@smatechnologies.com for assistance. Security Notice: Continuous will never ask for money, perform a money transfer, or use Bitcoin during hiring or onboarding. If someone claiming to represent us requests payment, it is a scam.

Role Description As a Software Engineer I at Continuous, your mission is to help build and maintain reliable, scalable, and secure software that powers automation for financial institutions. You will contribute high-quality code, leverage modern AI-assisted development practices, and support rapid delivery of customer-facing features. This role is foundational to our engineering organization — ensuring our products remain robust while we innovate faster and smarter. Objectives - Deliver production-ready software that meets business, customer, and security requirements. - Increase engineering velocity through effective use of AI tooling and strong development practices. - Maintain and improve code quality, testing coverage, and system reliability. - Collaborate across Engineering, Product, QA, and Support to deliver integrated solutions. - Reduce defects and operational friction through proactive testing, debugging, and documentation. How You’ll Get There In your first Month: - Ramp up on Continuous’ products, architecture, and development standards. - Set up local development environments, CI/CD workflows, and AI coding assistants. - Review existing codebases, documentation, and testing strategies. - Begin contributing small, well-scoped code changes with guidance from senior engineers. In your first 3 Months: - Deliver end-to-end features or enhancements using a combination of various technologies including: .NET, C#, React/TypeScript, or ASP.net. - Write clean, testable, and well-documented code aligned with team standards. - Actively participate in code reviews and incorporate feedback. - Use AI-assisted development tools to improve speed and quality of delivery. - Collaborate with QA on testing, bug verification, and release readiness. In your first 6 Months: - Own moderately complex features within a designated product area. - Contribute to architectural discussions and technical design reviews. - Improve test coverage through unit and integration tests. - Assist Customer Support as an escalation point for technical issues. - Proactively identify opportunities to improve codebase performance, reliability, or maintainability. At 9 Months: - Consistently deliver high-quality features with minimal supervision. - Contribute to learning discussions with peers on effective AI tooling usage and development best practices. - Lead small technical initiatives or refactors that improve team efficiency. - Demonstrate strong ownership of code quality, testing, and documentation. - Be a trusted contributor in planning, estimation, and execution of engineering work. Competencies - Modern Frontend Engineering: Hands-on experience building applications with React, JavaScript, or TypeScript, including modern patterns, hooks, state management, and performance optimization. - Backend Engineering with .NET: Practical experience using C#, ASP.NET, .NET frameworks, following back-end best practices and SOLID principles in production systems. - AI-Assisted Development: Demonstrated use of AI coding assistants (e.g., GitHub Copilot, ChatGPT, Claude) to accelerate development, improve quality, and enhance problem-solving. - Software Architecture Fundamentals: Understanding of common design patterns and how to implement scalable, maintainable systems. - Testing & Quality Mindset: Experience writing unit and integration tests using tools such as Jest and React Testing Library, with a focus on reducing defects. - Version Control & Delivery: Proficiency with Git workflows, collaborative branching strategies, and CI/CD pipelines. - Debugging & Performance Profiling: Ability to troubleshoot complex issues and optimize application performance. Benefits - The opportunity to grow as an engineer in a modern, AI-forward development environment. - Real ownership over meaningful product features used by financial institutions. - Exposure to scalable, production-grade systems and cloud-based architectures. - A collaborative, remote-first culture that values learning and mentorship. - The ability to influence how engineering teams adopt and scale AI-assisted workflows. Work Environment and Physical Requirements This is a remote position performed primarily in a home office setting. The role is sedentary and involves prolonged use of a computer and other digital tools. - Sitting for extended periods - Frequent use of near vision for computer work - Speaking and hearing for virtual meetings - Occasional walking or standing during travel or events - Ability to lift up to 10 lbs occasionally (e.g., carrying a laptop or materials) Travel Requirements: Up to 5% EEO/AAP for Protected Veterans and Individuals with Disabilities Continuous is an equal opportunity employer and is committed to affirmative action in support of its policy to extend equal employment opportunity to all applicants and employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, protected veteran status, or any other status protected by applicable law. Continuous is committed to working with and providing reasonable accommodations to individuals with disabilities and protected veterans. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@continuous.com. SECURITY NOTICE: Continuous participates in E-Verify. Continuous will not ask you to transfer money or purchase Bitcoin as part of our recruitment process. If you encounter a request of this nature, please report it immediately.

Mission — Why We Need You At Continuous, automation isn't just what we sell — it's what we live. Our customers, more than 1,600 financial institutions across the United States, trust us to simplify the complex, mission-critical workflows at the heart of their operations. The Sr. Automation Consultant is the person who makes that promise real — sitting at the intersection of technology, consulting, and customer success to ensure every implementation delivers measurable, lasting value. Continuous (formerly SMA Technologies) was founded in 1980 and has spent over four decades perfecting intelligent automation for financial institutions. As a Sr. Automation Consultant, you will be the face of that legacy for our customers — guiding them through implementation, configuration, and optimization of our OpCon platform so they can automate their most complex processes and free their people for the work that matters most. If you thrive on solving hard technical problems, building trusted client relationships, and leaving every engagement better than you found it, this role was made for you. Objectives — The Problems You'll Solve As a Sr. Automation Consultant, you will join the Implementation & Services ("I&S") team and report to the Director of Implementation & Services. Your mission is to implement, configure, and optimize OpCon — and the suite of Continuous products and modules — in ways that create immediate, measurable value for our clients. This is a client-facing, delivery-oriented role that blends software implementation, business consulting, and technical training. You will work remotely or on-site at customer locations, collaborating closely with Customer Success, Customer Support, Sales, and the Product team to deliver best-in-class implementation experiences. You will own the full arc of customer engagements: from initial scoping and environment setup through upgrade delivery, automation buildout, and knowledge transfer. You will serve as a subject matter expert who not only delivers projects but shapes how we deliver them — contributing to documentation, internal tooling, and the development of your fellow Automation Consultants. Cross-functionally, you will be a trusted technical voice that supports Sales with effort estimates, informs the Product team with field insights, and helps Customer Support distinguish services engagements from support needs. How You'll Get There In your first 6 weeks — Learn the Ropes - Meet your manager, I&S team members, and begin participating in team meetings and gatherings - Partner with a senior Automation Consultant to shadow implementations and customer interactions - Install OpCon in your local environment and explore its features hands-on - Contribute to the development of OpCon training materials tailored for Fiserv DNA customers - Meet with Customer Success and Customer Support leads to understand how services, success, and support intersect - Populate the team skills matrix so we can match you to the right projects from day one - Work with your manager to define your objectives for your first year at Continuous In your first 3 months — Become a Contributing Member - Shadow another Automation Consultant through a full customer environment upgrade - Be mentored through your first customer upgrade — and then lead your first solo upgrade project - Begin taking on assigned professional services requests independently - Perform AppWorx to OpCon conversion projects for Fiserv DNA customers - Shadow implementations of OpCon in both Cloud and on-premises environments Within 9 months — Drive Real Customer Outcomes - Independently upgrade customer environments to unlock new platform capabilities - Install, configure, and stand up OpCon for new customers across Cloud and on-premises environments - Deliver automation consulting services for assigned opportunities, identifying and building new automation workflows - Begin mentoring and supporting other Automation Consultants in their work - Deliver I&S documentation — implementation guides, configuration templates, project prerequisites, and work plan templates — that raise the bar for how we deliver - Serve as a subject matter expert on internal projects, assist Sales with technical scoping and work effort estimates, and support the Product team with field-sourced insights, bug identification, and product testing Competencies — What We're Looking For Problem Solving — You love to dig into complex technical challenges and decompose them into smaller, manageable processes. You are tenacious and don't stop until the problem is solved — and solved well. Technical Acumen — You are broadly tech-savvy across Windows, Unix, and IBMi administration, comfortable in various database environments, and familiar with Azure Cloud. You write clean scripts in Bash, PowerShell, and SQL, and you can navigate network and security management with confidence. Process Improvement — You are always looking to make things more efficient — whether it's the internal way we work or the automation workflows we build for customers. You see every engagement as an opportunity to leave the process better than you found it. Customer Service Excellence — You communicate with clients to understand their pain points and are genuinely invested in their success. This is a customer-facing role where your ability to build trust, communicate clearly, and deliver value directly determines their experience with Continuous. Organization & Prioritization — You manage competing priorities across concurrent projects, cases, and requests without dropping the ball. Staying organized isn't a nice-to-have here — it's a core requirement for success. Accountability — You do what you say you'll do. You own your mistakes, commit to deadlines, and go the extra mile to deliver. You're not afraid to ask for help when you need it — but you take the lead. Collaborative Partnership — You work across skillsets and job titles — implementation, customer success, support, sales, product — to keep both external and internal stakeholders aligned and moving forward. Your cross-functional feedback will be invaluable. What's In It For You? At Continuous, we practice what we preach — our total rewards reflect our commitment to our people: - A remote-first environment – Work from wherever you thrive in the contiguous U.S. - Everything you need to succeed – Mac or Dell laptop, $100/month connectivity stipend, monitors/keyboard/mouse, and a $250 setup allowance - Comprehensive health coverage – 100% company-paid medical, dental, and vision for you and your family, plus $1,800 annual HSA contribution - Financial protection – 100% company-paid LTD, AD&D, and life insurance - True flexibility – Flexible PTO and working hours that respect your life outside of work - Time to recharge – 11 paid holidays plus two Wellness Days - Investment in your growth – $2,500 annual professional development stipend How We Work — Our Core Values Be Kind — We are kind and helpful. We care and act with empathy. We take care of ourselves, each other, and our customers. We understand boundaries. We believe clear is kind. We exhibit healthy behaviors and are self-aware. Be Authentic — We are genuine. We are real. No pretenses. We know ourselves and celebrate our differences of thoughts, ideas, and skills. We show our true self — our whole self — every day. We unlock our teams' potential by unlocking our own and each other's potential. There is only one you and we want to see YOU every day. Be Collaborative — We unite for a common cause. We are in pursuit of the best idea — not our own idea. As a remote company, we must collaborate and communicate to make a difference — an impact. We do this for our teams and for our customers. Be Determined — Giving up is not in our nature. We are smart people who solve tough problems. We have a bias toward action. We strive for great outcomes. We achieve our goals. We deliver success for customers, ourselves, and each other. Work Environment and Physical Requirements This is a remote position performed primarily in a home office setting. The role involves extended computer use, virtual client collaboration, and occasional on-site travel to customer locations. Travel may be required up to 25% of the time for implementations, upgrades, and customer engagements. Essential physical activities include prolonged sitting, near-vision computer work, and verbal communication. EEO/AAP Statement Unisoft International, Inc. dba Continuous is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. If you require a reasonable accommodation, contact 281-348-9606 or recruiting@smatechnologies.com. Security Notice: Continuous will never ask for money or payment during hiring. If someone claiming to represent us requests payment, it is a scam.

Role Description Reporting to the VP of IT Operations & Information Security, this position is responsible for the oversight of our infrastructure build, our release/deployment process, and the operational aspects of the system. This role is also involved in designing and implementing our next generation infrastructure, which will include containerization and orchestration in a cloud environment. - In your first month, onboard, get up to speed, and understand both the Continuous Infrastructure and CI/CD. - Gain access to all CI/CD tools, cloud accounts (Azure, AWS), and source code repositories. - Review existing Azure Pipelines and AWS CodePipelines configurations and documentation. - Shadow team members to understand current build and release workflows, rollback strategies, and compliance processes. - Learn company policies, SOC 2 security requirements, and deployment standards. - Troubleshoot minor issues in existing pipelines under guidance. - Begin documenting observations on build times, pipeline bottlenecks, and areas for improvement. - In your first 3 months, take control of your immediate team and ensure reliable delivery of committed items. - Enhance automation programs within CI/CD pipelines (Azure & AWS) to improve efficiency. - Develop and deploy tools that reduce build times and improve deployment reliability. - Begin defining metrics that measure pipeline effectiveness (success/failure rates, build/deployment duration, rollback frequency). - Partner with development, QA, and operations to test and refine deployment/rollback strategies. - Propose at least one improvement aligned with industry best practices for security, scalability, and maintainability. - In your first 6 months, improve your team’s throughput and take ownership of release pipeline. - Take ownership of a CI/CD pipeline area (Azure or AWS) and ensure its ongoing stability, compliance, and scalability. - Design, test, and implement at least one new build or deployment automation tool. - Collaborate with team on containerization/orchestration strategy for next-gen infrastructure. - Deliver a proposal for pipeline optimization incorporating security, testability, and scalability improvements. - Document workflows, best practices, and troubleshooting guides for ongoing team use. - Act as a go-to resource for deployment automation and release troubleshooting. Qualifications - Proficiency in source code repositories and management strategies. - Scripting proficiency in Python, Perl, PowerShell, etc. - Demonstrated knowledge of Linux, Nginx, Shell/Bash, JavaScript. - Proficient in Git workflows for large teams: branching, rebasing, CI/CD integration. - Experience with engineering concepts: environment specific configs, feature flagging, integrating automated tests, etc. - Skilled at supporting cloud infrastructure or similar. - Passionate about sharing knowledge and teaching others. - Customer-focused and driven to improve Continuous’ DevOps environment. - Strong interpersonal and communication skills. - Intellectually curious and willing to learn new technologies. - Strong analytical and problem-solving skills. Benefits - A remote first environment – Work from wherever you are comfortable in the contiguous U.S. - All necessary gear provided, including your choice of Mac or Dell Laptop, $100/month phone + internet reimbursement, monitors, and a one-time $250 stipend for extras. - 100% Company paid health, dental and vision insurance for you and your immediate family. - 100% company paid LTD, AD&D and basic life insurance. - Flexible PTO and flexible working hours. - 11 Paid Holidays. - Quarterly Wellness Day to recharge. - $2,500 Annual Professional Development stipend. Company Description Founded in 1980, Continuous provides intelligent automation solutions with purpose-built integrations for financial institutions. We are banking experts, who make complex simple, and own our customers' outcomes.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Software Engineer I at Continuous, your mission is to help build and maintain reliable, scalable, and secure software that powers automation for financial institutions. You will contribute high-quality code, leverage modern AI-assisted development practices, and support rapid delivery of customer-facing features. This role is foundational to our engineering organization — ensuring our products remain robust while we innovate faster and smarter. Objectives – The Problems You’ll Solve - Deliver production-ready software that meets business, customer, and security requirements. - Increase engineering velocity through effective use of AI tooling and strong development practices. - Maintain and improve code quality, testing coverage, and system reliability. - Collaborate across Engineering, Product, QA, and Support to deliver integrated solutions. - Reduce defects and operational friction through proactive testing, debugging, and documentation. How You’ll Get There In your first Month: - Ramp up on Continuous’ products, architecture, and development standards. - Set up local development environments, CI/CD workflows, and AI coding assistants. - Review existing codebases, documentation, and testing strategies. - Begin contributing small, well-scoped code changes with guidance from senior engineers. In your first 3 Months: - Deliver end-to-end features or enhancements using a combination of various technologies including: .NET, C#, React/TypeScript, or ASP.net. - Write clean, testable, and well-documented code aligned with team standards. - Actively participate in code reviews and incorporate feedback. - Use AI-assisted development tools to improve speed and quality of delivery. - Collaborate with QA on testing, bug verification, and release readiness. In your first 6 Months: - Own moderately complex features within a designated product area. - Contribute to architectural discussions and technical design reviews. - Improve test coverage through unit and integration tests. - Assist Customer Support as an escalation point for technical issues. - Proactively identify opportunities to improve codebase performance, reliability, or maintainability. At 9 Months: - Consistently deliver high-quality features with minimal supervision. - Contribute to learning discussions with peers on effective AI tooling usage and development best practices. - Lead small technical initiatives or refactors that improve team efficiency. - Demonstrate strong ownership of code quality, testing, and documentation. - Be a trusted contributor in planning, estimation, and execution of engineering work. Competencies – We’re Looking For Competency In One or More of These - Modern Frontend Engineering: Hands-on experience building applications with React, JavaScript, or TypeScript, including modern patterns, hooks, state management, and performance optimization. - Backend Engineering with .NET: Practical experience using C#, ASP.NET, .NET frameworks, following back-end best practices and SOLID principles in production systems. - AI-Assisted Development: Demonstrated use of AI coding assistants (e.g., GitHub Copilot, ChatGPT, Claude) to accelerate development, improve quality, and enhance problem-solving. - Software Architecture Fundamentals: Understanding of common design patterns and how to implement scalable, maintainable systems. - Testing & Quality Mindset: Experience writing unit and integration tests using tools such as Jest and React Testing Library, with a focus on reducing defects. - Version Control & Delivery: Proficiency with Git workflows, collaborative branching strategies, and CI/CD pipelines. - Debugging & Performance Profiling: Ability to troubleshoot complex issues and optimize application performance. Benefits - The opportunity to grow as an engineer in a modern, AI-forward development environment. - Real ownership over meaningful product features used by financial institutions. - Exposure to scalable, production-grade systems and cloud-based architectures. - A collaborative, remote-first culture that values learning and mentorship. - The ability to influence how engineering teams adopt and scale AI-assisted workflows. Work Environment and Physical Requirements This is a remote position performed primarily in a home office setting. The role is sedentary and involves prolonged use of a computer and other digital tools. - Sitting for extended periods - Frequent use of near vision for computer work - Speaking and hearing for virtual meetings - Occasional walking or standing during travel or events - Ability to lift up to 10 lbs occasionally (e.g., carrying a laptop or materials) Travel Requirements - Up to 5% EEO/AAP for Protected Veterans and Individuals with Disabilities Continuous is an equal opportunity employer and is committed to affirmative action in support of its policy to extend equal employment opportunity to all applicants and employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, protected veteran status, or any other status protected by applicable law. Continuous is committed to working with and providing reasonable accommodations to individuals with disabilities and protected veterans. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@continuous.com. SECURITY NOTICE: Continuous participates in E-Verify. Continuous will not ask you to transfer money or purchase Bitcoin as part of our recruitment process. If you encounter a request of this nature, please report it immediately.

Why We Need You - The Mission Founded in 1980, Continuous provides intelligent automation solutions with purpose-built integrations for financial institutions. We are banking experts, who make complex simple, and own our customers' outcomes. This reflects who we are, how we work, and the community we are building together. Be the driving force behind innovation - join us on our mission to shape the future as our Sr. Sales Development Representative! Objectives – The Problems You’ll Solve Reporting to our VP of Sales, you are the engine that drives early-stage engagement and fuels our sales pipeline. Your role is to spark interest, qualify prospects, and create high-quality opportunities for our Account Executives. As the first point of contact, you will represent our commitment to innovation and customer success How You’ll Get There Within Your First Month, your objective will be to understand Continuous' product suite, how to position our products at each stage of the buyer’s journey and what tools are available to you to execute in your role: - Complete onboarding and gain proficiency in Continuous' products, sales process, and CRM systems. - Meet with your teammates and subject matter experts to learn Continuous' current processes and efforts - Familiarize yourself with our sales enablement materials and comprehensive tech stack. - Research your account list and key contacts and begin executing on sales cadences in Outreach Within your first 3 Months, you will have a steady flow of qualified sales opportunities: - Listen to customers calls to understand and identify pain points and opportunities for improving automation workflows—maybe even conduct a few yourself! - Gain a deep understanding of our products—their value, capabilities, and market positioning. - Meet with key stakeholders, including Engineering, Customer Success, and Sales, to understand business goals, technical constraints, and customer pain points. - Generate a steady flow of qualified leads through proactive outbound and inbound efforts. - Successfully book meetings with potential customers and support Account Executives in progressing these opportunities. Within 6 Months, you will be consistently hitting or exceeding you sales quota and KPIs: - Consistently achieve activity benchmarks - Contribute to pipeline creation metrics in a meaningful and impactful way - Establish yourself as a subject matter expert in prospecting and lead qualification. - Contribute to refining our Ideal Customer Profile and share insights to enhance our sales playbook and marketing messaging - Partner with Marketing to understand messaging, positioning, and go-to-market strategies. Competencies – What We’re Looking For Customer-Centric Sales Mindset - You are passionate about uncovering customer challenges and communicating how SMA's solutions can solve them. You have the ability to tailor messaging for different customer personas and business needs. Prospecting Expertise - You are skilled in both inbound and outbound lead generation strategies. You are very comfortable with cold calling and multi-channel outreach to generate interest from new prospects. You have a persistent, resilient and resourceful drive to overcoming outreach challenges. Communication & Relationship Building - Using your excellent verbal and written communication skills you are quick build rapport. You have strong presentation skills to effectively articulate value propositions. Organizational Discipline - You are meticulous about CRM data entry and tracking, with strong time management and organizational skills. You will use these skills to successfully juggle multiple opportunities and maintain an efficient workflow. Collaborative Spirit - You are a team player who values collective success and actively contributes to a positive work environment, with an emphasis on cross-department functionality. You thrive in an environment that provides constructive feedback and have a commitment to continuous personal and professional growth. What’s in it for you? At Continuous, we pride ourselves on ensuring that our employees are taken care of and that you have what you need to succeed in and out of work. In addition to competitive compensation, we provide: - A remote first environment – Work from wherever you are comfortable in the contiguous U.S. as Continuous is a remote first organization - Continuous will provide all the gear you need to be successful in your role, including your choice of Mac or Dell Laptop, $100/month phone + internet reimbursement, monitors, gear to get yourself started, plus a one-time $250 stipend to purchase any extras - 100% Company paid health, dental and vision insurance for you and your immediate family on our competitive HSA plan offering. Continuous also contributes $1,800 per year into an HSA account for you to spend on qualifying healthcare costs - 100% company paid LTD, AD&D and basic life insurance for you - Flexible PTO (similar to unlimited PTO) and flexible working hours to accommodate a great work/life balance - 13 Paid Holidays (2 are Wellness Days) How We Work – Our Core Values Be Kind- We are kind and helpful. We care and act with empathy. We take care of ourselves, each other, and our customers. We understand boundaries. We believe clear is kind. We exhibit healthy behaviors and are self-aware. Be Authentic- We are genuine. We are real. No pretenses. We know ourselves and celebrate our differences of thoughts, ideas, and skills. We show our true self -our whole self- every day. We unlock our teams' potential by unlocking our own and each other's potential. There is only one you and we want to see YOU every day. Be Collaborative- We unite for a common cause. We are in pursuit of the best idea - not our own idea. As a remote company, we must collaborate and communicate to make a difference - an impact. We do this for our teams and for our customers. Be Determined- Giving up is not in our nature. We are smart people who solve tough problems. We have a bias toward action. We strive for great outcomes. We achieve our goals. We deliver success for customers, ourselves, and each other. Work Environment and Physical Requirements Work primarily in a climate-controlled environment with minimal safety/health hazard potential. High level of stress. Sedentary, sitting, walking, infrequent lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use. AAP/EEO Unisoft International, Inc. dba Continuous is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 281-348-9606 or recruiting@smatechnologies.com for assistance. We will never ask you to send us money, perform a money transfers, or use Bitcoin during our hiring or onboarding process. If someone claiming to represent us requests money or a Bitcoin, it is a scam. Please report any suspicious activity immediately. We only post job openings through official channels and will never ask applicants to transfer funds.