Role Description We are looking for a Technical Writer for our established team; this role can be based in any CSC office or remote. As the Technical Writer, you will work with our team of Technical Software Trainers to: - Write new content and confirm integrity of training materials in the product training repository. - Create customer communications that deliver content through a wide range of target audiences. The Technical Writer works closely with subject matter experts (SMEs) to: - Create, edit, update, and manage a variety of curriculum documentation and video assets for multiple software products. - Own the end-to-end lifecycle of a growing library of training guides, eLearning courses, certification documents, knowledge exams, and training videos. - Ensure all content adheres to CSC-approved branding and formatting standards, reviewed and approved by relevant SMEs prior to publishing. This position requires approximately 10–15 hours of cross-functional communication weekly across US time zones. The ideal candidate has: - A strong command of professional American English. - The interpersonal skills to work effectively with diverse teams, translating casual SME input into polished, brand-consistent content. Qualifications - Experience in technical writing and content creation. - Strong command of professional American English. - Ability to work effectively with diverse teams. Requirements - Create, edit, update, and manage training guides, eLearning courses (Rise), knowledge exams (Storyline), training videos, certification documents, and case studies for Licensing and Tax software products. - Own the end-to-end lifecycle of 90+ training assets, including guides, courses, and videos, with library expansion as a key priority. - Gather complex technical data and translate it into accurate, easy-to-understand content for a wide range of target audiences. - Edit, clarify, and proofread documents written by peers and subject matter experts in a timely manner. - Capture and update screenshots, GIFs, and short videos using SnagIt, Camtasia, or Adobe Premiere; apply effects such as zoom and highlight as needed. - SCORM-export courses and exams; publish, test, and release content through the Thought Industries LMS. - Create Help Hero in-app tours, feature release notifications, and alerts for AppealTrack and License Pro products. - Edit conference-related videos and documents, including captioning, audio quality review, and copyediting of PowerPoints. - Collaborate with SMEs, product managers, trainers, and instructional designers across US time zones to gather source material and ensure accuracy. - Analyze design specifications and requirements with project managers, sales teams, and other appropriate stakeholders. - Participate across multiple platforms—including SharePoint, Box, NetSuite, and issue trackers—to ensure all documentation needs are met. - Communicate issues or risks to project leads proactively. - Provide peers with assistance and foster a team environment where ideas to improve efficiency, process, and morale are welcomed. - Perform effectively as a collaborative team member while also working independently with minimal supervision. - Understand and anticipate customer business needs; proactively search for opportunities to exceed customer expectations. - Build and maintain strong customer and stakeholder relationships through clear, professional communication. - Adapt to change in projects and the organization with a positive and solutions-oriented mindset. - Seek opportunities to fulfill goals in your career development plan, such as training or stretch project tasks. Benefits - Annual success-sharing bonuses or commission plans based on individual performance. - Competitive and comprehensive benefits package including annual leave, tuition reimbursement, referral bonuses, and more. - Hybrid or remote work schedules in alignment with local regulations.

Role Description Five Rivers Analytics is seeking a detail‑oriented and highly organized Technical Writer to support the Logistics Analysis Data System (LADS) program at NIWC Atlantic. The ideal candidate will create, edit, and maintain technical documentation that clearly communicates complex information to both technical and non‑technical audiences. This role plays a critical part in ensuring accuracy, consistency, and compliance across all LADS program documentation, reports, and communications. Responsibilities: - Develop, write, and maintain technical documentation including system user guides, standard operating procedures, configuration documentation, release notes, training materials, and program artifacts. - Translate complex technical information from engineers, developers, analysts, and cybersecurity personnel into clear, concise, and user‑friendly content. - Support documentation updates for system enhancements, data workflows, and capabilities tied to the LADS modernization roadmap. - Ensure compliance with NIWC Atlantic standards, style guides, security requirements, and documentation processes. - Collaborate closely with cross‑functional teams including software development, data engineering, testing, program management, and government stakeholders. - Edit and proofread documents for structure, clarity, grammar, and consistency. - Assist in preparing briefing materials, reports, and technical presentations for internal and external audiences. - Maintain version control across all documentation and support configuration management practices. - Contribute to process improvement by recommending documentation standards, formats, and templates. Qualifications - Bachelor’s degree in English, Technical Writing, Communications, Information Systems, or related field; or equivalent experience. - Ability to obtain and maintain Secret Clearance. - 3+ years of experience as a Technical Writer supporting IT, analytics, or software development programs. - Strong ability to synthesize technical content from diverse subject matter experts. - Experience supporting DoD, Navy, or government programs. - Excellent writing, editing, and document organization skills. - Proficiency with documentation tools such as Microsoft Office, Confluence, SharePoint, or similar environments. - U.S. Citizenship. Requirements - Familiarity with NIWC Atlantic processes, Navy logistics systems, or the LADS environment. - Experience documenting data systems, data workflows, software architectures, or cloud-based solutions. - Understanding of Agile/Scrum environments and documentation in iterative development cycles. - Active DoD security clearance (Secret or higher). - Experience with graphics tools for diagrams or visual aids (Visio, Draw.io, etc.). Benefits - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. - Paid Time Off (PTO) is offered to regular full-time and part-time employees. Company Description Five Rivers Analytics (FRA), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. - At FRA, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. - For our shareholders, FRA provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. - For our government customers, FRA delivers streamlined operations in support of an increasingly fast-paced, complex, and dynamic digital environment. - As a FRA employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. - You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

• Working closely with product managers and engineers to plan user-assistance projects, anticipate documentation needs, solve problems • Driving documentation projects through the complete development cycle, with the help and guidance • Taking care of scope deliverables, set schedules, talk to subject matter experts, write, edit, and produce • Learning and mastering new documentation tools, methods, and delivery mechanisms as the work requires • Creating and maintaining all types of technical documentation and application content aimed at Akamai customers • Creating UI text and in-app guidance to help customers navigate through Akamai products and • Understanding user goals and working with cross-functional teams to scope the user assistance deliverables

Role Description Csapatunkba keresünk részletorientált és analitikus műszaki szolgáltatásnyújtó munkatársat. Ebben a szerepkörben a műszaki szolgáltatások hatékony lebonyolításáért leszel felelős ügyfeleink számára, biztosítva a zökkenőmentes működést és az ügyfelek elégedettségét. - beérkező rendelések rögzítése és minőségellenőrzése - jóváhagyott rendelések továbbítása a megfelelő csoportok számára - folyamatban lévő rendelések monitorozása és dokumentálása - riportok, statisztikák készítése - kapcsolattartás, folyamatos egyeztetés a project vezetőivel - eszkalációs eljárás indítása kritikus problémák esetén - proaktív hibamegoldás, előrejelezhető késések /kiesések megakadályozása - a tudásbázis fejlesztése - együttműködés más csapatokkal - önálló munkavégzés, alkalmanként a szakmai vezető segítségével - a technikai részletek dokumentációja (pl. elérési útvonalak meghatározása, alkatrészek, gerincforrások, szolgáltatási szint) - a rendszerek frissítése a folyamat egészében Qualifications - Aktív, nappali tagozatos hallgatói jogviszony - Legalább heti 20 óra munkavégzés - Középfokú angol nyelvtudás (szakmai jellegű emailek értelmezése és írása) - MS Office ismeretek (főként Outlook és Excel) - Pontos, precíz munkavégzés - Monotonitástűrő képesség - Jó problémamegoldó képesség - Ügyfélorientált gondolkodásmód - Csapatjátékos attitűd Requirements - Német nyelvtudás - Hálózati ismeretek (CCNA) - AI eszközök ismerete Benefits - Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation. Company Description The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.