Role Description We are entering the next phase of our documentation journey, moving to a modern Docs-as-Code model that creates a single source of truth for the Trustonic Telecoms SaaS Platform. We are looking for a Technical Author who will play a key role within the global Product team, working closely with Product Management and Engineering from the very start of the product lifecycle. Documentation is treated as a core product deliverable — ensuring customers, internal teams, and our partner network always have access to accurate, trusted, and up-to-date information. This is an opportunity to help shape how documentation is created, maintained, and consumed across a fast-moving global platform business. You will help transition legacy content into structured Markdown repositories, close documentation gaps with high-quality technical content, and embed documentation into modern product development workflows. The content you create will support AI-driven querying, internal knowledge systems, and multi-format outputs across both customer-facing and internal environments. Working closely with Product, Engineering, Support, Delivery, and Commercial teams, you will ensure documentation remains scalable, maintainable, and aligned with the evolution of the platform. As the Technical Author , you will: - Documentation ownership & delivery - Own and maintain technical documentation using a Docs-as-Code approach - Migrate existing and legacy documentation into a structured Markdown knowledgebase - Create clear, accurate, and maintainable documentation where gaps exist - Ensure documentation is delivered alongside platform features and releases — not after them - Maintain a single source of truth for documentation as the platform evolves - Collaboration & product integration - Work closely with Product, Engineering, Support, Delivery, and Commercial teams to capture and validate content - Engage early in the product development lifecycle to ensure documentation requirements are embedded from the outset - Support real-world customer, partner, sales, and delivery use cases through practical, accessible documentation - Collaborate directly with engineers and technical stakeholders to simplify complex concepts into usable content - Knowledge management & scalability - Structure documentation to support AI-assisted querying, reuse, and automated outputs - Help improve the visibility, accessibility, and consistency of technical information across the business - Contribute to scalable documentation processes, standards, and workflows - Support the evolution of documentation tooling, repositories, and publishing practices - Commercial & operational support - Use Aha! Ideas to capture, prioritise, and track documentation needs raised by field-based commercial teams - Ensure documentation supports customer onboarding, operational delivery, support processes, and partner enablement - Contribute to improving the overall customer and internal user experience through better knowledge accessibility Qualifications - Experience working as a Technical Author or Technical Writer within a SaaS, platform, or technical environment - Hands-on experience working with Markdown language and modern writing and authoring tools - Experience collaborating directly with engineers, product managers, and technical stakeholders and working effectively within distributed or remote teams - Experience creating structured technical documentation for both internal and external audiences Requirements - Experience documenting telecoms, device management, or security solutions (desirable) - Familiarity with Docs-as-Code tooling, version control systems, or documentation pipelines (desirable) - Experience supporting documentation needs for sales, partner, or field-based commercial teams (desirable) - Understanding of modern technical documentation practices and structured content management - Awareness of documentation workflows within Agile or product-led environments - Understanding of how documentation supports customer success, operational delivery, and product adoption - Awareness of AI-assisted knowledge management and reusable content structures Skills - Excellent written communication and technical writing skills - Ability to simplify complex technical concepts into clear, user-friendly documentation - Strong stakeholder collaboration and relationship management skills - Ability to work independently while contributing effectively within cross-functional teams - Strong attention to detail and commitment to documentation quality and accuracy - Ability to prioritise effectively in a fast-paced, evolving environment Benefits - Competitive compensation - A base salary that reflects your expertise and impact - Bonus scheme to share in our success - Immediate participation in our pension scheme - Private medical insurance for you and your family from day one - Income protection and life insurance for peace of mind - Remote working arrangements to support your lifestyle - An open holiday policy with no upper limit—take the time you need, when you need it - Support for volunteering and causes that matter to you - Opportunities for professional development and career progression - Exposure and interaction with global teams - A commitment to diversity, equity, and inclusion - A collaborative environment where your voice is valued and your wellbeing is prioritised - The chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives

Role Description This Position will provide technical support for the assigned accounts within Zoetis Pork. The desired location for the position will be within IL with territory responsibility extending regionally in the Midwest. The Pork Technical Services Veterinarian is responsible for providing technical expertise for assigned Strategic Pork Producer Accounts, Veterinary Accounts, and prospect accounts. The Pork Technical Services Veterinarian works with the account manager to help develop a strategic account plan designed to maximize Zoetis sales with assigned account(s). The Pork Technical Services Veterinarian is a leader and trusted business partner responsible for developing intimate knowledge of the Customer’s business model. Position Responsibilities - Calling on pork producers, veterinarians, dealers, consultants, and distributor representatives to provide scientific support so Zoetis may achieve a sustainable competitive advantage. - Providing technical training and education to colleagues within the Zoetis pork business unit. - Providing sound technical advice on routine inquiries, acting as a resource to assist other team members with inquiries. - Providing solutions to a broad array of animal health and production issues based upon a sales approach that identifies the customer’s needs. - Applying existing veterinary solutions to meet the needs of individual customers based on their needs and promoting a long-term relationship with Zoetis. - Building and maintaining relationships with key industry leaders including veterinarians, nutritionists, extension, university personnel, pork processors, and other consultants to our customer base. - Collaborating and building strong partnerships with Area Business Manager(s) to develop and execute the Area Operations Plan. - Partnering with field colleagues to develop appropriate strategies that focus efforts on targeted accounts critical to the success of the business unit or area. - Working with field sales colleagues to create, maintain, and execute customer-focused business development plans that clearly identify current and future growth opportunities and allocates expense budget and resources for all high potential customers. - Contributing to team selling efforts by planning call cycles with others to maximize the use of the team’s time and resources and ensuring appropriate account follow-up. - Utilizing excellent presentation skills and appropriate tools (e.g. PowerPoint) to conduct educational training on products, programs, and services to both internal and external audiences. - Advising and assisting Learning and Development on the technical content of training programs, as required. - Providing specialty support to other Areas or businesses as directed by management. - Participating, as required, on special projects and tactical implementation that aligns with key stakeholders to effectively position products and the portfolio. - Providing accurate and timely documentation of activities and customer interactions to specified management levels. - Manage STOMP diagnostic budget and timely reporting of diagnostic outcomes to stakeholders. Qualifications - Doctor of Veterinary Medicine degree or equivalent - Two (2) years post-doctoral experience in clinical practice, academia, research, or industry - Strong analytical thinking, problem-solving skills, and attention to detail - Current in assigned areas of veterinary medicine and pork production management - Strong oral, written, and interpersonal communication skills - Proficient computer skills (MS Office and the ability to learn Zoetis’s internal systems) Requirements - Two (2) years or more private practice experience for the Technical Services Veterinarian role. - Proven record of accomplishments, demonstrating successful veterinary practice management, strategy execution experience, and leadership - Ability to exercise good judgment; make thoughtful and fair decisions based on relevant information - Research experience, published scientific papers - Ability to think and act strategically - Extensive knowledge of Zoetis pork products and the animal health industry or ability to learn quickly - Ability to interact with and influence senior management, peers, and other functions - Multilingual, particularly Spanish and English Benefits - Healthcare and insurance benefits beginning on day one - 401K plan with a match and profit-sharing contribution from Zoetis - 4 weeks of vacation - Short-term incentive compensation - Long-term incentives

Title: Legal and Technical Lead Location: Darwin Australia Job Description: LEGAL AND TECHNICAL LEAD - PERSONAL INJURY - DARWIN, NT At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. Let's care for tomorrow, so we can create a better future together, for everyone. - Are you looking to make the transition from a Law Firm to a dynamic inhouse role? - Are you looking for a flexible work life balance? We currently have an exciting opportunity for a Legal and Technical Lead, based in our Darwin office. About the role You will be responsible for overseeing the management of common law claims and providing technical and strategic advice on complex, high profile and litigated claims. - Provide specialised support and advice to the TIO MAC business in relation to claims with legal involvement including complex, high profile, litigated NT claims and common law claims. - Provide instructions to panel solicitors. - Act as an escalation point within the authority matrix to review and provide guidance on claims management decisions, as required. - Coach and assist TIO MAC staff in relation to claims with legal involvement including complex, high profile litigated NT claims and common law claims. - Assist in managing the NT legal and common law portfolios to ensure expeditious resolution of claims, as needed. - Oversee the performance of the panel solicitors including tracking performance and undertaking reviews as required. - Contribute to claim reviews as required to ensure that sound strategies are developed to drive positive outcomes, claim finalisation, and prevent escalation, where possible. About you - Tertiary qualifications in a relevant discipline and industry accreditations, where necessary. - Experience managing complex legal claims within a heavily regulated related industry. - Experience of working in a customer service role with strong technical knowledge and proven Compulsory Third Party (CTP) experience. - Ability to make independent as well as collaborative decisions during expected or unexpected situations and then taking responsibility for the consequences of decisions. - Demonstrated ability to partner and collaborate effectively with senior stakeholders to establish strong professional relationships and influence outcomes - A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. Benefits and perks - Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! - Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible. - Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. - Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! - For more details about our benefits, visit the Allianz Careers site. About Allianz Group Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. Join us. Let's care for tomorrow. www.allianz.com.au/careers Important Notice: Allianz will never contact you from an email address that does not end with '@allianz.com.au' or another official Allianz domain. If you receive an email from an address like 'allianz.customerservice@gmail.com'" or 'allianz-support@yahoo.com', it is not from Allianz and may likely be a scam. Examples of official Allianz email addresses à john.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.

Role Description We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities - Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. - Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). - Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. - Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. - Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. - Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. - Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. - Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Qualifications - 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. - Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. - Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). - Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. - Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. - Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications - Salesforce Administrator or Platform Developer certification. - Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). - Background in instructional design or video-based learning production. What Success Looks Like in 12 Months - Documentation NPS and self-service deflection rates measurably improved. - Flosum Certification Program launched with at least three role-based tracks and an active learner community. - A repeatable feedback loop established between Support, Sales, and Documentation.