• Working closely with product managers and engineers to plan user-assistance projects, anticipate documentation needs, solve problems • Driving documentation projects through the complete development cycle, with the help and guidance • Taking care of scope deliverables, set schedules, talk to subject matter experts, write, edit, and produce • Learning and mastering new documentation tools, methods, and delivery mechanisms as the work requires • Creating and maintaining all types of technical documentation and application content aimed at Akamai customers • Creating UI text and in-app guidance to help customers navigate through Akamai products and • Understanding user goals and working with cross-functional teams to scope the user assistance deliverables

Role Description Csapatunkba keresünk részletorientált és analitikus műszaki szolgáltatásnyújtó munkatársat. Ebben a szerepkörben a műszaki szolgáltatások hatékony lebonyolításáért leszel felelős ügyfeleink számára, biztosítva a zökkenőmentes működést és az ügyfelek elégedettségét. - beérkező rendelések rögzítése és minőségellenőrzése - jóváhagyott rendelések továbbítása a megfelelő csoportok számára - folyamatban lévő rendelések monitorozása és dokumentálása - riportok, statisztikák készítése - kapcsolattartás, folyamatos egyeztetés a project vezetőivel - eszkalációs eljárás indítása kritikus problémák esetén - proaktív hibamegoldás, előrejelezhető késések /kiesések megakadályozása - a tudásbázis fejlesztése - együttműködés más csapatokkal - önálló munkavégzés, alkalmanként a szakmai vezető segítségével - a technikai részletek dokumentációja (pl. elérési útvonalak meghatározása, alkatrészek, gerincforrások, szolgáltatási szint) - a rendszerek frissítése a folyamat egészében Qualifications - Aktív, nappali tagozatos hallgatói jogviszony - Legalább heti 20 óra munkavégzés - Középfokú angol nyelvtudás (szakmai jellegű emailek értelmezése és írása) - MS Office ismeretek (főként Outlook és Excel) - Pontos, precíz munkavégzés - Monotonitástűrő képesség - Jó problémamegoldó képesség - Ügyfélorientált gondolkodásmód - Csapatjátékos attitűd Requirements - Német nyelvtudás - Hálózati ismeretek (CCNA) - AI eszközök ismerete Benefits - Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation. Company Description The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Role Description We are entering the next phase of our documentation journey, moving to a modern Docs-as-Code model that creates a single source of truth for the Trustonic Telecoms SaaS Platform. We are looking for a Technical Author who will play a key role within the global Product team, working closely with Product Management and Engineering from the very start of the product lifecycle. Documentation is treated as a core product deliverable — ensuring customers, internal teams, and our partner network always have access to accurate, trusted, and up-to-date information. This is an opportunity to help shape how documentation is created, maintained, and consumed across a fast-moving global platform business. You will help transition legacy content into structured Markdown repositories, close documentation gaps with high-quality technical content, and embed documentation into modern product development workflows. The content you create will support AI-driven querying, internal knowledge systems, and multi-format outputs across both customer-facing and internal environments. Working closely with Product, Engineering, Support, Delivery, and Commercial teams, you will ensure documentation remains scalable, maintainable, and aligned with the evolution of the platform. As the Technical Author , you will: - Documentation ownership & delivery - Own and maintain technical documentation using a Docs-as-Code approach - Migrate existing and legacy documentation into a structured Markdown knowledgebase - Create clear, accurate, and maintainable documentation where gaps exist - Ensure documentation is delivered alongside platform features and releases — not after them - Maintain a single source of truth for documentation as the platform evolves - Collaboration & product integration - Work closely with Product, Engineering, Support, Delivery, and Commercial teams to capture and validate content - Engage early in the product development lifecycle to ensure documentation requirements are embedded from the outset - Support real-world customer, partner, sales, and delivery use cases through practical, accessible documentation - Collaborate directly with engineers and technical stakeholders to simplify complex concepts into usable content - Knowledge management & scalability - Structure documentation to support AI-assisted querying, reuse, and automated outputs - Help improve the visibility, accessibility, and consistency of technical information across the business - Contribute to scalable documentation processes, standards, and workflows - Support the evolution of documentation tooling, repositories, and publishing practices - Commercial & operational support - Use Aha! Ideas to capture, prioritise, and track documentation needs raised by field-based commercial teams - Ensure documentation supports customer onboarding, operational delivery, support processes, and partner enablement - Contribute to improving the overall customer and internal user experience through better knowledge accessibility Qualifications - Experience working as a Technical Author or Technical Writer within a SaaS, platform, or technical environment - Hands-on experience working with Markdown language and modern writing and authoring tools - Experience collaborating directly with engineers, product managers, and technical stakeholders and working effectively within distributed or remote teams - Experience creating structured technical documentation for both internal and external audiences Requirements - Experience documenting telecoms, device management, or security solutions (desirable) - Familiarity with Docs-as-Code tooling, version control systems, or documentation pipelines (desirable) - Experience supporting documentation needs for sales, partner, or field-based commercial teams (desirable) - Understanding of modern technical documentation practices and structured content management - Awareness of documentation workflows within Agile or product-led environments - Understanding of how documentation supports customer success, operational delivery, and product adoption - Awareness of AI-assisted knowledge management and reusable content structures Skills - Excellent written communication and technical writing skills - Ability to simplify complex technical concepts into clear, user-friendly documentation - Strong stakeholder collaboration and relationship management skills - Ability to work independently while contributing effectively within cross-functional teams - Strong attention to detail and commitment to documentation quality and accuracy - Ability to prioritise effectively in a fast-paced, evolving environment Benefits - Competitive compensation - A base salary that reflects your expertise and impact - Bonus scheme to share in our success - Immediate participation in our pension scheme - Private medical insurance for you and your family from day one - Income protection and life insurance for peace of mind - Remote working arrangements to support your lifestyle - An open holiday policy with no upper limit—take the time you need, when you need it - Support for volunteering and causes that matter to you - Opportunities for professional development and career progression - Exposure and interaction with global teams - A commitment to diversity, equity, and inclusion - A collaborative environment where your voice is valued and your wellbeing is prioritised - The chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives

Role Description This Position will provide technical support for the assigned accounts within Zoetis Pork. The desired location for the position will be within IL with territory responsibility extending regionally in the Midwest. The Pork Technical Services Veterinarian is responsible for providing technical expertise for assigned Strategic Pork Producer Accounts, Veterinary Accounts, and prospect accounts. The Pork Technical Services Veterinarian works with the account manager to help develop a strategic account plan designed to maximize Zoetis sales with assigned account(s). The Pork Technical Services Veterinarian is a leader and trusted business partner responsible for developing intimate knowledge of the Customer’s business model. Position Responsibilities - Calling on pork producers, veterinarians, dealers, consultants, and distributor representatives to provide scientific support so Zoetis may achieve a sustainable competitive advantage. - Providing technical training and education to colleagues within the Zoetis pork business unit. - Providing sound technical advice on routine inquiries, acting as a resource to assist other team members with inquiries. - Providing solutions to a broad array of animal health and production issues based upon a sales approach that identifies the customer’s needs. - Applying existing veterinary solutions to meet the needs of individual customers based on their needs and promoting a long-term relationship with Zoetis. - Building and maintaining relationships with key industry leaders including veterinarians, nutritionists, extension, university personnel, pork processors, and other consultants to our customer base. - Collaborating and building strong partnerships with Area Business Manager(s) to develop and execute the Area Operations Plan. - Partnering with field colleagues to develop appropriate strategies that focus efforts on targeted accounts critical to the success of the business unit or area. - Working with field sales colleagues to create, maintain, and execute customer-focused business development plans that clearly identify current and future growth opportunities and allocates expense budget and resources for all high potential customers. - Contributing to team selling efforts by planning call cycles with others to maximize the use of the team’s time and resources and ensuring appropriate account follow-up. - Utilizing excellent presentation skills and appropriate tools (e.g. PowerPoint) to conduct educational training on products, programs, and services to both internal and external audiences. - Advising and assisting Learning and Development on the technical content of training programs, as required. - Providing specialty support to other Areas or businesses as directed by management. - Participating, as required, on special projects and tactical implementation that aligns with key stakeholders to effectively position products and the portfolio. - Providing accurate and timely documentation of activities and customer interactions to specified management levels. - Manage STOMP diagnostic budget and timely reporting of diagnostic outcomes to stakeholders. Qualifications - Doctor of Veterinary Medicine degree or equivalent - Two (2) years post-doctoral experience in clinical practice, academia, research, or industry - Strong analytical thinking, problem-solving skills, and attention to detail - Current in assigned areas of veterinary medicine and pork production management - Strong oral, written, and interpersonal communication skills - Proficient computer skills (MS Office and the ability to learn Zoetis’s internal systems) Requirements - Two (2) years or more private practice experience for the Technical Services Veterinarian role. - Proven record of accomplishments, demonstrating successful veterinary practice management, strategy execution experience, and leadership - Ability to exercise good judgment; make thoughtful and fair decisions based on relevant information - Research experience, published scientific papers - Ability to think and act strategically - Extensive knowledge of Zoetis pork products and the animal health industry or ability to learn quickly - Ability to interact with and influence senior management, peers, and other functions - Multilingual, particularly Spanish and English Benefits - Healthcare and insurance benefits beginning on day one - 401K plan with a match and profit-sharing contribution from Zoetis - 4 weeks of vacation - Short-term incentive compensation - Long-term incentives