Role Description Five Rivers Analytics is seeking a detail‑oriented and highly organized Technical Writer to support the Logistics Analysis Data System (LADS) program at NIWC Atlantic. The ideal candidate will create, edit, and maintain technical documentation that clearly communicates complex information to both technical and non‑technical audiences. This role plays a critical part in ensuring accuracy, consistency, and compliance across all LADS program documentation, reports, and communications. Responsibilities: - Develop, write, and maintain technical documentation including system user guides, standard operating procedures, configuration documentation, release notes, training materials, and program artifacts. - Translate complex technical information from engineers, developers, analysts, and cybersecurity personnel into clear, concise, and user‑friendly content. - Support documentation updates for system enhancements, data workflows, and capabilities tied to the LADS modernization roadmap. - Ensure compliance with NIWC Atlantic standards, style guides, security requirements, and documentation processes. - Collaborate closely with cross‑functional teams including software development, data engineering, testing, program management, and government stakeholders. - Edit and proofread documents for structure, clarity, grammar, and consistency. - Assist in preparing briefing materials, reports, and technical presentations for internal and external audiences. - Maintain version control across all documentation and support configuration management practices. - Contribute to process improvement by recommending documentation standards, formats, and templates. Qualifications - Bachelor’s degree in English, Technical Writing, Communications, Information Systems, or related field; or equivalent experience. - Ability to obtain and maintain Secret Clearance. - 3+ years of experience as a Technical Writer supporting IT, analytics, or software development programs. - Strong ability to synthesize technical content from diverse subject matter experts. - Experience supporting DoD, Navy, or government programs. - Excellent writing, editing, and document organization skills. - Proficiency with documentation tools such as Microsoft Office, Confluence, SharePoint, or similar environments. - U.S. Citizenship. Requirements - Familiarity with NIWC Atlantic processes, Navy logistics systems, or the LADS environment. - Experience documenting data systems, data workflows, software architectures, or cloud-based solutions. - Understanding of Agile/Scrum environments and documentation in iterative development cycles. - Active DoD security clearance (Secret or higher). - Experience with graphics tools for diagrams or visual aids (Visio, Draw.io, etc.). Benefits - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. - Paid Time Off (PTO) is offered to regular full-time and part-time employees. Company Description Five Rivers Analytics (FRA), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. - At FRA, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. - For our shareholders, FRA provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. - For our government customers, FRA delivers streamlined operations in support of an increasingly fast-paced, complex, and dynamic digital environment. - As a FRA employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. - You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

• Working closely with product managers and engineers to plan user-assistance projects, anticipate documentation needs, solve problems • Driving documentation projects through the complete development cycle, with the help and guidance • Taking care of scope deliverables, set schedules, talk to subject matter experts, write, edit, and produce • Learning and mastering new documentation tools, methods, and delivery mechanisms as the work requires • Creating and maintaining all types of technical documentation and application content aimed at Akamai customers • Creating UI text and in-app guidance to help customers navigate through Akamai products and • Understanding user goals and working with cross-functional teams to scope the user assistance deliverables

Role Description Csapatunkba keresünk részletorientált és analitikus műszaki szolgáltatásnyújtó munkatársat. Ebben a szerepkörben a műszaki szolgáltatások hatékony lebonyolításáért leszel felelős ügyfeleink számára, biztosítva a zökkenőmentes működést és az ügyfelek elégedettségét. - beérkező rendelések rögzítése és minőségellenőrzése - jóváhagyott rendelések továbbítása a megfelelő csoportok számára - folyamatban lévő rendelések monitorozása és dokumentálása - riportok, statisztikák készítése - kapcsolattartás, folyamatos egyeztetés a project vezetőivel - eszkalációs eljárás indítása kritikus problémák esetén - proaktív hibamegoldás, előrejelezhető késések /kiesések megakadályozása - a tudásbázis fejlesztése - együttműködés más csapatokkal - önálló munkavégzés, alkalmanként a szakmai vezető segítségével - a technikai részletek dokumentációja (pl. elérési útvonalak meghatározása, alkatrészek, gerincforrások, szolgáltatási szint) - a rendszerek frissítése a folyamat egészében Qualifications - Aktív, nappali tagozatos hallgatói jogviszony - Legalább heti 20 óra munkavégzés - Középfokú angol nyelvtudás (szakmai jellegű emailek értelmezése és írása) - MS Office ismeretek (főként Outlook és Excel) - Pontos, precíz munkavégzés - Monotonitástűrő képesség - Jó problémamegoldó képesség - Ügyfélorientált gondolkodásmód - Csapatjátékos attitűd Requirements - Német nyelvtudás - Hálózati ismeretek (CCNA) - AI eszközök ismerete Benefits - Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation. Company Description The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Role Description We are entering the next phase of our documentation journey, moving to a modern Docs-as-Code model that creates a single source of truth for the Trustonic Telecoms SaaS Platform. We are looking for a Technical Author who will play a key role within the global Product team, working closely with Product Management and Engineering from the very start of the product lifecycle. Documentation is treated as a core product deliverable — ensuring customers, internal teams, and our partner network always have access to accurate, trusted, and up-to-date information. This is an opportunity to help shape how documentation is created, maintained, and consumed across a fast-moving global platform business. You will help transition legacy content into structured Markdown repositories, close documentation gaps with high-quality technical content, and embed documentation into modern product development workflows. The content you create will support AI-driven querying, internal knowledge systems, and multi-format outputs across both customer-facing and internal environments. Working closely with Product, Engineering, Support, Delivery, and Commercial teams, you will ensure documentation remains scalable, maintainable, and aligned with the evolution of the platform. As the Technical Author , you will: - Documentation ownership & delivery - Own and maintain technical documentation using a Docs-as-Code approach - Migrate existing and legacy documentation into a structured Markdown knowledgebase - Create clear, accurate, and maintainable documentation where gaps exist - Ensure documentation is delivered alongside platform features and releases — not after them - Maintain a single source of truth for documentation as the platform evolves - Collaboration & product integration - Work closely with Product, Engineering, Support, Delivery, and Commercial teams to capture and validate content - Engage early in the product development lifecycle to ensure documentation requirements are embedded from the outset - Support real-world customer, partner, sales, and delivery use cases through practical, accessible documentation - Collaborate directly with engineers and technical stakeholders to simplify complex concepts into usable content - Knowledge management & scalability - Structure documentation to support AI-assisted querying, reuse, and automated outputs - Help improve the visibility, accessibility, and consistency of technical information across the business - Contribute to scalable documentation processes, standards, and workflows - Support the evolution of documentation tooling, repositories, and publishing practices - Commercial & operational support - Use Aha! Ideas to capture, prioritise, and track documentation needs raised by field-based commercial teams - Ensure documentation supports customer onboarding, operational delivery, support processes, and partner enablement - Contribute to improving the overall customer and internal user experience through better knowledge accessibility Qualifications - Experience working as a Technical Author or Technical Writer within a SaaS, platform, or technical environment - Hands-on experience working with Markdown language and modern writing and authoring tools - Experience collaborating directly with engineers, product managers, and technical stakeholders and working effectively within distributed or remote teams - Experience creating structured technical documentation for both internal and external audiences Requirements - Experience documenting telecoms, device management, or security solutions (desirable) - Familiarity with Docs-as-Code tooling, version control systems, or documentation pipelines (desirable) - Experience supporting documentation needs for sales, partner, or field-based commercial teams (desirable) - Understanding of modern technical documentation practices and structured content management - Awareness of documentation workflows within Agile or product-led environments - Understanding of how documentation supports customer success, operational delivery, and product adoption - Awareness of AI-assisted knowledge management and reusable content structures Skills - Excellent written communication and technical writing skills - Ability to simplify complex technical concepts into clear, user-friendly documentation - Strong stakeholder collaboration and relationship management skills - Ability to work independently while contributing effectively within cross-functional teams - Strong attention to detail and commitment to documentation quality and accuracy - Ability to prioritise effectively in a fast-paced, evolving environment Benefits - Competitive compensation - A base salary that reflects your expertise and impact - Bonus scheme to share in our success - Immediate participation in our pension scheme - Private medical insurance for you and your family from day one - Income protection and life insurance for peace of mind - Remote working arrangements to support your lifestyle - An open holiday policy with no upper limit—take the time you need, when you need it - Support for volunteering and causes that matter to you - Opportunities for professional development and career progression - Exposure and interaction with global teams - A commitment to diversity, equity, and inclusion - A collaborative environment where your voice is valued and your wellbeing is prioritised - The chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives