• Collaborate with cross-functional teams to understand business objectives and goals related to current OKRs, with a focus on resolution time, operational efficiency, and customer perception. • Partner with team leaders globally by providing analytical insights through accessible business-oriented data sets and visual data dashboards. • Strategic analysis aiming at performance optimization (efficiency and quality of the CX operation). • Think outside the box to consolidate, structure, and analyze data (qualitative and quantitative) related to customer service to identify opportunities and valuable insights to business that help achieve company OKRs. • Communicate with business stakeholders and propose and implement action plans to achieve the area’s targets. • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

• Independently — and with our team — investigate complex business problems using a combination of structured and unstructured datasets and analytical tools • Identify, collect, scrape, store, pre-process, manipulate, merge, model, and analyze large datasets from multiple internal and external sources • Develop scalable analytical workflows and automate processes that improve the efficiency, repeatability, and speed of insight delivery • Use Python and modern AI-assisted workflows to rapidly prototype analyses • Identify meaningful trends, anomalies, and strategic opportunities across healthcare and marketing datasets • Translate complex analyses into clear, story-driven insights and data visualizations tailored to all partners • Collaborate with strategists, creative, account, engagement managers, other analysts, and leadership teams • Operate with ownership, curiosity, and accountability

• Measure the impact of BI and Analytics deliveries, including financial gains, operational efficiency and cost reductions; • Define and monitor KPIs related to implemented initiatives, ensuring continuous visibility of performance; • Estimate and model financial return (ROI) of data projects and initiatives; • Identify operational gains (e.g., productivity improvements, reduction of effort/FTEs) resulting from implemented solutions; • Challenge and support prioritization of requests based on the impact generated for the business; • Conduct exploratory analyses to identify opportunities and generate hypotheses for improvement; • Develop ad hoc analyses to support decision-making; • Document methodologies, calculation assumptions and analyses performed, ensuring traceability and consistency; • Work collaboratively with Data, BI and business teams to ensure alignment on metrics, hypotheses and results.

Role Description The Data Operations Analyst will join the Technology function, solving complex data problems for the Revecore Data Platform. The ideal candidate will contribute to platform and automation improvements while working closely with Data Engineering to support data ingestion, pipelines, and data operations. - Support production data operations, including troubleshooting data issues, pipeline failures, and file delivery incidents. - Drive the design and implementation of end-to-end data quality frameworks to ensure accuracy, completeness, and reliability across data pipelines. - Build and maintain automated data validation and monitoring processes to proactively detect and resolve data issues. - Analyze data to identify trends, anomalies, and root causes, and drive improvements to systems and processes. - Design and optimize complex SQL queries, stored procedures, and views to support data analysis and operational workflows. - Oversee data reconciliation across systems, ensuring high data fidelity and alignment. - Support and troubleshoot data pipeline orchestration, including components built in C# and other backend technologies. - Assist in maintaining and enhancing applications used for data movement, transformation, and delivery. - Contribute to modernization efforts by helping transition legacy data workflows and file transfers. - Support deployment and release processes, including CI/CD pipelines and environment consistency. - Build and enhance monitoring and alerting frameworks to provide visibility into pipeline health, data quality, and operational performance. - Partner with stakeholders to prioritize and resolve high-impact data issues in a timely manner. - Collaborate with Data Engineering to support data ingestion, file processing, and pipeline operations. - Partner with Data Engineering teams to improve reliability, scalability, and performance of data workflows. Qualifications - Experience working with file-based data integrations (e.g., SFTP, flat files, EDI) and troubleshooting file delivery issues. - Strong experience with SQL (T-SQL) and Snowflake for querying, performance tuning, and troubleshooting is required. - Experience with Python for scripting, automation, and data workflows. - Strong proficiency in C#, with experience supporting or enhancing data-related applications used for orchestration, transformation, and file processing. - Experience with .NET Framework and/or .NET Core. - Ability to troubleshoot and support legacy systems while contributing to modernization efforts. - Familiarity with CI/CD pipelines (e.g., Azure DevOps) and deployment best practices. - Understanding software development lifecycle (SDLC), version control, and release processes. - Experience working with healthcare data and HIPAA compliance requirements. - Strong problem-solving skills with the ability to diagnose complex data and system issues. - Ability to collaborate across technical and business teams. - Experience mentoring team members and promoting data quality best practices. Requirements - A quiet, distraction-free environment to work from in your home. - A secure internet connection is required. - Home internet with speeds >20 Mbps for downloads and >10 Mbps for uploads. - The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive. Benefits - We offer paid training and incentive plans. - Our medical, dental, vision, and life insurance benefits are available from the first day of employment. - We enjoy excellent work/life balance. - Our Employee Resource Groups build community and foster a culture of belonging and inclusion. - We match 401(k) contributions. - We offer career growth opportunities. - We celebrate 12 paid holidays and generous paid time off. Company Description For over 25 years, Revecore has been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We're powered by people, driven by technology, and dedicated to our clients and employees. If you're looking for a collaborative and diverse culture with a great work/life balance, look no further.