• Conduct comprehensive examinations of major workforce practices and trends, offering actionable strategies for enhancement. • Lead in-depth discussions with key stakeholders to fine-tune workforce strategies. • Develop sophisticated workforce models, anticipating future business needs and challenges. • Create and deliver engaging, data-driven presentations for top-tier management and external partners. • Oversee the mapping of workforce capacity to ensure alignment with operational demands. • Guide and train junior analysts, fostering a culture of continuous learning and growth.

Role Description We currently have an opportunity for a Senior Underwriter to join our Trade Credit team based remotely nationwide. Under technical direction and within underwriting authority, reviews complex risks to determine acceptance of an application. The Senior Underwriter determines selection or rejection of new and/or renewal business using underwriting rules and guidelines, manual rating rules, and insurance laws and regulations. Analyzes quality and quantity of risks written and prepares reports accordingly. Monitors and evaluates results of assigned producers and assigned territory. Recommends and implements action plans for improvement of underwriting results for assigned producers and assigned territory. May act as a coach/mentor to newer or less-experienced underwriters and assistants. Some of the Senior Underwriter responsibilities include but are not limited to: - Manages a profitable book of business by evaluating results and conducting portfolio reviews for assigned territory and individual producers. - Develops integrated pictures of factors that affect profitability, growth, retention and recommends, implements, and monitors necessary action plans. - Has underwriting responsibility for a book of new and renewal business. - Examines, identifies, and evaluates exposures by analyzing documentation from various sources, such as the insurance application, internet searches, inspection reports, credit reports, etc. - Makes underwriting decisions to accept, decline, or modify risks within assigned underwriting authority level in partnership with underwriting team. - Executes underwriting strategy as determined by management, including portfolio management and self-audits. - Implements underwriting decisions in compliance with state laws and company guidelines. - Develops superior working relationships with producers to successfully promote achievement of mutual operating goals (growth, retention, and profitability) and to supply the appropriate products and services. - Determines and executes strategy for account management and agency planning. - Works closely with other departments, including claims, actuary and risk control staff in an effort to better service producers and accounts. - Gathers and analyzes competitor and producer information including producers’ retention, profitability and potential, in support of pricing and appetite. - Works with other underwriting staff to determine and make recommendations for marketing, pricing, products and systems. - Collaborates with team members to manage work inventories and all production activities to provide accurate and timely service in accordance with business unit standards. - Processes underwriting decisions. Documents files and reports via automated desktop systems and tools. - Regularly travels to key producers/accounts and remains a visible presence in the marketplace. - Monitors agency action plans and participates in account management, agency planning and marketing meetings to best position the business for the future. - May participate in industry events and/or committees. - Provides training and mentoring to less experienced underwriters and/or underwriting assistants. - Stays abreast of industry, territory and insurance trends. Qualifications - Bachelor's degree - Minimum of 3-5 years of Trade Credit Experience - CPCU, AINS preferred Requirements - The typical base salary range for this position is: $96,000 - $136,000, based on various factors. - For candidates located in San Francisco, CA; Washington DC; Massachusetts based offices and the New York City metro area, the base salary range is $121,000 - $142,000. Benefits - Comprehensive medical, dental and vision insurance with no waiting period - Competitive paid time off programs - 401(k) savings and annual contributions of up to 12% of annual salary - Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits Company Description At Intact Insurance Specialty Solutions, we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.

• Independently — and with our team — investigate complex business problems using a combination of structured and unstructured datasets and analytical tools • Identify, collect, scrape, store, pre-process, manipulate, merge, model, and analyze large datasets from multiple internal and external sources • Develop scalable analytical workflows and automate processes that improve the efficiency, repeatability, and speed of insight delivery • Use Python and modern AI-assisted workflows to rapidly prototype analyses • Identify meaningful trends, anomalies, and strategic opportunities across healthcare and marketing datasets • Translate complex analyses into clear, story-driven insights and data visualizations tailored to all partners • Collaborate with strategists, creative, account, engagement managers, other analysts, and leadership teams • Operate with ownership, curiosity, and accountability

Role Description Makpar has an exciting opportunity for a Service Desk Analyst to join our growing team. This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and fax. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role. The ideal candidate must reside within an hour’s commute of Washington, D.C. Key Responsibilities - Handling incoming phone requests from customers - Handling incoming electronic requests (Chat, Email, and Fax) from customers - Creating, tracking, and resolving Human Resources (HR) application incidents and service requests - Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs) - Researching customer requests to ensure accurate information and resolutions are provided - Escalating customer requests that cannot be handled at the Service Center to the appropriate support team - Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation - Creating, updating, and retiring service center knowledge documentation - Attend and participate in team meetings to surface and discuss process improvements and service offering changes Qualifications - High school diploma or equivalent required; Bachelor's degree preferred - Must reside within an hour’s commute of Washington, D.C or Denver, CO - Minimum of 2 years in customer service; experience in a service desk or call center environment preferred - HDI Analyst Certification (e.g., CSA, SCA, DST) required within 90 business days of hire - Strong critical thinking abilities - Excellent active listening and communication skills - Experience with ticketing applications (Jira, ServiceNow, or other customer service tracking systems) - Familiarity with BMC Remedy Service Management preferred - Experience providing technical support for any Human Resource based IT applications preferred - This role requires a clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minimum of 3 years to obtain Benefits - 401(k) - Dental insurance - Health insurance - Paid time off - Vision insurance