Signature Aviation

• Develop and drive proactive internal communications strategies and tactics that support operational priorities, leadership visibility and team member engagement, including ownership of the Operations’ editorial calendar, channel strategy, leadership cadence, intranet/digital workplace content, live forums, video and manager toolkits. • Serve as a trusted communications advisor to the COO and Operations Leadership Team, providing counsel, executive messaging, and content development across speeches, talking points, newsletters, videos, presentations, leadership forums and other communications. • In partnership with the Director of Corporate & Digital Communications, lead Operations’ editorial planning and communications frameworks that keep frontline and operational teams informed, aligned and engaged. • Translate complex operational, technical and business topics into clear, engaging communications, by collaborating across functions to ensure consistent messaging and business alignment. • Prepare and execute internal communications for operational issues, sensitive matters and issues management, partnering with Corporate Affairs, Legal, People/HR, Safety and Security, and Operations leaders to ensure timely, accurate and values-aligned messaging. • Create field leader and manager communication toolkits, talking points, cascades and Q&A materials that help base and operational leaders communicate consistently with their teams. • Produce communications for dispersed, frontline and deskless teams, using digital-first, manager-led and operational channels to ensure critical messages reach team members. • Develop and execute change communications plans for operational priorities, process changes, transformation initiatives, organizational updates and other moments that require clear team member understanding and adoption. • In partnership with the Corporate Affairs Leadership Team, work on measurement and insights to evaluate communication effectiveness, reach, engagement and team member understanding, and use findings to improve future communications. • Leverage AI tools, video editing and creative technologies to enhance communications, storytelling and content creation. • Contribute to continuous improvement of communications processes, tools and channels.

• Lead enterprise operational integrations, implementations, and strategic initiatives sponsored through Operations Services. • Develop and maintain standardized implementation playbooks, governance models, and execution frameworks to support acquisitions, operational transformations, system deployments, hospitality initiatives, and process rollouts. • Partner with cross-functional stakeholders to develop implementation strategies, project plans, timelines, milestones, communication plans, and operational readiness activities. • Drive implementation governance to ensure alignment across operational, commercial, financial, safety, guest experience, and technology priorities. • Lead operational readiness and hypercare activities to support field teams during implementation, stabilization, and transition periods. • Develop and execute change management and communication strategies that promote adoption, accountability, and long-term operational sustainability. • Monitor initiative performance through KPIs, milestone tracking, operational metrics, adoption measures, and post-implementation assessments. • Identify implementation risks, operational gaps, and execution challenges while driving timely resolution and escalation where appropriate. • Lead continuous improvement efforts by incorporating lessons learned and operational feedback into future deployment strategies and execution standards. • Provide executive leadership with regular updates regarding initiative progress, operational impacts, implementation risks, and overall execution performance.

**Essential Duties and Responsibilities: ** *(Other duties may be assigned) * - **Advanced Trend Analysis:** Conduct comprehensive examinations of major workforce practices and trends, offering actionable strategies for enhancement. - **Stakeholder Collaboration:** Lead in-depth discussions with key stakeholders to fine-tune workforce strategies. - **Workforce Modeling:** Develop sophisticated workforce models, anticipating future business needs and challenges. - **Presentation Mastery:** Create and deliver engaging, data-driven presentations for top-tier management and external partners. - **Capacity Planning:** Oversee the mapping of workforce capacity to ensure alignment with operational demands. - **Mentorship:** Guide and train junior analysts, fostering a culture of continuous learning and growth.

• Accurately process fuel orders into the Fuel Management System (FMS) and/or AS/400 (accounting system). • Coordinate the collection, collation, and entry of fuel tickets and related documentation. • Record daily ending inventories and generate daily fuel close reports within FMS. • Reconcile fuel transactions, identify and resolve variances, and ensure adherence to internal financial controls. • Support the completion of required financial reports, audits, and reconciliations for the FBO. • Maintain documentation and compliance in accordance with company financial policies and procedures. • Provide administrative support to local leadership as needed, including handling correspondence, scheduling, and report preparation. • Participate in process improvement and compliance initiatives to enhance accuracy, timeliness, and efficiency across FBO finance activities. • Perform other duties of a similar level and scope as required by local leadership or business needs.

• Lead and support onboarding efforts for operator accounts and customers into the Signature Vision digital portal. • Develop onboarding frameworks, materials, and training approaches to drive adoption and self-service behaviors. • Partner with Global Sales, BRAVO helpdesk, and Operations teams to ensure a consistent and effective onboarding experience. • Monitor onboarding success metrics (activation, usage, engagement) and identify gaps in adoption. • Design and manage ongoing Voice of Customer programs to gather feedback across digital touchpoints. • Collect insights through surveys, interviews, direct feedback, usage data, and stakeholder inputs. • Partner with Sales, Operations, and Customer Support teams to capture real-time customer sentiment and feedback. • Establish consistent reporting mechanisms to share VoC insights with internal stakeholders. • Aggregate customer feedback and behavioral data to identify recurring pain points and friction within the digital experience. • Translate insights into clear, prioritized recommendations for platform enhancements and improvements. • Partner with IT, UX, and Product teams to define requirements and support delivery of enhancements. • Track and measure the impact of implemented improvements on customer satisfaction and platform adoption. • Act as a central point of coordination between Digital, Marketing, IT, Commercial, and Operations teams for customer experience improvements. • Communicate insights, priorities, and updates clearly to stakeholders, ensuring alignment on digital experience initiatives. • Support change management efforts related to new features, enhancements, and onboarding processes. • Utilize dashboards and analytics to monitor user behavior, engagement, and adoption trends within Signature Vision. • Provide regular performance summaries and actionable insights to inform business decisions. • Identify opportunities to improve processes, workflows, and overall efficiency of digital experience initiatives.

• Assist in the study of workforce trends, specifically in areas like sick leave, training, and overtime. • Participate in stakeholder discussions, collecting essential data and insights. • Support the creation of basic workforce models based on current business requirements, focused on outage planning and execution, such as Sick and Vacation liability. • Help senior staff prepare and refine presentations for various stakeholders with in-depth analytical options for the objectives of the business. • Gather and develop relevant data for capacity planning, operations analysis, workforce-related requirements, and market information to create necessary technical support for workforce optimization initiatives.

• Drive enterprise-wide operational improvement initiatives by analyzing workflows, leveraging data and performance metrics, and leading structured problem-solving efforts across functions. • Ensure improvement initiatives are scalable, sustainable, and aligned with broader digital and AI-enabled transformation efforts. • Establish measurement frameworks, develop executive-level insights, and influence leaders to embed continuous improvement practices into day-to-day operations.

• Collect, integrate, and validate data from multiple operational and safety systems to ensure accuracy and reliability • Analyze safety and operational data to identify trends, performance gaps, and opportunities for improvement • Develop dashboards and reports that track key performance indicators (KPIs) related to safety, ramp operations, and operational performance • Partner with operational and safety leaders to translate data insights into actionable improvement initiatives • Support development of predictive models and analytics that help anticipate operational risks and safety incidents • Collaborate with IT and data teams to enhance data infrastructure and improve access to operational datasets • Develop analytical frameworks that support operational forecasting, performance monitoring, and decision support • Provide clear insights and recommendations to leadership based on data analysis and performance trends • Work cross-functionally with Safety, Operations, IT, and Compliance teams to align analytics initiatives with operational priorities

• Translate business challenges into analytical approaches and technical solutions • Develop statistical and machine learning models supporting initiatives such as demand forecasting, staffing optimization, and operational planning • Build time series models and predictive analytics solutions to support operational and commercial decision-making • Prepare, clean, and transform raw data into structured datasets suitable for statistical modeling and analysis • Identify and incorporate new data sources and variables to improve model performance and predictive accuracy • Translate model outputs into operational insights and measurable business KPIs • Develop visualizations and reporting tools that communicate model results and insights to business stakeholders • Integrate analytical outputs into operational workflows and decision-making processes • Partner with cross-functional teams across operations, technology, and analytics to prioritize and execute data initiatives • Build relationships with internal and external data and technology partners to enhance analytics capabilities

• Oversight and management of the five phases of Construction & Infrastructure projects: initiation phase, design phase, bid phase, construction phase, and closeout phase. • Execute project estimating, request for proposals (RFP), analysis of bids, and project execution. • Establish project budgets and control project costs • Manage the full life cycle of the project according to strict milestone deadlines. • Completes financial analysis of the request for proposals and provides recommendations to internal stakeholders • Support negotiation and administration of all contracts and agreements supporting properties and facilities, including developing bid documents, identifying potential bidders, and awards • Ability to review construction cost line items with recommendations on cost control and approach to project • Coordinates with internal stakeholders on program development of capital projects • Leads and directs project team members to ensure compliance with set standards, procedures, and guidelines. • Consistently provides management and oversight on project development, design, and activities. Activities include coordinating routine status meetings with all parties involved in the project, such as the architects, consultants, contractors, sub-contractors, and internal stakeholders. Status meetings will be a combination of virtual and in-person. • Conduct frequent and detailed site visits to gain insight into work progress, increase team efficiency and productivity, and mitigate potential mistakes/delays. • Communicate effectively with the vendors, consultants, and contractors responsible for completing various phases of the project. Key communications include ongoing review, confirmation, and internal coordination of development/design/construction drawings/specifications, other regulatory paperwork, and licensing requirements. • Ensures projects are completed within the designated schedule and approved budget. This is performed through budget management, expense tracking, and risk management. • Leads and manages all parties involved in the project, such as the architects, consultants, contractors, and sub-contractors • Responsible for managing all required closeout documents for the project in a secure database for access and download by all authorized users and providing local management with a copy for their records • Invoicing and billing management through coordinating payments and cash flow for respective construction projects • Assembles monthly capital project performance reports