Signature Aviation

• Own and execute the end-to-end recruitment strategy for General Manager and other field leadership roles across designated regions. • Partner with senior Field Leadership and HR Business Partners to proactively plan hiring needs and build leadership pipelines. • Develop targeted sourcing strategies to identify leaders with strong operational, P&L, and service-driven backgrounds. • Lead all aspects of the hiring process including intake, sourcing, screening, interviewing, offer negotiation, and closing. • Deliver a high-touch, white-glove candidate experience aligned with Signature Aviation’s brand. • Assess candidates for leadership capability, operational excellence, financial acumen, and cultural alignment. • Act as a trusted advisor to business leaders on talent strategy, labor market insights, and competitive intelligence. • Drive alignment on candidate profiles, hiring timelines, and selection criteria. • Influence and challenge stakeholders to ensure best-in-class hiring decisions. • Build and maintain robust pipelines of ready-now and future GM talent through proactive sourcing and networking. • Leverage market mapping, industry research, and competitor insights to identify top talent. • Engage passive candidates and build long-term relationships for critical leadership roles. • Track and report on recruiting metrics (time to fill, quality of hire, pipeline health, candidate experience). • Use data to continuously optimize recruiting strategies and hiring outcomes. • Ensure compliance with company policies and applicable regulatory requirements. • Represent Signature Aviation in external talent markets, including industry events, networking forums, and digital channels. • Promote the company’s value proposition as an employer of choice in aviation and service leadership.

• Lead and develop a high-performing Workforce Optimization team, including performance management, coaching, and succession planning. • Define and execute enterprise workforce strategies, including labor planning, forecasting, and capacity optimization across multiple locations. • Oversee and evolve workforce modeling methodologies, ensuring accuracy, scalability, and alignment to business needs. • Drive data-driven decision making by synthesizing trends, performance metrics, and financial data into actionable insights for executive leadership. • Partner cross-functionally with Operations, Finance, Revenue Management, and Continuous Improvement to align workforce strategies with enterprise priorities. • Establish and monitor labor performance frameworks, including productivity, cost management, and workforce KPIs. • Lead workforce planning support across multiple FBO locations, including hiring strategies, scheduling optimization, and labor cost management. • Identify and remove operational barriers while driving innovation, automation, and continuous improvement within workforce processes. • Deliver executive-level presentations and strategic recommendations, clearly communicating workforce insights and business implications. • Influence senior stakeholders and lead complex organizational change initiatives related to workforce optimization and labor strategy.

• Cultivates and disseminates knowledge of application development best practices. • Develops and executes test plans to check infrastructure and systems technical performance. • Provides system development expertise and assists Systems Analysts, Software Engineers, Business Analysts, and other software development teams. • Model business and system processes based on findings through use case scenarios, workflow diagrams, and data models. • Supports systems development efforts, researches and recommends technologies to increase cost-effectiveness and systems flexibility. • Creates standards, documents processes, communicates with leaders, and adheres to policies for standard systems and software development methodologies and tools. • Provides technical expertise to support analysts and designers in developing and initiating new software programs and applications. • Oversees the quality assurance of program logic, data processing, and error resolution. • Develops an awareness of programming and design alternatives. • Takes an active role in cross-departmental projects when needed. • Consistently writes, translates, and codes software programs and applications according to specifications. • Completes code reviews for team deliverables. • Runs and monitors performance tests on new and existing software to correct mistakes, isolate areas for improvement, and debug. • Writes and/or deletes programming scripts to enhance functionality and/or appearance of the company website and web applications as necessary. • Researches, documents, and implements program requirements and specifications. • Liaises with network administrators, systems analysts, programmers, and other software engineers to resolve defects in products or company systems. • Recommends, schedules, and performs software improvements and upgrades for optimal performance of company workstations. • Determines, develops, and maintains user manuals and guidelines. • Researches and resolves application production problems. • Delivers training and provides knowledge transfer to end-user clients. • Provide strategic inputs in identifying technology options for delivering on Product Vision. • Provides technical expertise to support analysts and designers in developing and initiating new software programs and applications. • Work with the business independently at times to collaborate and design solutions. • Interacts regularly with managers, clients, vendors, and agencies to field queries and questions. • Liaises with software and hardware vendors for prompt rectification of any problems or emergencies. • Troubleshoot and debug complex software issues, providing timely resolutions and bug fixes. • Stay updated with industry trends, new technologies, and advancements. • Effectively interacts with business and functional teams to gather/develop functional and technical requirements and translate the requirements into robust analytics and reporting solutions. • Collaborates with others on the project to brainstorm about the best way to tackle a complex technological infrastructure, security, or development problem. • Mentor and guide junior engineers, providing technical expertise and sharing best practices. • Oversees program logic, data processing, and error resolution quality assurance. • Research emerging application development software products, languages, and standards supporting company procurement and development efforts. • Administers diagnostic analysis of test results and delivers solutions to critical areas. • Coordinate production support for critical incidents in assigned applications.

• Leads a team of HR Business Partners to ensure HR strategies are consistently implemented across the network. • Own the People Team relationship with our operations leaders (RVP, AD, GM); articulating HR’s value through measurable business outcomes (e.g., retention, internal fill rate, time-to-fill, succession plan readiness, talent and performance, etc.). • Convert company and regional business priorities into a 12–24 month people plan with clear KPIs, milestones, and ROI. • Coach senior leaders to elevate enterprise leadership behaviors; build managers’ capability to lead change, give/receive feedback, and manage performance. • Establishes direction and priorities for the regional HR team and direct reports, while identifying capabilities and competencies to develop top HR talent in their region. • Partners with other HRBP leaders (e.g., EMEA, LACAR, FSC) to ensure an enterprise mindset as we support the company’s global people strategy. • Leverage cross-COE solutions (Comp/Benefits, TA, Talent Management, Learning, Leadership Development, Communications) to solve complex challenges, and proactively engage with COEs when process or work product refinement is needed. • Champion and take accountability for the full talent lifecycle, from talent attraction, selection, onboarding, performance enablement, development, movement. • Drive rigorous talent reviews and succession planning; increase bench strength in ‘ready-enough’ and ‘ready in 12 months’. • Partner with workforce optimizations (WFO) to help model scenarios (cost vs efficiency trade-offs) while keeping safety and guest experience at the forefront. • Diagnose org effectiveness (spans/layers, role clarity, decision rights, skills) and lead redesigns that improve speed, quality, and accountability. • Plan and lead regional components of transformations (e.g., systems, operating model, M&A integration); define impacts, readiness, and adoption metrics. • Use data to proactively spot risks/opportunities (attrition, vacancy rate, safety, employee relations). • Meet and exceed new HRBP KPIs and review monthly with operations leaders, adjusting actions to increase performance. • Partner with TA to forecast needs and accelerate time-to-fill for critical roles. • Serve as escalation point for complex union and/or employee relations matters to the Director, Labor and Employee relations. • Manage an HR budget in accordance with company spend/savings objectives and ensure fiscal responsibility within their team

• Conduct comprehensive examinations of major workforce practices and trends, offering actionable strategies for enhancement. • Lead in-depth discussions with key stakeholders to fine-tune workforce strategies. • Develop sophisticated workforce models, anticipating future business needs and challenges. • Create and deliver engaging, data-driven presentations for top-tier management and external partners. • Oversee the mapping of workforce capacity to ensure alignment with operational demands. • Guide and train junior analysts, fostering a culture of continuous learning and growth.

• Build enterprise-grade API and integration solutions using Azure services (Azure Functions, Logic Apps, API Management, Service Bus, Event Grid). • Design, implement, and maintain RESTful APIs using C# (.NET/.NET Core), JSON, and API-first principles. • Utilize Azure Application Insights, Key Vault, and Storage Accounts to deliver secure, efficient integrations. • Develop and maintain CI/CD pipelines to enable automated deployments and faster delivery in a DevOps environment. • Work closely with architects, developers, and product teams to translate requirements into integration solutions. • Maintain integration observability and proactively resolve performance or reliability issues. • Contribute to modernization efforts by refactoring legacy integrations into API-first and event-driven architectures. • Support innovation initiatives, including deploying AI-powered decision support, task automation, and predictive operational insights at the base.

• Develop and drive proactive internal communications strategies and tactics that support operational priorities, leadership visibility and team member engagement, including ownership of the Operations’ editorial calendar, channel strategy, leadership cadence, intranet/digital workplace content, live forums, video and manager toolkits. • Serve as a trusted communications advisor to the COO and Operations Leadership Team, providing counsel, executive messaging, and content development across speeches, talking points, newsletters, videos, presentations, leadership forums and other communications. • In partnership with the Director of Corporate & Digital Communications, lead Operations’ editorial planning and communications frameworks that keep frontline and operational teams informed, aligned and engaged. • Translate complex operational, technical and business topics into clear, engaging communications, by collaborating across functions to ensure consistent messaging and business alignment. • Prepare and execute internal communications for operational issues, sensitive matters and issues management, partnering with Corporate Affairs, Legal, People/HR, Safety and Security, and Operations leaders to ensure timely, accurate and values-aligned messaging. • Create field leader and manager communication toolkits, talking points, cascades and Q&A materials that help base and operational leaders communicate consistently with their teams. • Produce communications for dispersed, frontline and deskless teams, using digital-first, manager-led and operational channels to ensure critical messages reach team members. • Develop and execute change communications plans for operational priorities, process changes, transformation initiatives, organizational updates and other moments that require clear team member understanding and adoption. • In partnership with the Corporate Affairs Leadership Team, work on measurement and insights to evaluate communication effectiveness, reach, engagement and team member understanding, and use findings to improve future communications. • Leverage AI tools, video editing and creative technologies to enhance communications, storytelling and content creation. • Contribute to continuous improvement of communications processes, tools and channels.

**Essential Duties and Responsibilities: ** *(Other duties may be assigned) * - **Advanced Trend Analysis:** Conduct comprehensive examinations of major workforce practices and trends, offering actionable strategies for enhancement. - **Stakeholder Collaboration:** Lead in-depth discussions with key stakeholders to fine-tune workforce strategies. - **Workforce Modeling:** Develop sophisticated workforce models, anticipating future business needs and challenges. - **Presentation Mastery:** Create and deliver engaging, data-driven presentations for top-tier management and external partners. - **Capacity Planning:** Oversee the mapping of workforce capacity to ensure alignment with operational demands. - **Mentorship:** Guide and train junior analysts, fostering a culture of continuous learning and growth.

• Accurately process fuel orders into the Fuel Management System (FMS) and/or AS/400 (accounting system). • Coordinate the collection, collation, and entry of fuel tickets and related documentation. • Record daily ending inventories and generate daily fuel close reports within FMS. • Reconcile fuel transactions, identify and resolve variances, and ensure adherence to internal financial controls. • Support the completion of required financial reports, audits, and reconciliations for the FBO. • Maintain documentation and compliance in accordance with company financial policies and procedures. • Provide administrative support to local leadership as needed, including handling correspondence, scheduling, and report preparation. • Participate in process improvement and compliance initiatives to enhance accuracy, timeliness, and efficiency across FBO finance activities. • Perform other duties of a similar level and scope as required by local leadership or business needs.

• Lead and support onboarding efforts for operator accounts and customers into the Signature Vision digital portal. • Develop onboarding frameworks, materials, and training approaches to drive adoption and self-service behaviors. • Partner with Global Sales, BRAVO helpdesk, and Operations teams to ensure a consistent and effective onboarding experience. • Monitor onboarding success metrics (activation, usage, engagement) and identify gaps in adoption. • Design and manage ongoing Voice of Customer programs to gather feedback across digital touchpoints. • Collect insights through surveys, interviews, direct feedback, usage data, and stakeholder inputs. • Partner with Sales, Operations, and Customer Support teams to capture real-time customer sentiment and feedback. • Establish consistent reporting mechanisms to share VoC insights with internal stakeholders. • Aggregate customer feedback and behavioral data to identify recurring pain points and friction within the digital experience. • Translate insights into clear, prioritized recommendations for platform enhancements and improvements. • Partner with IT, UX, and Product teams to define requirements and support delivery of enhancements. • Track and measure the impact of implemented improvements on customer satisfaction and platform adoption. • Act as a central point of coordination between Digital, Marketing, IT, Commercial, and Operations teams for customer experience improvements. • Communicate insights, priorities, and updates clearly to stakeholders, ensuring alignment on digital experience initiatives. • Support change management efforts related to new features, enhancements, and onboarding processes. • Utilize dashboards and analytics to monitor user behavior, engagement, and adoption trends within Signature Vision. • Provide regular performance summaries and actionable insights to inform business decisions. • Identify opportunities to improve processes, workflows, and overall efficiency of digital experience initiatives.