• Develop and grow sales within the assigned territory by identifying new business opportunities and expanding existing accounts • Leverage technical product knowledge to recommend appropriate solutions and support customer applications • Prepare, review, and follow up on quotations and proposals using established sales processes • Develop and execute sales strategies to achieve territory revenue and growth targets • Build and maintain strong customer relationships through regular communication and site visits • Conduct market research to identify trends, opportunities, and competitive activity • Generating and converting leads into long-term customer relationships through ongoing follow up • Provide after-sales support to ensure customer satisfaction and retention • Collaborate with internal teams (Inside Sales and Technical Support) to resolve customer issues and ensure timely responses • Deliver product presentations, Lunch & Learns, and customer visits to promote offerings • Maintain accurate CRM records, quotations, and sales activity tracking

• Conduct detailed pre-closing reviews to ensure loan files meet agency, investor, and internal requirements. • Perform FHA checks, verification of employment reviews, flood certificate validations, FEMA disaster reviews, and appraisal data entry within the LOS system. • Review APR changes and loan modifications to ensure compliance requirements are met and updated Closing Disclosures are issued appropriately. • Maintain consistent communication with brokers, borrowers, account executives, underwriters, and internal operational teams regarding loan status updates and outstanding conditions. • Review, verify, update, and manage approval conditions throughout the loan lifecycle. • Evaluate conditions submitted by brokers and coordinate with underwriting teams for review and approval. • Input and validate homeowner’s insurance, flood insurance, tax, title, and broker fee information accurately within the system. • Verify receipt of required tax transcripts and supporting documentation when applicable. • Distribute updated conditional approvals and communicate next steps to brokers and borrowers. • Ensure all disclosures comply with AFR policies, federal and state regulations, and agency guidelines including Conventional, FHA, VA, USDA, Fannie Mae, and Freddie Mac requirements. • Respond to inbound phone calls and email inquiries related to conditional approvals, documentation requests, and file status updates. • Partner closely with Account Executives to support strategic client relationships and operational success. • Exercise elevated authority by reviewing and clearing select conditions beyond standard Account Manager approval authority. • Support process improvement initiatives designed to improve operational efficiency, communication, and client experience. • Assist with additional operational or client support responsibilities as business needs evolve.

Role Description The Employee Relations Manager leads employee relations initiatives and retention efforts across multiple functions, serving as a trusted advisor to employees and leadership. This role handles employee disputes, grievances, and concerns with professionalism, discretion, and fairness. The Employee Relations Manager promotes engagement, resolves conflicts, and maintains focus on delivering an exceptional employee experience. Primary Duties: - Provide guidance, education, and support to managers and employees on HR policies, procedures, and employment practices. - Fosters a positive employee relations culture through programs, which include qualitative strategies and quantitative measures, that align with the organizational strategy. - Tracks and analyzes employee relations trends, including turnover, to identify areas for improvement. - Develops and implements retention efforts and manager training across the organization. - Ensures compliance with federal, state, and local labor laws leading initiatives and team members on compliance efforts. - Partner with legal, leadership, HR Business Partners, and broader HR teams to mitigate risk and maintain alignment with best practices. - Supervises the HR Compliance support role(s) which includes immigration support. Qualifications - Bachelor’s degree in Human Resources or related field. - 8+ years of experience as an HR employee, with significant experience in senior HR roles such as HR Manager or Generalist with emphasis in Employee Relations. - Advanced knowledge of HR laws and regulations at both state & federal level, and strategic HR practices. - Excellent communication, negotiation, and conflict resolution skills. - Ability to deliver HR counsel, integrating deep expertise in business operations, organizational effectiveness, and people strategy. - Ability to demonstrate managerial courage and resilience by addressing challenges directly. - Skilled in leadership, coaching, and talent development. - Experience in complex and technical work environments. - Willingness to travel as needed. - The right candidate could be located to work remotely with light travel needs. Preferred Qualifications - Certified HR professional with a robust HR skillset and/or experiences in a high-growth environment. - Experience in the AEC industry operating as a valued business partner to leaders and staff. - Demonstrated achievements as an HR professional such as employee program development including Employee Resource Groups. - Knowledge of employee development, immigration support, and Affirmative Action Plans. - Experience facilitating new hire orientations, supervisor/manager education and other trainings as needed. - Ability to participate in or lead merger & acquisition support activities. - Experience integrating employees into existing or new operating structures successfully. - Business acumen with entrepreneurial mindset. - Good working knowledge of HR Systems (HRIS), creating and using spreadsheets (Excel). - A driving interest to perform at the highest level, continually looking for better answers & new solutions. - Passion for learning about competitors and applying insights to inform HR recommendations for our business. - Must prefer to be on a “winning team” as opposed to a comfortable routine that never changes. Benefits - Competitive compensation and rich benefits programs. - A family-like culture that creates a work environment that is enjoyable, challenging, and rewarding. - Focus on developing staff through internal Ardurra Academy and industry-leading Leadership program. - Commitment to nurture a people-centric culture where individuals are valued and supported in their professional development. - Tools and resources to be successful, engaged, and satisfied in their work. - Positive benefits, time-off programs, and flexibility to help maintain a healthy balance between work and home. Company Description Ardurra is a multidisciplinary engineering firm that provides broad-based solutions tailored to the specific needs of public and private clients. We leverage interdisciplinary expertise and an integrated structure to deliver practical, innovative solutions that make a positive impact on the communities we serve.

• meet overall sales objectives (quota) for key growth products via demand generation • launch new products and generate new equipment leads • develop and execute a Territory Business Plan / Resource Allocation • collaborate with Zoetis Petcare colleagues and meet expectations