eLEND Solutions logo
eLEND Solutions

The Real Deal. Digital finance for digital retailing, online and in-store.

Account Manager, Team Lead

Account ManagerSalesFull TimeRemoteSeniorTeam 11-50Since 2003H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Account Manager, Team Lead

eLEND Solutions

• Conduct detailed pre-closing reviews to ensure loan files meet agency, investor, and internal requirements. • Perform FHA checks, verification of employment reviews, flood certificate validations, FEMA disaster reviews, and appraisal data entry within the LOS system. • Review APR changes and loan modifications to ensure compliance requirements are met and updated Closing Disclosures are issued appropriately. • Maintain consistent communication with brokers, borrowers, account executives, underwriters, and internal operational teams regarding loan status updates and outstanding conditions. • Review, verify, update, and manage approval conditions throughout the loan lifecycle. • Evaluate conditions submitted by brokers and coordinate with underwriting teams for review and approval. • Input and validate homeowner’s insurance, flood insurance, tax, title, and broker fee information accurately within the system. • Verify receipt of required tax transcripts and supporting documentation when applicable. • Distribute updated conditional approvals and communicate next steps to brokers and borrowers. • Ensure all disclosures comply with AFR policies, federal and state regulations, and agency guidelines including Conventional, FHA, VA, USDA, Fannie Mae, and Freddie Mac requirements. • Respond to inbound phone calls and email inquiries related to conditional approvals, documentation requests, and file status updates. • Partner closely with Account Executives to support strategic client relationships and operational success. • Exercise elevated authority by reviewing and clearing select conditions beyond standard Account Manager approval authority. • Support process improvement initiatives designed to improve operational efficiency, communication, and client experience. • Assist with additional operational or client support responsibilities as business needs evolve.

Job Requirements

  • 3+ years of mortgage operations, account management, processing, underwriting support, or correspondent lending experience.
  • Strong knowledge of agency and investor guidelines including FHA, VA, USDA, Conventional, Fannie Mae, and Freddie Mac products.
  • Experience reviewing loan conditions, disclosures, compliance documentation, and pre-closing file requirements.
  • Ability to manage strategic client relationships in a fast-paced, deadline-driven environment.
  • Strong understanding of mortgage loan workflows, compliance standards, and operational processes.
  • Exceptional communication and customer service skills with the ability to build trust and credibility with both internal and external partners.
  • Strong analytical and problem-solving abilities with close attention to detail.
  • Ability to manage multiple priorities, loan files, and escalations simultaneously while maintaining accuracy.
  • Experience working within LOS platforms, mortgage systems, and operational tools.
  • Demonstrated ability to collaborate cross-functionally with underwriting, sales, operations, and closing teams.
  • Commitment to operational excellence, compliance, and delivering a high-touch client experience.
  • Ability to work independently while contributing positively within a collaborative team environment.

Benefits

  • Competitive base salary plus incentive opportunities
  • Comprehensive medical, dental, and vision coverage
  • 401(k) plan with company participation
  • Paid time off and company holidays
  • Professional development and career growth opportunities
  • Access to tools, training, and resources to support success

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