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Cancer. Diabetes. Alzheimer’s. Heart disease. JAX leads the search to cure diseases rooted in our DNA.
IT Engagement Specialist
Location
United States
Posted
42 days ago
Salary
$86.0K - $144.0K / year
Seniority
Mid Level
No structured requirement data.
Job Description
IT Engagement Specialist
The Jackson Laboratory
Role Description The IT Engagement Specialist drives engagement across the IT organization by delivering clear, actionable communications, reporting, and enablement content that helps teams understand priorities, progress, and how to adopt IT services and changes. The role builds a cohesive IT identity aligned with JAX’s brand, focusing primarily on internal communications and partner readiness, with limited external messaging coordinated through Marketing/Corporate Communications. Working closely with IT leadership and stakeholders, the Specialist translates complex initiatives into concise updates, supports metrics and training, and provides leadership-ready insights that demonstrate impact. Qualifications - Demonstrated experience translating complex technical concepts into business-focused messaging. - Strong understanding of IT systems, service management frameworks (e.g., ITIL), and project/change management disciplines. - Exceptional written, verbal, and presentation skills. - Exceptional data visualization skills. - Experience working with senior leadership and cross-functional stakeholders. - Strong analytical skills with the ability to support internal reporting, dashboards, and measurement of communication and adoption effectiveness. - Advanced proficiency in Microsoft 365 tools (PowerPoint, Teams, SharePoint) and other collaboration platforms. - 5+ years of experience required. - Bachelor’s degree or equivalent is required. Degree in Information Systems, Communications, Business Administration, or a related field preferred. Requirements - ITIL® Foundation certification or similar IT Service Management credential. - Prosci® Change Management Certification or equivalent. - Certified Technical Communicator (STC), PMP, or CompTIA Project +. Benefits - Pay Range: $85,987 - $143,962 Company Description The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California), Japan, and China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health. Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging, and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools, and services to the global biomedical community. For more information, please visit www.jax.org . EEO Statement The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
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