Evolve. Enable. Automate.
Customer Marketing Manager – Advocacy
Location
United States
Posted
48 days ago
Salary
$140K - $155K / year
Seniority
Lead
Job Description
Customer Marketing Manager – Advocacy
Acuity, Inc.
• Build and execute customer marketing campaigns and programs that drive ARR growth through expansion and upsell motions. • Measure and report on marketing-influenced ARR and pipeline from customer programs. • Partner with Demand Gen and Thought Leadership teams to ensure marketing activity translates to the customer side. • Collaborate with the Product Marketing Manager on customer communications for seasonal product releases. • Synthesize NPS survey data and deliver findings and recommendations to leadership. • Work cross-functionally with Customer Success and Account Management on enablement, campaign calendar sharing, and product release updates. • Build and manage a referenceable customer pool to support the sales process -- reference calls, case studies, and peer review platforms. • Drive G2 review and Gartner Peer Insights strategy and maintain quarterly review volume targets. • Identify, recruit, and nurture customer advocates and ambassadors. • Expand the referenceable client list and improve time to fill for reference requests. • Support customer speakers for events, webinars, and thought leadership opportunities.
Job Requirements
- 8+ years of total marketing experience, with a minimum of 5 years in a dedicated customer marketing and advocacy role in B2B SaaS.
- Proven track record on both sides of the function -- customer marketing programs tied to ARR growth AND a referenceability and advocacy practice.
- Experience running ARR-influenced marketing programs with measurable outcomes.
- Hands-on experience building and managing a customer reference pool -- reference calls, case studies, G2 reviews, and advocacy activation.
- Experience running NPS surveys and synthesizing data for leadership.
- Comfortable being the primary owner of a customer marketing function on a lean team.
- Proficiency with marketing automation tools, Pendo, Hubspot, Salesforce, and survey tools.
- Strong project management skills with the ability to manage multiple programs simultaneously.
- Bachelor's degree in Marketing, Business, or a related field preferred.
- Preferred HR tech experience.
- Experience enabling cross-functional teams (Customer Success, Account Management, Product Marketing).
Benefits
- Stay healthy and happy with our comprehensive medical, dental and vision plans.
- Save for your future with our 401K plan that matches your contributions.
- Enjoy paid leave for various life events, such as sickness, disability, or parenthood.
- Own a piece of the company with our #Allin Shares Program.
- Company paid holidays, birthday day off, closed 4th of July week and December holiday week and 8 hours of volunteer time.
- Half day summer Fridays* and half day first Fridays* to catch up on work, personal development, or an afternoon off.
- Take a break from work with our unlimited PTO policy to refresh and recharge.
- Earn extra cash by referring qualified candidates to join our team.
- Access professional and personal support through our employee assistance program.
- Work from anywhere with our remote work environment that fosters collaboration and creativity.
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