Acuity, Inc.

• Audit existing enablement assets, onboarding programs, and rep-facing content within the first 30 days; establish baseline metrics including ramp time, quota attainment by tenure, win rates, and content usage. • Deliver a 6-month enablement roadmap tied to pipeline and revenue outcomes within 60 days; identify the top 2-3 initiatives with clear ROI (onboarding redesign, competitive playbooks, discovery and demo coaching) and define the measurement framework before building. • Partner with frontline sales managers to develop coaching frameworks and needs assessments; build manager alignment and shared ownership as a core dependency for program adoption and scale. • Champion practical AI adoption across the GTM team — identify high-value use cases in prospecting, call review, content creation, and CRM hygiene, and partner with Revenue Operations to roll them out. • Establish a cross-functional rhythm with Product Marketing for launch readiness; own the rollout of new collateral, competitive battlecards, and essential product release information to the field. • Coordinate and execute large-scale events including Sales Kickoff and internal Quarterly Business Reviews; ensure these events reinforce enablement priorities and tie back to measurable outcomes. • Own, monitor, and continuously improve the sales tech stack (Salesforce, sales engagement, conversation intelligence, LMS); grow adoption and ensure tooling decisions are tied to productivity outcomes. • Build and facilitate certification paths for SDRs, AEs, and CS team members; establish ongoing learning structures for new product rollouts and repeatable skill development at scale.

• Own the end-to-end development and execution of integrated marketing campaigns. • Collaborate cross-functionally to ensure campaigns align with business objectives and audience needs. • Translate product positioning and messaging into compelling campaign narratives. • Lead strategy and execution for outbound email campaigns, including nurture programs, newsletters, and product updates. • Develop segmentation strategies and optimize email performance through A/B testing and analytics. • Analyze campaign performance and provide actionable insights to improve pipeline generation and influence. • Partner with RevOps to refine attribution and reporting processes. • Act as a key partner to Product Marketing, Content, and Sales teams to ensure consistent messaging and campaign alignment. • Stay current with marketing tech trends and apply innovations to improve campaign performance. • Partner with Marketing Ops to ensure accurate tracking in HubSpot, Salesforce, and Gong.

• Drive End-to-End Client Implementations — Own the full implementation lifecycle for enterprise clients, from kickoff through adoption, including platform configuration, HRIS and SSO integrations, workflow design, and end-user training. • Lead Executive-Level Engagements — Facilitate discovery workshops, stakeholder alignment sessions, and executive readouts with Senior HR and IT leaders. • Architect the Path to Value — Design implementation plans that balance client complexity with speed-to-adoption. • Guide Change Management and Adoption — Act as a strategic advisor on business process redesign and organizational change. • Manage a Portfolio of Concurrent Engagements — Run multiple enterprise implementations simultaneously, maintaining momentum across workstreams.

• Build and manage Azure resources (VNets, Load Balancers, Key Vault, Container Registry, etc.) through Terraform and Bicep. • Support deployment, scaling, and troubleshooting of AKS clusters. • Implement and enhance pipelines in GitHub Actions and Azure DevOps, integrating automated testing and security scanning. • Contribute to GitOps workflows using ArgoCD or Flux for consistent deployments. • Improve metrics, alerting, and dashboards via Prometheus, Grafana, ELK, and Azure Monitor. • Develop automation scripts (Python, Bash, PowerShell) for infrastructure, CI/CD, and operational processes. • Participate in production incident management, troubleshooting, and blameless postmortems. • Collaborate with development and QA teams to implement DevOps best practices and self-service capabilities.

• Own partner-sourced and partner-influenced pipeline and revenue targets, with clear accountability for results. • Actively source, progress, and accelerate joint opportunities with Workday and Elmo Account Executives. • Drive deal execution, including account alignment, partner engagement, next steps, and follow-through from opportunity creation through close. • Run a disciplined partner operating cadence, including weekly pipeline reviews, deal inspections, and forecasting updates. • Ensure pipeline accuracy and hygiene, maintaining clean data and reliable forecasts in partnership with Revenue Operations. • Embed partnerships into frontline selling, ensuring AEs and SDRs consistently leverage Workday and Elmo in live deals. • Support active deals directly, joining customer calls, shaping deal strategy, and coordinating partner participation where it improves close rates. • Track performance against goals, identify gaps quickly, and take corrective action to stay on target.

• Build and execute customer marketing campaigns and programs that drive ARR growth through expansion and upsell motions. • Measure and report on marketing-influenced ARR and pipeline from customer programs. • Partner with Demand Gen and Thought Leadership teams to ensure marketing activity translates to the customer side. • Collaborate with the Product Marketing Manager on customer communications for seasonal product releases. • Synthesize NPS survey data and deliver findings and recommendations to leadership. • Work cross-functionally with Customer Success and Account Management on enablement, campaign calendar sharing, and product release updates. • Build and manage a referenceable customer pool to support the sales process -- reference calls, case studies, and peer review platforms. • Drive G2 review and Gartner Peer Insights strategy and maintain quarterly review volume targets. • Identify, recruit, and nurture customer advocates and ambassadors. • Expand the referenceable client list and improve time to fill for reference requests. • Support customer speakers for events, webinars, and thought leadership opportunities.

• Develop and continuously deepen a comprehensive understanding of HR Acuity's full data landscape, including case types, taxonomies, workflows, and customer segments, grounded in the real-world employee relations problems the data represents. • Assess what makes HR Acuity's dataset competitively distinctive, identify gaps or additions that would strengthen its analytical value, and proactively surface opportunities that extend beyond the current product roadmap. • Build rigorous documentation, lineage, and data quality baselines for HR Acuity's ER dataset, establishing the foundation the analytics product needs to grow on. • Design and build statistical models and machine learning solutions that surface trends, risk signals, and benchmarks from HR Acuity’s employee relations case data. • Apply NLP and text analytics techniques to extract structure, patterns, and signals from HR Acuity’s unstructured case data. • Own and elevate HR Acuity’s customer-facing analytics and benchmarking capabilities: deepen their statistical rigor, expand the insights they deliver, and ensure they reflect the full analytical depth of the underlying dataset. • Collaborate with Data Engineering to ensure pipelines, schemas, and data models support analytical needs and maintain data quality. • Monitor model and data quality over time, identifying and addressing degradation, drift, or unexpected changes in underlying distributions.

• Own partner‑sourced and partner‑influenced pipeline and revenue targets, with clear accountability for results. • Actively source, progress, and accelerate joint opportunities with Workday and Elmo Account Executives. • Drive deal execution, including account alignment, partner engagement, next steps, and follow‑through from opportunity creation through close. • Run a disciplined partner operating cadence, including weekly pipeline reviews, deal inspections, and forecasting updates. • Ensure pipeline accuracy and hygiene, maintaining clean data and reliable forecasts in partnership with Revenue Operations. • Embed partnerships into frontline selling, ensuring AEs and SDRs consistently leverage Workday and Elmo in live deals. • Support active deals directly, joining customer calls, shaping deal strategy, and coordinating partner participation where it improves close rates. • Track performance against goals, identify gaps quickly, and take corrective action to stay on target.

• Spearhead the client implementation process, including kick-off, workshops, configurations, integrations, adoption, and training. • Manage multiple projects, ensuring seamless communication and adherence to timelines. • Maintain consistent communication with leadership, project teams, and clients. • Lead the implementation lifecycle, fostering robust relationships with key HR Acuity clients and ensuring their organizational needs are met with excellence. • Develop structured project plans to expedite clients’ time to value and establish trust. • Mentor clients on businessness process optimization and change management, ensuring successful adoption of our solutions. • Collaborate across the organization to address client concerns and meet project deadlines.

• Build strong, multi threaded relationships with customer stakeholders • Lead executive business reviews and create tailored success plans • Drive platform adoption and customer engagement through consultative guidance • Monitor usage, identify risks, and execute mitigation strategies • Collaborate with Account Managers to support renewal and growth motions • Partner cross-functionally with Product, Support, Sales, and Operations • Surface customer feedback and advocate for platform and process improvements • Foster customer advocacy through exceptional experiences