Title: Cardiac Device Specialist Location: Remote Department: Clinical-Technician Services Full-time Experienced Job Description: Position Title: Cardiac Device Specialist I Location: 100% Remote (U.S. – candidates must reside in the contiguous United States) About The Role As a Cardiac Device Specialist at PaceMate®, you'll join a team of experienced professionals dedicated to improving outcomes for patients with cardiac implantable electronic devices (CIEDs). Working remotely, you'll use your expertise in cardiac electrophysiology and device management to analyze remote transmission data and diagnostics, interpret complex arrhythmias, and provide the accurate clinical documentation that providers rely on to guide patient care. This role requires deep technical knowledge—you'll assess device function across multiple manufacturers, recognize abnormalities and arrhythmias, and recommend strategies to address issues. If you're passionate about applying your CIED expertise in a patient-centered environment that values compassion, integrity, and excellence, we'd like to hear from you. What You’ll Do - Remotely monitor patients with CIEDs using PaceMate's proprietary software - Analyze and interpret ECG/EGM data and device diagnostics, identifying abnormal device function and complex arrhythmias - Document findings accurately and professionally, communicating with providers as needed according to PaceMate's best practice standards - Work independently to manage your daily workflow while collaborating closely with teammates and clinical leadership to ensure efficient, accurate, and timely interpretations - Maintain strict confidentiality and adhere to all HIPAA and PHI protocols - Contribute to our patient-centered care philosophy—at PaceMate®, every teammate is a caregiver whose role is to meet the needs of the patient What We’re Looking For - Minimum two years of recent cardiac device management experience, OR successful completion of a formal cardiac rhythm management program - Hands-on experience interrogating and interpreting device diagnostics for at least three of the four major manufacturers: Medtronic, Abbott, Boston Scientific, and Biotronik - Proficiency in ECG/EGM interpretation, including complex arrhythmia recognition - Moderate to advanced technical skills - Dedicated home workspace free from distractions, with reliable internet connectivity and the ability to work independently while engaging actively with your team throughout the day - Ability to pass PaceMate's candidate technical assessment during the interview process Nice-to-Haves - Bachelor's or associate degree in a related field (nursing, cardiovascular technology, biomedical engineering, or similar) - IBHRE Certification (CCDS, CEPS, CDRMS) strongly preferred; CCT or CRAT a plus - Industry experience with cardiac rhythm management - Proficiency with collaboration tools including Microsoft Office Suite, Teams, and Slack Physical Requirements - While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently communicate with customers and employees. - Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry. - You must reside within the geography of the territory. - You must only work from within the contiguous Unites States. - If working from, residing at a location other than your legal address that PaceMate® has on file, employee must inform IT and get approval to do so. - Whenever Confidential information is carried by a Pace Mate worker into a foreign country; the information is either stored in some inaccessible form, such as an encrypted external storage media, or always remain in the worker's possession. - PaceMate's workers shall not take Secret Pace Mate information into another country unless the permission has been obtained from Physical Security management. Why Join PaceMate® Benefits: Full-time employees receive a comprehensive benefits package including health, dental, and vision insurance; HSA and FSA options; short- and long-term disability; AD&D coverage; 401(k) retirement savings; paid time off; and additional voluntary benefits including legal insurance, critical illness, hospital indemnity, and accident coverage. We also offer an employee assistance program, financial wellness resources, and discount programs. Compensation: On top of a Robust Benefit Package, we are targeting a compensation range of $34.61 - 44.23 per hour, depending on education, experience, and certifications. This evening shift will also be eligible for an additional $4.00 per hour for certain hours worked, our generous shift differential. Equal Opportunity Employer: We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. About PaceMate PaceMate is a patient-centered, tech-enabled cardiac device monitoring platform serving integrated delivery networks and academic health systems nationwide. Vendor-neutral and EMR-agnostic, PaceMate connects every major device manufacturer into a single platform that sits on top of any EHR. More than 2.3 million patients are managed on the industry’s only research-grade cardiac dataset, validated by 33 peer-reviewed publications, powering AI-driven clinical and operational analytics. A managed patient services model extends clinic capacity and ensures every cardiac device patient is monitored, every time. Learn more at PaceMate.com

Role Description The Utilization Review Specialist (LVN) is responsible for: - Conducting medical reviews, benefit verification, and applying criteria to determine medical necessity for health care services requiring authorization prior to rendering services to members. - Serving as a liaison in reviewing requests for medical and surgical procedures, services, and admissions. - Communicating with providers regarding pertinent information needed for medical review to ensure service decisions are determined within appropriate timeframes. - Completing and reviewing denial letters in accordance with Texas Department of Insurance (TDI) and/or Centers for Medicare & Medicaid Services (CMS) and health plan requirements. - Acting as liaison and primary point of contact for add-on procedures performed at the KS Ambulatory Surgery Center (ASC). - Supporting the Utilization Review quality assurance initiatives, including mock audits, to ensure compliance. - Being flexible and adapting to changes in policies and procedures, new techniques, and additional responsibilities as assigned to meet changing business needs. If you are located in Texas, you will have the flexibility to work remotely* as you take on some tough challenges. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - Licensed Vocational Nurse - Active Texas RN license or multistate compact RN license - 5+ years of utilization review experience at a health plan, ACO, IPA, or provider group - HMO, PPO, and POS insurance knowledge Requirements - CEU requirements must be maintained - Certification in area of specialization - Experience working with insurance (HMO, PPO, and POS) companies to obtain authorizations and pre-certification for medical services - Consistent and prompt attendance at employer worksite is an essential job requirement - Proven excellent verbal and communication skills, and organizational skills - Proven solid organization and communication skills - Bilingual - Active Driver’s License Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) - Hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment

Role Description We are seeking a Patient Registration Specialist who is passionate about delivering an exceptional patient experience and thrives in a dynamic, non-traditional telemedicine environment. In this crucial role, you will be the welcoming voice of Form Health for our new patients, acting as the primary driver of the initial enrollment journey. You will guide patients seamlessly through the earliest stages of their care, providing high-touch support to help them complete initial enrollment tasks and navigate the onboarding process. You'll work directly with patients over the phone to ensure they are set up for success, excelling at managing a high volume of calls and tasks independently to ensure a frictionless start to their weight loss journey with Form Health. This is a full-time, remote opportunity where your ability to be metrics-driven will directly contribute to our efficiency and growth. What You Will Do - Inbound Engagement & Enrollment Support: Act as the primary point of contact for new patients via phone and email. Provide clear guidance and elevated support as they complete all required initial enrollment steps, explaining program requirements and the value of Form Health. - Onboarding & Progress Management: Proactively support patients in completing their initial enrollment tasks within the Core platform. Track patient progress to reduce "drop-off" during the sign-up phase, ensuring those who start via the app move forward to the eligibility review phase. - High-Volume Registration & Setup by Phone: Efficiently register and onboard a high volume of new patients primarily by phone. Collect essential information such as insurance details and ID cards, answer questions about the program and requirements, verify that patients meet initial enrollment requirements, and set up patient charts in our electronic medical record system (EMR). - Insurance Verification: Verify patient insurance information to confirm active coverage and eligibility for Form Health programs. - Engagement & Proactive Outreach: Perform consistent outreach to encourage new patients to complete outstanding onboarding steps. - Operational Improvement: Offer valuable feedback and communicate patient experiences to internal teams (e.g., Product, Engineering, Marketing) to help improve our operational tools. Qualifications - At least two years of inbound phone experience in a fast-paced healthcare setting, patient enrollment, or high-volume customer service role. - A proven ability to manage a high volume of tasks independently while maintaining a focus on efficient workflows and enrollment targets. - Excellent verbal and written communication skills, with the ability to effectively convey information clearly and empathetically to diverse patient populations. - The ability to remain calm and professional while working through challenging calls or technical hurdles with patients. - Proficient computer skills, with the ability to quickly adapt to evolving technologies and proficiency in various platforms (e.g., Slack, Google Workspace, EMR systems like Elation, or custom-built enrollment platforms). - An empathetic and patient approach when working with individuals from diverse backgrounds and varying levels of technical comfort. - A proactive mindset, demonstrating adaptability and creative problem-solving abilities when faced with challenges. Benefits - Competitive salary and equity in a high growth start-up. - Comprehensive health benefits (medical, dental, vision). - 401k program. - Flexible work schedules and paid time off. - Paid parental leave. Base Annual Salary $47,840 — $52,000 USD

Role Description As a Support Specialist on the Creator Commission & Analytics Support team, you will play a critical role in supporting creators and internal teams by delivering fast, accurate, and thoughtful support related to creator earnings, tracking, and collaboration payments. This role requires a strong analytical mindset, exceptional attention to detail, and an understanding of affiliate marketing platforms and how they operate. - Respond to creator commission, analytics, and payment-related tickets from internal and external stakeholders in a timely manner - Research and resolve creator concerns related to commission tracking, collaboration payments, payout eligibility, and reporting discrepancies - Investigate affiliate tracking issues and identify root causes across platforms and systems - Review and analyze creator performance and commission data to validate payment accuracy - Serve as a subject matter expert (SME) on creator commissions, affiliate tracking, and collaboration payments - Collaborate cross-functionally with product, finance, partnerships, and account management teams to resolve complex issues - Clearly communicate platform processes, payment timelines, and troubleshooting steps to creators and internal partners - Create and maintain internal documentation and knowledge base resources related to creator support workflows - Proactively identify opportunities to improve processes, efficiency, and customer satisfaction - Provide peer coaching and support to help develop other Support Specialists Qualifications - Bachelor’s degree in Computer Science, Advertising, Business, Communications, or equivalent experience - 3+ years of experience managing technical questions and support issues in a SaaS environment - Strong analytical skills with a data-driven mindset - Experience communicating technical concepts to non-technical audiences - Experience troubleshooting financial and platform-related bugs - Experience working within defined SLAs - Basic understanding of digital marketing technologies - Familiarity with social media and influencer marketing - Curious and driven to explore and solve problems - Empathetic and client-focused - Strong client advocate with a passion for delivering exceptional experiences - Excellent organizational and analytical skills with strong technical acumen - Strong verbal and written communication skills - Creative problem-solver with the ability to troubleshoot technical issues - Ability to work both independently and collaboratively - Comfortable interacting with a diverse group of stakeholders, including brands, consumers, creators, executives, and team members - Willingness to provide and receive candid, constructive feedback - A mindset focused on seizing opportunities and moving with urgency - Dedication to fierce prioritization and operational excellence - Adaptability to a dynamic, fast-moving environment - A growth mindset and openness to feedback Benefits - The opportunity to be part of the leading global company in creator commerce - A remote-first, productivity-first environment - Competitive compensation and benefits package to meet the needs of you and your family - 401(k) with LTK company matching - Medical Insurance, Vision Insurance, Dental Insurance - Paid Maternity Leave and Paid Paternity Leave - Summer Fridays and Flexible PTO