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Founded in 2011, LTK is the global technology platform purpose-built to empower lifestyle creators to monetize their content. The full-service platform connects brands, creators, and shoppers with a world-class shopping app and trusted tools and technology that make content instantly shoppable. Today, premium lifestyle creators in 160+ countries drive more than $5 billion+ in annual retail sales through their LTK Shop profiles. More than 40 million consumers turn to LTK Shops in the LTK shopping platform each month to find inspiration and instantly shop the styles recommended by their favorite creators. More than 8,000 retailers and 1M brands partner with LTK to gain access to its global creator network for content that converts against performance-driven, cross-channel KPIs. LTK is headquartered in Dallas, TX, and currently operates on five continents.
Support Specialist
Location
United States
Posted
43 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Support Specialist
LTK USA
Role Description As a Support Specialist on the Creator Commission & Analytics Support team, you will play a critical role in supporting creators and internal teams by delivering fast, accurate, and thoughtful support related to creator earnings, tracking, and collaboration payments. This role requires a strong analytical mindset, exceptional attention to detail, and an understanding of affiliate marketing platforms and how they operate. - Respond to creator commission, analytics, and payment-related tickets from internal and external stakeholders in a timely manner - Research and resolve creator concerns related to commission tracking, collaboration payments, payout eligibility, and reporting discrepancies - Investigate affiliate tracking issues and identify root causes across platforms and systems - Review and analyze creator performance and commission data to validate payment accuracy - Serve as a subject matter expert (SME) on creator commissions, affiliate tracking, and collaboration payments - Collaborate cross-functionally with product, finance, partnerships, and account management teams to resolve complex issues - Clearly communicate platform processes, payment timelines, and troubleshooting steps to creators and internal partners - Create and maintain internal documentation and knowledge base resources related to creator support workflows - Proactively identify opportunities to improve processes, efficiency, and customer satisfaction - Provide peer coaching and support to help develop other Support Specialists Qualifications - Bachelor’s degree in Computer Science, Advertising, Business, Communications, or equivalent experience - 3+ years of experience managing technical questions and support issues in a SaaS environment - Strong analytical skills with a data-driven mindset - Experience communicating technical concepts to non-technical audiences - Experience troubleshooting financial and platform-related bugs - Experience working within defined SLAs - Basic understanding of digital marketing technologies - Familiarity with social media and influencer marketing - Curious and driven to explore and solve problems - Empathetic and client-focused - Strong client advocate with a passion for delivering exceptional experiences - Excellent organizational and analytical skills with strong technical acumen - Strong verbal and written communication skills - Creative problem-solver with the ability to troubleshoot technical issues - Ability to work both independently and collaboratively - Comfortable interacting with a diverse group of stakeholders, including brands, consumers, creators, executives, and team members - Willingness to provide and receive candid, constructive feedback - A mindset focused on seizing opportunities and moving with urgency - Dedication to fierce prioritization and operational excellence - Adaptability to a dynamic, fast-moving environment - A growth mindset and openness to feedback Benefits - The opportunity to be part of the leading global company in creator commerce - A remote-first, productivity-first environment - Competitive compensation and benefits package to meet the needs of you and your family - 401(k) with LTK company matching - Medical Insurance, Vision Insurance, Dental Insurance - Paid Maternity Leave and Paid Paternity Leave - Summer Fridays and Flexible PTO
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