• Develops, manages, and implements the master project plan using automated project management tools, processes, and procedures. • Defines and measures the performance relating to achieving specific goals. • Leads a multidisciplinary project team to achieve successful project completion. • Understands business implications on all projects. • Acquires and maintains a high level of understanding of relevant internal organizational workflows and practices. • Utilizes best practice project management methodologies to ensure maximum project effectiveness. • Serves as the primary point of contact for customers, subcontractors, and internal staff for the project. • Establishes and maintains contact with customers and channel partners as relates to their specific projects. • Provides regular status updates. • Organizes and facilitates meetings with internal and external customers to ensure the achievement of project goals, milestones, and deadlines. • Interfaces with customers and related project managers and channels. • Leads scheduling status reviews with team members to track current status against planned progress. • Provides ongoing assessment and mitigation plans of the risks associated with a project. • Alerts management of any problem(s) that could severely or adversely affect the project achievements; prepare a plan of action to resolve issues. • Accountable for financial success on the projects. • Maintains project budgets (labor and capital) and financial objectives (revenue, margin, and cash). • Analyzes project costs and leads cost status reviews with other team members and management to track current status against planned progress. • Ensures designated standards and processes are followed for assigned projects. • Responsible for monitoring & executing the change management plan per sold contracts.

• Oversee and drive the end-to-end technical delivery of the KPMG-US projects. • Lead planning, roadmap development, milestone definition, and delivery execution across distributed teams. • Ensure alignment with program objectives, architectural standards, and quality benchmarks. • Define project scope, timelines, dependencies, and deliverables across multiple concurrent workstreams. • Apply industry-standard project management methodologies and governance practices. • Ensure early identification of risks, proactively develop mitigation strategies, and drive resolution. • Work closely with engineering, data, QA, product, and infrastructure teams to ensure seamless delivery. • Serve as the primary delivery liaison between business stakeholders, IT teams, and the delivery organization. • Provide clear, consistent communication of project status, risks, timelines, and dependencies. • Oversee go-live planning, cutover coordination, runbook preparation, and post-implementation support.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Sr. Technical Consultant, ITOM Workflow is the functional and technical expert of a customer engagement team - consulting with customers and configuring the ServiceNow ITOM products based on configuration best practices - all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: Be the technical expert in how to best support ITOM by configuring Configuration Management Database (CMDB), Service Mapping and Dicovery capabilities using ServiceNow best practices focused on configuration vs. customization Support the engagements efforts for ITOM-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Advise customers in their efforts to take advantage of the ServiceNow ITOM Solution's standard capabilities in their efforts to improve their ITOM capabilities Lead customer design workshops focused on ServiceNow Platform and ITOM Solution technology Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution Qualifications In order to be successful in this role, we need someone who has: A current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations Discovery, Service Mapping and CMDB and/or Micro-Certifications 8+ years of configuration/development experience for complex, highly-capable, technologies - inclusive of integrations and portals Demonstrated ability to influence and consult (providing options with pros, cons and risks) in within ITOM, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies Strong understanding with leading ITOM leading practices and related systems and tools such as CMDB, integrations and event management. Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity Proven team player and team builder Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Manage the end-to-end project lifecycle, including planning, execution, monitoring, risk mitigation, and final delivery. • Lead and coordinate multiple concurrent projects within a PMO and matrixed organizational structure. • Apply Waterfall, Agile, and Hybrid methodologies to meet diverse project needs. • Serve as the primary bridge between technical teams and business units to ensure alignment and clarity. • Develop and deliver clear, concise project status reports, risk assessments, and updates to senior leadership. • Identify project dependencies, risks, and resource constraints, proactively implementing mitigation strategies. • Oversee projects related to AI integration, software development, and business process improvements. • Utilize project management tools to track timelines, deliverables, and performance metrics, with a strong preference for Smartsheet. • Foster collaboration and continuous improvement across teams supporting educational and upskilling initiatives. • Ensure projects align with organizational goals and support the modernization of internal workflows. • Other duties as assigned.