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Minimizing Risks, Maximizing Revenues in Healthcare
Customer Lifecycle Marketing Manager
Location
United States
Posted
98 days ago
Salary
$110K - $140K / year
Seniority
Senior
Job Description
Customer Lifecycle Marketing Manager
MDaudit
• Lead the development and execution of a comprehensive customer lifecycle marketing strategy • Design and launch high-impact, multi-channel programs • Build and optimize personalized customer journeys • Create and distribute high-value content assets • Partner closely with Customer Success Managers, Sales, and Product teams • Proactively mitigate retention risk through triggered programs • Own and scale a best-in-class customer advocacy and reference program • Manage the end-to-end lifecycle campaign calendar • Establish, track, and report on core KPIs • Collaborate cross-functionally with Product Marketing, Content, Creative/Brand, RevOps, and Sales • Evaluate and enhance the annual Customer User Group meeting • Partner with Customer Success and Leadership to launch a Customer Advisory Board program
Job Requirements
- 3-5+ years of B2B SaaS experience in customer marketing, lifecycle marketing, retention marketing, or customer success marketing
- Proven success driving adoption, expansion revenue, and retention through coordinated post-sale programs
- Strong experience partnering with Customer Success/Account Management teams
- Hands-on expertise with marketing automation (HubSpot required) and CRM (Salesforce preferred)
- Experience with implementing and managing ABM tools
- Exceptional project management, cross-functional collaboration, and communication skills
- Data-driven approach: skilled at defining KPIs, analyzing performance, optimizing programs for ROI
- Experience building and managing customer advocacy/reference programs
Benefits
- Medical, Dental & Vision Coverage
- 401K (with company match)
- Unlimited vacation policy
- Peer Nominated Awards & Recognition
- On-demand learning program
- Remote Cooking Classes, Yoga Sessions & Mixology Classes
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