• Focus on high-level strategy, copywriting, and segmentation across various areas. • Draft compelling fundraising appeals using distinct organizational personas. • Write and edit all email copy for outreach. • Refine and train a custom GPT or AI assistant for drafting and copy-editing. • Develop the email testing and messaging strategy for the critical BTS campaign. • Collaborate with design team to ensure visual assets align with the strategic narrative. • Build a comprehensive segmentation testing strategy for June to September. • Maintain a rigorous testing schedule for emails and document learnings. • Evaluate the results of the May fundraising campaign to identify insights. • Collaborate with Senior Community Giving Manager to design a "Test and Learn" campaign for paid donor acquisition. • Manage email production and campaigns across functions.

• Develop, write and build email / SMS marketing campaigns and workflows that align with brand guidelines, unique user lifecycle touch points and marketing goals • Collaborate with Client Success Manager, designers, and other team members to ensure that the email campaigns align with overall marketing strategies and customer journey mapping, integrating insights from various stakeholders into the campaign execution • Maintain clear and consistent communication with team members and stakeholders to ensure that campaign goals are understood and that email designs meet the brief’s requirements and objectives • Continuously monitor the performance of email campaigns and workflows to ensure quality and effectiveness, and make optimization recommendations as necessary • Ensure all email campaigns comply with industry best practices and legal standards, including CAN-SPAM regulations and GDPR where applicable, maintaining high standards of data privacy and email deliverability

Role Description The Email Production Consultant is responsible for building, testing, and deploying marketing email campaigns across the enterprise using Salesforce Marketing Cloud (SFMC) or equivalent platforms. This role executes campaign requests from intake through delivery, ensuring all deployments are accurate, brand-compliant, and meet performance, timing, and regulatory requirements. This is a hands-on production role focused on operational delivery rather than content creation or audience strategy. Key Responsibilities - Build and configure marketing emails in SFMC, including layout, HTML/CSS edits, dynamic content, and personalization. - Conduct thorough QA and testing, including rendering, formatting, link validation, and cross-device/browser checks. - Ensure compliance with governance standards, including naming conventions, file formatting, brand guidelines, and UTM tracking. - Execute deployments according to the production schedule, partnering with the Supervisor, Email Marketing Production to prioritize workload and meet deadlines. - Collaborate with campaign managers and intake teams to confirm required assets, audiences, and approvals prior to deployment. - Partner with MarTech on data integration, audience queries, tagging, and troubleshooting. - Maintain documentation of production processes, QA checklists, and platform best practices. - Monitor post-deployment performance metrics (open rate, CTR, unsubscribes) and flag production-related improvement opportunities. - Support process improvements to enhance efficiency, accuracy, and speed to market. Qualifications - Experience with Journey Builder or similar automation tools. - Prior work in a regulated industry (healthcare, financial services, insurance). - Understanding of email analytics (open rate, CTR, bounce rate, unsubscribes) and how to interpret them for production improvements. - Exposure to marketing automation platforms beyond email (SMS, push, etc.). Ideal Candidate Snapshot A detail-oriented, technically skilled email production expert who thrives in a fast-paced, high-volume marketing environment. They will bring a mix of email development proficiency, QA rigor, compliance awareness, and the ability to partner cross-functionally to deliver flawless campaigns on schedule. Some project management experience is preferred, as this person needs to be able to work with the business and have a go-getter mentality and personality. Skills - Digital marketing - Email marketing - Project management - Marketing campaign - HTML - CSS - Marketing automation - Marketing strategy Additional Skills & Qualifications Must be located in one of the following states in order to be eligible to convert (ideally in CST/EST states): - Alabama - Delaware - Florida - Georgia - Idaho - Indiana - Kansas - Louisiana - Maine - Maryland - Minnesota - Nebraska - Nevada - New Hampshire - North Carolina - North Dakota - Ohio - Oklahoma - Pennsylvania - South Carolina - South Dakota - Tennessee - Texas - Utah - Virginia - West Virginia - Wisconsin - Wyoming Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based out of Chesapeake, VA. Pay and Benefits The pay range for this position is $40.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 5, 2026.

Role Description We are looking for an Email Marketing Specialist to join our team on a one-year contract basis, with strong potential to transition into a permanent full-time role based on performance and business growth. This is a fully remote position open to candidates anywhere in Canada, with an immediate start date negotiable based on the right candidate's availability. This is a dual-function role that combines hands-on HTML email development with direct client relationship management. You will be the technical resource and the primary point of contact for an assigned portfolio of client accounts — building and maintaining their email campaigns while managing the day-to-day relationship and ensuring they get maximum value from the ReachStack platform. If you have worked in an email marketing or digital agency environment where you have managed client accounts and done the technical production work, this role is a natural fit. You will be joining a small, experienced team and are expected to work independently with a structured onboarding and training period to get you fully up to speed. Responsibilities - Client Success - Serve as the primary point of contact for an assigned portfolio of client accounts, building strong relationships and maintaining high levels of satisfaction. - Develop a thorough understanding of the ReachStack platform and each client's unique communication goals and strategy. - Conduct regular check-ins to review campaign performance, address questions, and identify opportunities to improve client results. - Proactively identify and resolve client concerns before they escalate, maintaining a high standard of responsiveness and follow-through. - Support clients in making effective use of platform features through guidance and best practice recommendations. - Collaborate with internal teams to relay client feedback and contribute to ongoing service improvements. - Maintain accurate records of client interactions and account health using internal tools. - Email Development - Convert client creative designs into responsive HTML emails built for accuracy across platforms and email clients. - Build and maintain landing pages and web forms. - Create supporting digital assets including banners and social media materials. - Test all email builds rigorously across platforms and clients using Email on Acid. - Manage and implement changes for split testing in an agile development cycle. - Edit content, debug code, and refine existing email templates as needed. - Provide technical guidance and email best practice recommendations to support client expectations. Qualifications - Proficiency in HTML5 and CSS3. - Solid experience with responsive design and HTML email production. - Experience using Email on Acid or similar email testing platforms. - Proficiency in Adobe Photoshop for asset preparation and editing. - Experience working with WordPress. - Strong understanding of cross-browser and cross-client email compatibility. - Familiarity with web and email security principles. - Proven experience in a customer success, account management, or client services role within the software or technology industry. - Demonstrated ability to manage a portfolio of accounts independently with minimal day-to-day supervision. - Proven reliability working in a remote environment, with strong self-management and communication habits. - Comfortable working with Google Workspace, Microsoft O365, and project management tools such as JIRA. - Excellent written and verbal communication skills with the ability to build rapport and trust across a range of client relationships. Nice to Have - JavaScript. - Adobe Illustrator. - Experience with APIs and SEO. - Knowledge of modern design styles and technologies. - Familiarity with email marketing platforms such as Mailchimp, Salesforce Marketing Cloud, or similar ESPs. - Familiarity with Salesforce CRM. - Background in fintech, financial services, or wealth management. - Post-secondary education in Marketing, Communications, Web Development, or a related field. Experience - The right balance of both skill sets matters more than years on a resume. Candidates with 3 or more years in a combined client-facing and email production role — such as an email marketing or digital agency background — are preferred. - Strong candidates with proven skills in both areas and less experience will be considered. The Role at a Glance - One-year contract, full-time (40 hours per week). - Fully remote — open to candidates anywhere in Canada. - Immediate start, with flexibility based on candidate availability. - Strong potential to transition to a permanent full-time role based on performance and company growth. - No formal health benefits for the duration of the contract. Working at ReachStack At ReachStack, we work in a collaborative, remote-first environment where your contributions have a direct impact on both the technical quality and the client relationships we deliver. We are a small, close-knit team that values initiative, accountability, and ownership across everything we do. This role offers genuine breadth — you will build real expertise across email production and client success in a specialized area of digital marketing where precision and reliability matter. If you take pride in your work, thrive without close supervision, and enjoy being the person clients can count on, you will fit right in here.