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• Own the Streamlit-based KPI reporting platform (requirements, maintenance); define and prioritize technical requirements for country-specific secure data enclaves in partnership with implementation teams. • Uphold data governance standards and best practices by establishing and enforcing data integrity protocols (e.g., minimum aggregation levels) and guide teams on responsible use of data insights. • Lead and contribute to special projects that enhance support models, deepen partner enablement, and advance global scalability. • Serve as the primary liaison between Khan Academy HQ and country teams on analytics planning, reporting guides, analytics training resources, timelines, and deliverables. Ultimately, part of your role is crucial in building long-term data fluency within country teams. • Foster and facilitate a community of analysts across country teams, creating opportunities for shared learning, peer support, and the spread of best practices.

• Own and execute B2B customer lifecycle programs for school district leaders (Superintendents, Instructional leaders, Instructional IT leaders) who are current Khan Academy customers, including onboarding, engagement, renewal, and expansion. • Develop and manage lifecycle communications (email, newsletters, in-product or campaign touchpoints) that deliver timely, relevant messages to administrators and educators. • Create and refresh campaign content that highlights product updates, impact stories, customer success, and best practices to drive adoption. • Partner with Sales and Services to support renewal and expansion efforts through targeted campaigns and enablement materials. • Track lifecycle performance and engagement metrics, surfacing insights to optimize programs over time. • Execute top-of-funnel B2B acquisition campaigns in partnership with Product Marketing Managers to drive awareness and generate leads. • Support integrated product and initiative launches through coordinated email, paid media, event, and webinar campaigns. • Develop sales and partner enablement assets (one-pagers, toolkits, presentations) that support acquisition and campaign efforts. • Support marketing execution for key B2B events and conferences, including promotion, coordination, and post-event follow-up. • Collaborate cross-functionally with Product Marketing, Sales, and Integrated Marketing to ensure consistent messaging and smooth execution.

• Lead the operating rhythm for the External Relations organization, including planning cycles, leadership meetings, quarterly business reviews, and performance tracking against OKRs and key risks • Implement and continually improve organizational systems and processes for goal-setting, decision-making, data tracking, and accountability • Ensure the External Relations team has accurate timely data by working with the analytics team to analyze and surface insights from performance dashboards and guide strategic prioritization; ensure dashboard data fidelity • Support organizational design, hiring priorities, and onboarding for new External relations team members • Build cross team culture and engagement, including organizing and facilitating leadership offsites, External Relations all-hands meetings, and internal communications that strengthen cohesion and transparency • Lead and manage high-impact projects that advance Khan Academy’s growth and revenue goals • Provide analytical and strategic support to External Relations Leadership in evaluating business performance and new opportunities • Build revenue and impact models to guide strategic discussions and planning • Translate ambiguity into structure - define success metrics, clarify ownership, and ensure progress against strategic priorities • Serve as a trusted thought partner for the Chief External Relations Officer in preparing for board meetings, external engagements, and major presentations • Act as connective tissue between teams to ensure shared goals are clear, dependencies are managed, and execution is coordinated • Partner with Analytics to define business rules, success metrics, and performance frameworks that inform decision-making • Work closely with Product, Content, and Finance teams to align on shared goals, co-develop offerings, and ensure go-to-market plans reflect the needs of learners, teachers, parents and administrators • Collaborate with the other Strategy & Operations leaders to coordinate on central processes such as: OKR planning, Quarterly Business Reviews and ad hoc projects

• Own our Zendesk account end-to-end — managing inbound tickets from parents, teachers, and app store reviews with prompt, accurate, and empathetic responses, while also configuring workflows, macros, and tagging taxonomies to handle growing volume efficiently. • Define, track, and report on core support metrics — including first response time, resolution time, and ticket volume — using data and AI tools to surface patterns, drive process improvements, and bring structured insights to Product and Engineering. • Surface, replicate, and document user-reported bugs and ticket trends, serving as the go-between for users and the Product and Engineering teams to ensure issues are tracked, resolved, and informing the roadmap. • Maintain and improve our Help Center and technical user guides — writing and updating support articles, FAQs, troubleshooting guides, release notes, and device-specific resources (e.g., Google Admin Console guides for Chromebook deployments) — leveraging AI tools for efficient content creation. • Serve as first responder for user-facing incidents — coordinating with Engineering on triage, communicating status to affected users and partners, and documenting post-mortems. • Conduct regular testing of the Khan Kids app experience, including structured competitor analysis of peer apps, to proactively surface friction points and keep support content accurate as the product evolves. • Support district rostering via Clever and manual methods, serving as a knowledgeable resource for district IT administrators navigating app deployment and setup. • Triage, test, and track technical support issues for district and school partners, leading technical support calls as needed to resolve complex issues. • Collaborate with our District Success Team to write and maintain district-facing support resources, ensuring partners have what they need to successfully deploy and scale Khan Kids in their schools. • Build and maintain positive relationships with district and school partners, ensuring a high level of satisfaction and long-term engagement. • Partner with Product and Engineering to coordinate QA testing ahead of app updates, new features, and content launches — and develop corresponding support resources so users and partners are prepared from day one. • Maintain a close working relationship with the broader Khan Academy support team to align on tools, standards, and escalation processes.

• Serve as the primary point of contact for operational and implementation questions from country teams • Resolve ~80% of partner issues and clarifications without escalation • Run regular operational check-ins with priority country teams • Identify risks early and escalate only strategic, compliance, or resourcing tradeoffs • Develop deep fluency in Khan Academy products and translate product changes into clear, actionable guidance for country teams • Support grassroots and government-level launches with practical implementation counsel • Maintain a feedback loop to Product on field implications and recurring friction points • Support onboarding and accelerator processes for new countries • Provide guidance on adapting implementation models to local system constraints • Support pilot design and early-stage implementation stabilization for new country teams • Support design and execution of global convenings, learning communities, and knowledge-sharing initiatives • Contribute to professional learning tracks (e.g., KhanXchange) aligned to partner needs • Ensure country teams are informed of roadmap changes and prepared for transitions • Work closely with Product, Engineering, Data, Legal, and Marketing teams to unblock country needs • Ensure dependencies are tracked and moved forward • Maintain clarity on what is operational vs. strategic vs. product ownership • Protect senior leadership capacity by filtering and synthesizing issues before escalation

• Produce recurring reporting for senior leadership, including maintaining and updating Monthly Business Review (MBR) slides with company-level KPIs and narrative context (what changed, why it matters, and what to watch next). • Build, own, and continuously improve self-serve dashboards for organizations/teams (e.g., Philanthropy and cross-functional leaders), ensuring metrics are clearly defined, quality checked for data issues, well-documented, and trusted. • Respond to reporting requests from Philanthropy (including funder reporting), translating questions into clear requirements, pulling the right data, and delivering outputs on schedule. • Align on metric definitions, reconcile discrepancies, and partner with data/engineering where instrumentation or pipeline issues impact reporting. • Create lightweight analyses to add context to reporting (segmentation, comparisons over time, funnel summaries), and communicate findings in plain language. • Improve reporting workflows by templating, documenting processes, and automating repeatable tasks, while shifting toward building AI-powered, self-serve access via AI agents that can respond to stakeholder questions in real time.

• Localizing English Math videos into Telugu. • Reviewing and Editing KA Math Telugu content and/or creating and localizing new content (videos) as needed; keeping quality metrics in mind (Contextualisation, cohesion, rigor, clarity, pedagogical approach, etc.) • Collect on-ground feedback on content by interacting with state teachers and incorporating the feedback into the content. • Going through Telugu Math textbooks to highlight any modifications needed before localisation. • Reading through original material, reviewing it and recreating it in the target language in case needed, ensuring that the meaning of the source is retained. • Along with State Board and NCERT Books using specialist dictionaries, thesauruses and reference books to find the closest equivalents for terminology and words used. • Researching on relevant phraseology to find the correct localization. • Proofreading and editing final translated versions on the basis of the basic quality parameters (Meaning, Readability, Compliance, Terminology, Consistency and Linguistics). • Retaining and developing knowledge on specialist areas of video localization. • Developing glossary for the specific terminologies to be used in Khan Academy’s localization process and continuously update it with new terminology.

• Localizing English Science videos into Telugu. • Reviewing and Editing KA Science Telugu content and/or creating and localizing new content (videos) as needed; keeping quality metrics in mind (Contextualisation, cohesion, rigor, clarity, pedagogical approach, etc.) • Collect on-ground feedback on content by interacting with state teachers and incorporating the feedback into the content. • Going through Telugu Science textbooks to highlight any modifications needed before localisation. • Reading through original material, reviewing it and recreating it in the target language in case needed, ensuring that the meaning of the source is retained. • Along with State Board and NCERT Books using specialist dictionaries, thesauruses and reference books to find the closest equivalents for terminology and words used. • Researching on relevant phraseology to find the correct localization. • Proofreading and editing final translated versions on the basis of the basic quality parameters (Meaning, Readability, Compliance, Terminology, Consistency and Linguistics). • Retaining and developing knowledge on specialist areas of video localization. • Developing glossary for the specific terminologies to be used in Khan Academy’s localization process and continuously update it with new terminology.

• Reviewing and Editing KA Math/Science Telugu content and/or creating and localizing new content (text) as needed; keeping quality metrics in mind (Contextualisation, cohesion, rigor, clarity, pedagogical approach, etc.) • Collect on-ground feedback on content by interacting with state teachers and incorporating the feedback into the content. • Localizing Maths/Science text from English to Telugu. • Going through Telugu Math textbooks to highlight any modifications needed before localisation. • Reading through original material, reviewing it and rewriting it the target language in case needed, ensuring that the meaning of the source text is retained. • Along with State Board and NCERT Books using specialist dictionaries, thesauruses and reference books to find the closest equivalents for terminology and words used. • Researching on relevant phraseology to find the correct translation. • Proofreading and editing final translated versions on the basis of the basic quality parameters (Meaning, Readability, Compliance, Terminology, Consistency and Linguistics). • Retaining and developing knowledge on specialist areas of translation. • Developing glossary for the specific terminologies to be used in Khan Academy’s localization process and continuously update it with new terminology.

• Reviewing and Editing KA Science Telugu content and/or creating and localizing new content (videos & text) as needed; keeping quality metrics in mind (Contextualisation, cohesion, rigor, clarity, pedagogical approach, etc.) • Collect on-ground feedback on content by interacting with state teachers and incorporating the feedback into the content. • Managing a team of 5-6 localization experts. • Going through Telugu Science textbooks to highlight any modifications needed before localisation. • Reading through original material, reviewing it and rewriting it the target language in case needed, ensuring that the meaning of the source text is retained. • Along with State Board and NCERT Books using specialist dictionaries, thesauruses and reference books to find the closest equivalents for terminology and words used. • Researching on relevant phraseology to find the correct translation. • Proofreading and editing final translated versions on the basis of the basic quality parameters (Meaning, Readability, Compliance, Terminology, Consistency and Linguistics). • Retaining and developing knowledge on specialist areas of translation. • Adapting Khan Academy’s Style Guide for your language (Telugu). • Developing glossary for the specific terminologies to be used in Khan Academy’s localization process and continuously update it with new terminology.