WOW Remote Teams

Role Description This is a remote position. Our client is looking for a Part-Time Customer Service Representative to assist customers using their watersports rental services through phone, text, and email. They operate in the outdoor recreation industry and have expanded their app-enabled, self-service rental model across multiple U.S. communities in recent years. The ideal candidate is approachable, solution-oriented, and confident communicating with customers through different channels. They should be able to understand customer concerns, provide clear guidance, and create a positive experience even when resolving unexpected rental or service issues. Responsibilities - Respond promptly and professionally to customer inquiries through phone calls, text messages, and email. - Assist customers with questions related to rentals, equipment access, accounts, procedures, and general service information. - Investigate customer concerns and provide practical, accurate solutions. - Maintain a friendly, patient, and professional phone demeanor. - Guide customers through basic troubleshooting steps when they experience difficulties using the rental service. - Communicate policies, instructions, and next steps in a clear and easy-to-understand manner. - Escalate technical, billing, safety, or operational concerns when additional support is required. - Follow up with customers when necessary to confirm that their concerns have been resolved. - Document relevant customer interactions and maintain organized support records. - Learn the company’s rental processes, services, and customer support procedures. - Collaborate with other team members to communicate recurring customer issues or service improvements. - Complete additional administrative or customer support tasks based on business needs and individual capabilities. Qualifications - Experience supporting customers in hospitality, tourism, recreational services, rentals, travel, consumer services, or outdoor activities is preferred. - Familiarity with app-based services, online reservations, memberships, or self-service rental systems is an advantage. - Previous experience working remotely for a U.S.-based company is desirable. - Experience in a startup, small business, or fast-changing environment is beneficial. - Familiarity with customer support platforms, internet-based phone systems, SMS tools, or shared inboxes is preferred. - Interest in watersports, outdoor recreation, or customer-focused lifestyle brands is a plus. - Ability to identify recurring customer issues and communicate useful feedback to the team. Requirements - Previous experience in customer service, customer support, guest services, or a similar client-facing role. - Excellent spoken and written English communication skills. - Strong phone presence and the ability to communicate calmly and confidently. - Experience assisting customers through phone, email, text, or other digital communication channels. - Strong problem-solving skills and the ability to make sound decisions when addressing customer concerns. - Friendly, patient, and empathetic approach to customer interactions. - Ability to explain instructions clearly to customers with different levels of technical familiarity. - Strong organizational skills and attention to detail. - Ability to manage multiple conversations and priorities efficiently. - Comfortable learning new applications, systems, and service procedures. - Ability to work independently in a remote environment. - Reliable internet connection, computer equipment, and a professional workspace. - Availability to work on a part-time basis. - Must be located in Latin America. Benefits - Part-time position. - 100% remote opportunity. - Ability to work with a growing company in the outdoor recreation industry. - Exposure to a modern, app-enabled rental business.

Role Description This is a remote position. Our client is looking for a Property Repairs, Rental Turns & Renovations Specialist to oversee residential maintenance, unit turnovers, renovation projects, and vendor coordination across a growing property portfolio. They operate in the residential real estate industry and have continued expanding their portfolio across multiple U.S. markets while improving communities through renovations and technology-enabled property operations. This position requires an experienced property management professional who can remotely coordinate contractors, monitor project timelines and budgets, respond to resident maintenance needs, and ensure units are prepared for incoming tenants. The ideal candidate is highly organized, confident when communicating with vendors and residents, and comfortable managing several projects with competing priorities. Responsibilities - Manage the complete rental turnover process between tenant occupancies, from the initial inspection through move-in readiness. - Schedule contractors and vendors, monitor turnover checklists, order materials, coordinate deliveries, and process related invoices. - Coordinate inspections before move-in and after move-out to accurately document unit conditions and required repairs. - Oversee renovations, maintenance projects, and property repairs to ensure units meet quality, safety, and readiness standards. - Receive and coordinate maintenance requests while communicating clearly with residents regarding repair timelines and updates. - Dispatch and supervise vendors responsible for maintenance, general property upkeep, renovations, and seasonal services such as snow removal. - Monitor vendor performance and confirm that projects are completed accurately, on schedule, and within the approved scope. - Coordinate remote participation in city, housing authority, and other required property inspections. - Maintain compliance with relevant property regulations and inspection requirements. - Develop and manage a quarterly preventive maintenance program. - Coordinate periodic property inspections and ensure identified issues are addressed promptly. - Maintain detailed documentation related to inspections, repairs, maintenance activity, invoices, and vendor communications. - Identify, interview, hire, and onboard qualified vendors and contractors. - Review vendor estimates and invoices, validate completed work, and coordinate payment processing. - Participate in a rotating weekend and overnight schedule for emergency maintenance response and tenant-screening support during active listings. - Assist with renovation and rehabilitation projects connected to the company’s expanding property portfolio. - Support renovation due diligence, scope development, cost estimates, and project pricing. - Manage renovation budgets, contractor selection, schedules, deadlines, and payment milestones. - Monitor project expenses and address budget variances or potential cost overruns. - Maintain accurate information within property management databases, CRM platforms, and internal tracking systems. - Manage property-related emails, digital forms, surveys, and operational documentation. - Respond to general resident inquiries and ensure communication is routed to the appropriate team member or vendor. - Provide backup support for maintenance coordination and rental turnover activities when needed. - Coordinate emergency maintenance responses and vendor dispatching. - Lead projects designed to improve operational efficiency, workflows, and internal processes. Qualifications - Bachelor’s degree preferred; equivalent professional experience will also be considered. - Strategic and analytical mindset with the ability to identify operational inefficiencies. - Experience implementing property management processes, preventive maintenance programs, or workflow improvements. - Customer-focused approach to handling resident concerns and maintenance issues. - Resourceful problem-solving skills, particularly when working with limited resources or geographically distributed vendors. - Flexible, energetic, and positive approach to changing responsibilities and priorities. - Self-motivated working style with strong follow-through. - Ability to remain composed while coordinating urgent repairs or resolving vendor challenges. - Interest in contributing to a fast-growing, innovative, and evolving real estate organization. - Experience supporting a multi-property or geographically distributed residential portfolio is strongly preferred. - Familiarity with platforms such as Buildium, AppFolio, Yardi, Property Meld, Rent Manager, or similar property management systems is advantageous. Requirements - At least five years of property management experience, with significant responsibility for maintenance, renovations, repairs, or rental turnovers. - Hands-on experience overseeing property maintenance through remote coordination and onsite or corporate property operations. - Proven ability to manage residential vendors, contractors, maintenance providers, and project stakeholders. - Experience managing several repairs, rental turns, or renovation projects simultaneously. - Strong budgeting and analytical skills, including cost control, invoice review, financial reporting, and variance analysis. - Familiarity with residential property regulations, inspections, compliance requirements, and housing authorities. - Excellent verbal and written English communication skills. - Confident and professional communication style when interacting with residents, vendors, contractors, executives, and internal team members. - Exceptional attention to detail and the ability to maintain accurate property and project records. - Strong organization, prioritization, and time-management skills. - Ability to independently identify problems, evaluate available resources, and implement practical solutions. - Proven success working remotely with limited supervision and a high level of accountability. - Ability to collaborate across different time zones and maintain consistent communication with remote team members. - Availability Monday through Friday during the company’s core hours of 8:30 AM to 4:30 PM U.S. Eastern Time. - Willingness to participate in an agreed rotating weekend and overnight emergency-response schedule. - Comfortable using time-tracking and productivity software such as Hubstaff or an equivalent platform. - Ability to work closely with senior executives and respond constructively to direct feedback. - Technology proficiency and the ability to learn new property management systems quickly. - Located in Latin America and able to consistently work the required U.S. Eastern Time schedule. - Personal access to a reliable laptop and professional workspace, stable high-speed internet, backup internet and backup power, a printer, a smartphone capable of running required applications, a scanner or mobile document-scanning application, antivirus software, VPN, and other IT tools to meet company requirements. Benefits - Full-time independent contractor. - 100% remote position available to qualified professionals located in LATAM. - Consistent collaboration with a U.S.-based residential real estate team. - Opportunity to manage high-impact maintenance, rental turnover, and renovation projects.

Role Description This is a remote position. Our client is looking for a Leasing Specialist to manage leasing operations, resident services, and renewal activities across a growing residential portfolio. They operate in the residential real estate industry and have expanded into multiple U.S. markets while continuing to develop and improve distinctive rental communities. This position will support more than 75 residential units and active development projects. The selected professional will oversee the leasing journey from the initial inquiry through application, lease execution, resident support, and renewal. Success in this role requires a strong sales mindset, excellent communication, careful organization, and the ability to work independently while coordinating with residents, vendors, local assistants, and company leadership. The ideal candidate is proactive, technologically confident, and comfortable handling several priorities in a fast-moving remote environment. They should be equally capable of converting qualified leads, delivering an excellent resident experience, analyzing leasing performance, and assisting with urgent property-related matters. Responsibilities - Oversee leasing activities across multiple residential properties. - Respond promptly and professionally to prospective resident inquiries. - Schedule property tours and coordinate showings with local team members or assistants. - Track lead sources, prospect activity, follow-ups, and leasing outcomes. - Create, publish, and update rental listings across relevant online platforms. - Guide applicants through the full leasing process, including screening, application review, lease offers, and signing. - Maintain consistent communication with prospective residents throughout the application process. - Monitor vacancies, rental rates, comparable properties, and market conditions. - Recommend competitive pricing strategies that support occupancy and net operating income. - Conduct rental market research and identify relevant local leasing trends. - Collaborate with marketing and social media professionals to develop campaigns that attract qualified applicants. - Serve as the primary contact for resident questions, concerns, and leasing-related requests. - Deliver timely, professional, and service-oriented resident communication. - Manage lease renewal initiatives with the goal of maintaining at least a 60% annual renewal rate. - Track lease expiration dates and initiate renewal conversations within the appropriate timelines. - Prepare and distribute renewal offers and follow up until a decision is received. - Develop community engagement initiatives that strengthen resident satisfaction and belonging. - Maintain accurate resident, applicant, and lease information within the property management CRM. - Track leasing KPIs and prepare performance reports for company leadership. - Review monthly property budgets against actual results and present findings to leadership. - Prepare and review lease documentation according to applicable regulations and company standards. - Assist with routine remote property monitoring and leasing-performance reporting. - Support the screening, interviewing, selection, and onboarding of new vendors. - Review vendor invoices periodically and help coordinate payments. - Participate in rotating weekend and overnight coverage for emergency response and applicant screening during active listings. - Provide backup support for property maintenance coordination and rental turnover activities. - Help coordinate emergency maintenance responses and dispatch appropriate vendors. Qualifications - Five or more years of residential property management or leasing experience is strongly preferred. - Experience supporting U.S.-based residential properties, apartment communities, or multifamily portfolios. - Solid understanding of the complete leasing cycle, including lead follow-up, tenant screening, applications, lease documentation, and resident communication. - Experience overseeing leasing through remote operations while coordinating with onsite or corporate teams. - Familiarity with housing regulations, property-management requirements, and relevant housing authorities. - Strong sales ability and confidence converting qualified prospects into residents. - Exceptional interpersonal and verbal communication skills. - Confident, professional, and service-oriented communication style. - Excellent attention to detail when reviewing applications, leases, resident records, and reports. - Ability to prioritize multiple properties, residents, applicants, projects, vendors, and deadlines simultaneously. - Proven ability to work autonomously with limited supervision. - Strong time-management and organizational skills. - Awareness of time-zone differences when coordinating with residents, vendors, and internal team members. - Resourceful problem-solving skills and the ability to produce results with limited resources. - Ability to influence positive outcomes while keeping the resident and customer experience in mind. - Comfortable working directly with senior executives and receiving candid feedback. - Flexible, energetic, and positive approach to changing priorities. Requirements - At least five years of general sales experience. - Demonstrated success conducting sales or customer-facing activities in a remote environment. - Bachelor’s degree in Marketing, Business, or a related discipline. - Availability Monday through Friday during the core schedule of 10:30 a.m. to 6:30 p.m. U.S. Eastern Time. - Willingness to participate in a scheduled rotation covering weekends and overnight emergency needs. - Strong technology skills and the ability to learn new platforms independently. - Ability to use time-tracking and productivity software such as Hubstaff or an equivalent platform. - Dedicated, professional, and distraction-free home workspace. - Reliable laptop and high-speed internet connection. - Backup internet and backup power arrangements. - Cell phone capable of supporting required business applications. - Access to a printer and document-scanning functionality. - Updated antivirus software, VPN access, and any additional IT security tools required by the company. - Ability to provide services independently while meeting deadlines, property standards, budgets, regulations, and required outcomes. - Ability to avoid conflicting work or outside activities during hours billed to the client. Benefits - Full-time opportunity with an anticipated workload of 40 hours per week. - 100% remote work arrangement. - Opportunity to manage meaningful leasing and resident-service responsibilities across a growing property portfolio. - High degree of autonomy and ownership over daily priorities and results.

Role Description This is a remote position. Our client is looking for a Structural Drafter to create accurate structural drawings and models based on engineering plans, calculations, and project requirements. This role is primarily focused on structural drafting rather than engineering calculations. However, Structural Engineers with strong hands-on drafting experience may also be considered. The ideal candidate has extensive experience preparing structural construction documents using Revit and AutoCAD. They should be able to work independently while coordinating closely with engineers, manage assignments with minimal supervision, and consistently deliver accurate work. This position requires someone proactive, detail-oriented, eager to learn, and capable of taking ownership of projects. Strong written and spoken English is essential for understanding instructions, discussing revisions, and collaborating with the U.S.-based team. Responsibilities - Prepare detailed structural drawings based on engineering plans, sketches, calculations, and project specifications. - Develop and update structural models and construction documents using Revit and AutoCAD. - Translate engineering concepts into clear, accurate, and buildable drawings. - Draft structural elements such as foundations, framing systems, columns, beams, walls, slabs, and connection details. - Work alongside Structural Engineers to incorporate design requirements and project revisions. - Coordinate multiple drafting assignments while maintaining accuracy and meeting deadlines. - Review engineering markups and implement corrections efficiently. - Verify dimensions, annotations, references, and drawing consistency before submitting work. - Perform thorough quality checks to identify drafting errors, missing information, or coordination issues. - Maintain organized drawing files, models, revisions, and project documentation. - Communicate questions, conflicts, or missing details proactively. - Follow established drafting standards, templates, naming conventions, and internal procedures. - Use Microsoft Office applications to support project communication, documentation, and task tracking. - Continue developing technical knowledge through feedback, training, and exposure to new projects. Qualifications - Technical degree, associate degree, bachelor’s degree, or equivalent training in drafting, civil engineering, structural engineering, architecture, or a related field. - Several years of hands-on structural drafting experience, preferably within an engineering or design firm. - Structural Engineers may be considered when their background includes substantial day-to-day drafting and construction-document production. - Experience preparing drawings for building-related structural projects. - Strong understanding of drafting accuracy, drawing organization, and document coordination. - Experience receiving and implementing redlines or engineering markups. - Previous experience collaborating remotely with U.S.-based engineering, architecture, or construction teams is preferred. - Familiarity with U.S. construction-document standards and terminology is an advantage. Requirements - Extensive professional experience in structural drafting. - Strong proficiency in Revit. - Strong proficiency in AutoCAD. - Demonstrated ability to prepare structural drawings from engineering plans and markups. - Ability to read and interpret structural, architectural, and construction documents. - Understanding of structural components, building systems, dimensions, sections, schedules, and construction details. - Strong attention to detail and commitment to reviewing work before submission. - Ability to work independently and complete assignments with limited supervision. - Ability to collaborate directly and efficiently with Structural Engineers. - Strong organizational and time-management skills. - Ability to manage parallel assignments and changing priorities. - Proactive approach to identifying questions and resolving drafting issues. - Fast-learning mindset and willingness to grow within the role. - High level of spoken and written English proficiency. - Working knowledge of Microsoft Office, including Outlook, Word, and Excel. - Reliable computer equipment and internet connection suitable for remote drafting work. Benefits - Full-time opportunity. - 100% remote position. - Opportunity to work on structural engineering projects for the U.S. market.

Role Description This is a remote position. Our client is looking for a VA - BDR Appointment Setter to support their business development efforts through outbound prospecting, research, and appointment setting. This role is ideal for someone who enjoys engaging with prospects, identifying opportunities, and maintaining organized sales pipelines. This position goes beyond traditional virtual assistant responsibilities. They are seeking a professional who can combine research, lead generation, relationship-building, and CRM management to help drive new business opportunities. The ideal candidate will be comfortable making outbound calls, conducting detailed prospect research, and supporting sales initiatives while maintaining accurate records and data. Responsibilities - Conduct outbound B2B cold calls to identify potential opportunities and schedule appointments for the sales team. - Research prospective clients and gather relevant business information. - Maintain and update CRM records with accurate prospect and client data. - Build and manage lead lists through online research and database management. - Track outreach activities and appointment-setting performance metrics. - Follow up with prospects through phone, email, and other communication channels. - Organize and maintain spreadsheets, reports, and sales-related documentation. - Collaborate with internal stakeholders to support business development initiatives. - Ensure all prospect interactions are documented accurately within CRM systems. - Assist with lead qualification and pipeline management activities. Qualifications - Experience within mortgage, lending, banking, real estate, appraisal, title, escrow, or related industries is highly preferred. - Experience supporting business development or sales teams. - Strong interpersonal and relationship-building skills. - Friendly, energetic, and professional communication style. - Self-motivated and capable of working independently in a remote environment. - Comfortable handling high-volume outreach activities. - Strong problem-solving and organizational skills. Requirements - Previous experience in appointment setting, business development, lead generation, or sales support. - Experience conducting outbound B2B cold calling. - Strong verbal and written English communication skills. - Professional and neutral English accent. - Excellent research and information-gathering abilities. - Strong attention to detail and data-entry accuracy. - Experience working with CRM platforms. - Proficiency with spreadsheets and data management. - Ability to work during U.S. Eastern Time business hours. - Ability to manage multiple tasks while maintaining organization and accuracy. Benefits - Full-Time position. - 100% Remote opportunity. - Work with a growing and established organization. - Opportunity to contribute directly to business growth initiatives.

Role Description This is a remote position. Our client is looking for a Patient Care Coordinator to guide patients through each stage of their care journey while delivering responsive, compassionate, and highly organized support. This person will help shape the patient experience, coordinate appointments and follow-ups, and ensure that administrative or insurance-related barriers do not delay care. The position will begin as a part-time, three-month contract, with the possibility of transitioning into a full-time role based on mutual fit and business needs. - Manage the patient navigation process from beginning to end, including appointment scheduling, next-step guidance, follow-ups, and re-engagement of patients who have not yet scheduled. - Help patients understand clinician-provided information regarding risk levels, recommended actions, and the importance of completing their care plan. - Act as the primary point of contact after an appointment is booked, providing timely and empathetic assistance through phone, email, and text. - Contact patients who have completed a risk assessment or received a physician referral and encourage them to schedule the appropriate visit. - Monitor imaging and testing orders from placement through completion, ensuring that patients receive timely reminders and follow-up support. - Develop working knowledge of breast health, screening recommendations, risk assessment, and early-detection practices. - Coordinate with breast health specialists, imaging centers, healthcare providers, and insurance payers to maintain a smooth patient experience. - Review the EMR regularly and identify opportunities to improve referrals, registration workflows, SBO/MSPQ issues, charge capture, and claim-edit processes. - Use EMR systems and insurance portals to estimate patient financial responsibility and clearly communicate expected costs. - Support billing, claims follow-up, payment collection, and other revenue-cycle activities as needed. - Manage pre-visit authorization workflows and secure payer approvals before appointments. - Coordinate system access and resolve basic technical issues affecting the care team. - Maintain accurate patient records while protecting confidential health information. - Identify workflow gaps, take ownership of solutions, and help improve internal processes as the organization grows. Qualifications - Previous experience working with EMR or EHR platforms and healthcare insurance portals. - Familiarity with insurance verification, benefit estimates, prior authorizations, billing, claims, or collections. - Experience in telehealth, women’s health, oncology, OB/GYN, radiology, breast imaging, or another specialty-care environment. - Background in patient outreach, referral conversion, appointment coordination, or order tracking. - Understanding of healthcare privacy and patient confidentiality standards. - Experience working remotely with a startup, growing healthcare company, or rapidly changing team. - Ability to troubleshoot basic technology and system-access problems. - A resourceful, action-oriented approach and willingness to build processes rather than rely exclusively on established procedures. Requirements - At least one year of experience in care coordination, patient services, healthcare customer support, or another patient-facing position. - Hands-on experience scheduling appointments, managing follow-ups, and communicating directly with patients. - Ability to support individuals through sensitive or emotionally challenging healthcare situations with empathy and discretion. - Strong verbal and written communication skills, with the ability to explain detailed information clearly and confidently. - High level of organization and attention to detail. - Ability to manage multiple patients, deadlines, orders, and follow-up activities without losing track of key information. - Confidence using multiple digital platforms and learning unfamiliar software quickly. - Proactive problem-solving skills and a strong sense of ownership. - Ability to work independently and take an initiative from identification through execution and improvement. - Comfort working in a fast-moving environment where processes may still be evolving. - Genuine interest in women’s health and preventive care. Benefits - Part-time position during the initial contract period. - Three-month contract with the potential to transition into a full-time opportunity. - 100% remote work. - Opportunity to contribute to a meaningful women’s health mission. - Direct involvement in shaping patient-care processes and improving the member experience.

Role Description This is a remote position. Our client is looking for a Data Analyst & Tracking Specialist to take ownership of their digital measurement, tracking, and performance reporting ecosystem on a part-time, fully remote basis. They operate in the digital marketing and advertising space, supporting performance-driven campaigns through data, analytics, and technical campaign optimization. This role is ideal for someone who enjoys solving complex tracking issues, building accurate attribution systems, and helping teams make better decisions through reliable data. - Build, implement, and manage advanced tracking setups through Google Tag Manager, including both web and server-side container configurations. - Configure and validate conversion tracking across paid media platforms such as Google Ads, Meta, TikTok, and other digital advertising channels. - Set up and maintain native pixels, Conversion APIs, and other tracking methods to improve campaign attribution and data accuracy. - Manage GA4 configurations, including custom dimensions, custom metrics, enhanced measurement, event tracking, and cross-domain tracking. - Develop and maintain clean, client-facing dashboards using Looker Studio or platform-native reporting tools. - Create reporting systems that focus on meaningful business outcomes, ROI, and performance insights rather than vanity metrics. - Audit existing client analytics accounts to identify tracking gaps, broken tags, attribution issues, and data inconsistencies. - Troubleshoot tracking problems, resolve data discrepancies, and ensure measurement setups are reliable across multiple accounts. - Define and work with custom data layers to capture key website actions, dynamic events, form submissions, and conversion points. - Support API, webhook, and CRM-related integrations to ensure conversion data passes correctly between websites, CRMs, and advertising platforms. - Translate technical data findings into clear, concise insights for account teams and clients. - Monitor data quality and proactively investigate performance drop-offs, tracking failures, or unexpected changes in reporting. - Ensure tracking implementations follow privacy standards and adapt to modern data limitations such as iOS changes and browser restrictions. Qualifications - Mid-to-senior or expert-level experience in digital analytics, tracking, or marketing measurement. - Previous experience in an agency, performance marketing, or multi-client environment is strongly preferred. - Comfortable working directly with account teams, media buyers, developers, or clients when needed. - Strong problem-solving skills and the ability to diagnose tracking issues quickly. - Ability to explain complex technical topics in a simple and useful way. - Highly organized, autonomous, and comfortable managing priorities in a fractional role. - Strong understanding of how accurate tracking impacts paid media optimization and reporting. Requirements - 3+ years of hands-on experience with Google Tag Manager and GA4 in complex tracking environments. - Strong experience managing analytics and tracking across multiple client accounts, ideally in an agency or media environment. - Advanced knowledge of conversion tracking for paid media platforms, including Google Ads, Meta, and TikTok. - Proven experience working with pixels, server-side tracking, Conversion APIs, and attribution troubleshooting. - Solid understanding of GA4 setup, event tracking, custom dimensions, custom metrics, enhanced measurement, and cross-domain tracking. - Experience building dashboards in Looker Studio or similar reporting tools. - Strong technical understanding of HTML, CSS selectors, and custom JavaScript variables. - Experience capturing dynamic website events, form submissions, and other non-standard conversion actions. - Ability to define, implement, and troubleshoot custom data layers. - Familiarity with API or webhook integrations used to send conversion data to CRMs or ad platforms. - Strong understanding of attribution models, conversion modeling, and privacy-related tracking challenges. - Ability to work independently, investigate issues proactively, and manage technical execution without constant supervision. - Strong attention to detail and ability to handle multiple client accounts at the same time. Benefits - Part-time role with a commitment of approximately 20 hours per week. - 100% remote position. - Opportunity to work in a technical, high-impact role supporting digital advertising performance.

Role Description This is a remote position. Our client is looking for a Patient Coordinator to join their growing remote healthcare support team. They are an innovative healthcare technology organization focused on improving patient outcomes through care coordination and remote patient management solutions. The Patient Coordinator will play a key role in patient outreach, insurance verification, enrollment, and documentation. This position requires excellent communication skills, strong attention to detail, and the ability to manage sensitive patient information while maintaining HIPAA compliance. The ideal candidate enjoys helping patients, is highly organized, and can efficiently balance administrative responsibilities with compassionate patient interactions. Responsibilities - Conduct outbound calls to eligible patients to introduce available care management programs. - Clearly explain Chronic Care Management (CCM), Remote Patient Monitoring (RPM), Transitional Care Management (TCM), Behavioral Health Integration (BHI), and other care management services in a compassionate and easy-to-understand manner. - Educate patients about program benefits, answer questions, and obtain documented patient consent in accordance with Medicare regulations. - Follow up with patients regarding appointments, missed visits, and ongoing care plans. - Verify Medicare and commercial insurance eligibility before patient enrollment. - Confirm active insurance coverage, payer information, patient demographics, and primary and secondary insurance details. - Identify patients who qualify for Medicare care management programs and ensure all payer eligibility requirements are met before services begin. - Review insurance updates and communicate any discrepancies to the billing team. - Accurately enter and update patient demographics, insurance information, provider details, referrals, physician orders, and other required information in Athenahealth. - Document all patient interactions, outreach attempts, enrollment activities, and care coordination efforts within the EMR. - Upload and organize supporting documentation while maintaining complete, accurate, and HIPAA-compliant patient records. - Review documentation for completeness, resolve discrepancies, and maintain the integrity of patient data. - Maintain professionalism, confidentiality, and exceptional customer service during every patient interaction. Qualifications - Experience using Athenahealth is highly preferred. - Medical background is preferred. - Bilingual English and Spanish is preferred. - Experience supporting patient care management programs is a plus. - Knowledge of CCM, RPM, TCM, BHI, or similar healthcare programs is an advantage. - Fast and accurate typing/data entry skills. - Familiarity with EMR/EHR systems. Requirements - Previous experience in a healthcare administrative, patient coordination, medical office, or similar role. - Strong English communication skills, both verbal and written. - Excellent customer service and patient communication abilities. - Experience with insurance verification, particularly Medicare and commercial insurance plans. - High level of accuracy with data entry and documentation. - Ability to multitask while maintaining exceptional attention to detail. - Strong organizational and time management skills. - Comfortable working independently in a fully remote environment. - Commitment to maintaining HIPAA compliance and patient confidentiality. Benefits - Full-time position. - 100% remote opportunity. - Work with an innovative healthcare organization focused on improving patient care. - Professional growth within the healthcare technology industry.

• Manage and maintain products, collections, and services within Shopify. • Keep ecommerce projects organized and progressing according to priorities. • Coordinate with vendors to ensure customer orders are processed and fulfilled accurately. • Monitor order status and follow up with vendors when necessary. • Respond to customer emails related to orders or general inquiries when required. • Schedule and publish social media content across company platforms. • Generate marketing and social media content using AI-powered tools. • Assist with ongoing administrative and operational tasks. • Maintain accurate information across ecommerce platforms. • Support process improvements that enhance efficiency and organization. • Track assigned tasks and provide regular status updates.

• Answer and manage incoming phone calls professionally • Schedule appointments and maintain attorney calendars • Coordinate communications between clients, attorneys, courts, and third parties • Prepare legal forms, documents, and transcripts from dictated notes • Organize legal documentation and maintain accurate records • Assist with administrative and legal support tasks as needed • Ensure deadlines, appointments, and follow-ups are completed on time • Maintain confidentiality while handling sensitive legal information • Support the legal team with general office coordination and workflow management