• Respond to customer inquiries via email, chat, social media, or support platforms. • Handle order concerns, tracking requests, returns, refunds, and general product inquiries. • Deliver professional and customer-focused support to maintain positive customer experiences. • Process and monitor orders through Shopify, Amazon, WooCommerce, or similar platforms. • Update order statuses, tracking information, and customer records. • Coordinate with fulfillment teams or suppliers regarding shipping and delivery concerns. • Upload and update product listings, descriptions, pricing, and images. • Monitor inventory levels and report stock concerns. • Assist with catalog organization and product categorization. • Maintain accurate records, reports, and documentation. • Assist with data entry, spreadsheets, and workflow tracking. • Support promotions, product launches, and marketing initiatives when needed. • Assist with social media scheduling and content posting. • Coordinate basic graphics or marketing assets using Canva or similar tools. • Monitor comments and messages on social platforms when needed.

• Own the ongoing optimization of product detail pages across key retail and marketplace accounts. • Improve PDPs across Sam’s Club, Costco, TV commerce, Macy’s, Kohl’s, and marketplace channels • Write and optimize retailer-ready titles, bullets, descriptions, SEO keywords, image callouts, FAQ language, and product setup fields • Identify factors impacting product performance, including weak imagery, unclear value propositions, poor benefit hierarchy, missing education, or incomplete content • Improve on-page storytelling and merchandising effectiveness to support product performance • Brief designers on required visual assets including hero images, value callouts, infographics, comparison charts, and promotional creatives • Collaborate with creative teams to ensure assets support merchandising and conversion goals • Own content and merchandising elements of item setup across retailer systems • Manage retailer templates, product attributes, image submissions, PDP copy fields, asset uploads, setup trackers, and post-launch reviews • Review live pages to ensure content accuracy, compliance, and optimization quality • Maintain weekly performance trackers showing updates, launch timing, and resulting performance impact • Track product page performance improvements and monitor KPI progress across channels • Partner with sales operations, design, account management, operations, supply chain, and finance teams to ensure PDPs remain accurate and optimized • Support the rollout of optimization initiatives across active digital accounts over time

• Define and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform • Build scalable workflows supporting onboarding, restaurant administration, menu/catalog management, order operations, reporting, and integrations • Prioritize features and platform improvements using customer feedback, operational insights, analytics, and market research • Establish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomes • Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability • Lead discovery sessions with enterprise restaurant customers to understand operational challenges across complex multi-location and franchise environments • Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility • Drive customer journey mapping, usability testing, and workflow optimization initiatives • Build and enhance enterprise tooling for Restaurant administration, Merchant management, Order operations, User permissions and role management, Reporting and analytics, Platform integrations and APIs • Collaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilities • Translate business requirements into clear product requirements, user stories, acceptance criteria, and launch plans • Support go-to-market readiness through documentation, training, product positioning, and rollout planning • Leverage data, analytics, and AI-driven insights to identify operational inefficiencies and prioritize platform improvements • Explore opportunities for intelligent automation, predictive operational tooling, and AI-enhanced restaurant management workflows • Partner with Data and Engineering teams to improve operational visibility and decision-making through analytics and automation

• You'll be our AI-native systems leader for Ecommerce platforms, owning the technical strategy, governance, and day-to-day operations of the platform portfolio that powers experimentation, personalization, and site operations. • As the team's systems architect, you'll design resilient event and identity models, integration patterns, and production data flows that scale while enabling rapid, safe experimentation. You'll lead a small platform team, set the roadmap, and partner across Growth, Engineering, Strategic Delivery, Analytics, Acquisition, and other cross-functional stakeholders. • You’ll prototype and operationalize AI workflows and agentic automations that make the entire team faster and more efficient. You'll also own platform governance, runbooks, SLAs, and vendor relationships.