• Own the ongoing optimization of product detail pages across key retail and marketplace accounts. • Improve PDPs across Sam’s Club, Costco, TV commerce, Macy’s, Kohl’s, and marketplace channels • Write and optimize retailer-ready titles, bullets, descriptions, SEO keywords, image callouts, FAQ language, and product setup fields • Identify factors impacting product performance, including weak imagery, unclear value propositions, poor benefit hierarchy, missing education, or incomplete content • Improve on-page storytelling and merchandising effectiveness to support product performance • Brief designers on required visual assets including hero images, value callouts, infographics, comparison charts, and promotional creatives • Collaborate with creative teams to ensure assets support merchandising and conversion goals • Own content and merchandising elements of item setup across retailer systems • Manage retailer templates, product attributes, image submissions, PDP copy fields, asset uploads, setup trackers, and post-launch reviews • Review live pages to ensure content accuracy, compliance, and optimization quality • Maintain weekly performance trackers showing updates, launch timing, and resulting performance impact • Track product page performance improvements and monitor KPI progress across channels • Partner with sales operations, design, account management, operations, supply chain, and finance teams to ensure PDPs remain accurate and optimized • Support the rollout of optimization initiatives across active digital accounts over time

• Define and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform • Build scalable workflows supporting onboarding, restaurant administration, menu/catalog management, order operations, reporting, and integrations • Prioritize features and platform improvements using customer feedback, operational insights, analytics, and market research • Establish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomes • Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability • Lead discovery sessions with enterprise restaurant customers to understand operational challenges across complex multi-location and franchise environments • Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility • Drive customer journey mapping, usability testing, and workflow optimization initiatives • Build and enhance enterprise tooling for Restaurant administration, Merchant management, Order operations, User permissions and role management, Reporting and analytics, Platform integrations and APIs • Collaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilities • Translate business requirements into clear product requirements, user stories, acceptance criteria, and launch plans • Support go-to-market readiness through documentation, training, product positioning, and rollout planning • Leverage data, analytics, and AI-driven insights to identify operational inefficiencies and prioritize platform improvements • Explore opportunities for intelligent automation, predictive operational tooling, and AI-enhanced restaurant management workflows • Partner with Data and Engineering teams to improve operational visibility and decision-making through analytics and automation

• You'll be our AI-native systems leader for Ecommerce platforms, owning the technical strategy, governance, and day-to-day operations of the platform portfolio that powers experimentation, personalization, and site operations. • As the team's systems architect, you'll design resilient event and identity models, integration patterns, and production data flows that scale while enabling rapid, safe experimentation. You'll lead a small platform team, set the roadmap, and partner across Growth, Engineering, Strategic Delivery, Analytics, Acquisition, and other cross-functional stakeholders. • You’ll prototype and operationalize AI workflows and agentic automations that make the entire team faster and more efficient. You'll also own platform governance, runbooks, SLAs, and vendor relationships.

Title: National Account Manager - eCommerce Location: USA: Georgia (Remote) Works with Key Decision Makers at assigned accounts (HomeDepot.com, Lowes.com & Menards.com) to develop and implement account strategies to support Pfister growth at respective retailer websites. Duties include account development, driving eCommerce growth through on-site investment, leading digital content, promotional strategy, providing key metrics to account decision makers, partnering with Brick & Mortar account managers and presenting quarterly business reviews with updated strategies and results. Responsibilities also include strategic account planning, forecasting, demand planning, and driving overall customer profitability. Primary Duties and Responsibilities - Develop eCommerce business strategy for Pfister Plumbing Retail.com Accounts. Deliver reasoning based upon analysis of customer insights, customer strategy, internal financial analysis, business strategy, portfolio, promotions, marketing/multi-channel, and inventory. - Identify and develop new business opportunities which result in the achievement of increased revenue, profitability, and market share. - Develop the annual quota, profit plan and sales action plan and monitor actual results vs. plan throughout the year, adjusting when appropriate. Conduct business reviews with accounts and present them as appropriate to management. - Assist marketing and sales management with the development of retailer focused marketing strategies and advertising plans as appropriate. - Partners with digital & brand marketing teams to ensure Pfister’s SEO relevancy, content health, paid media strategy and promotional campaigns are aligned with key eCommerce retailers & internal goals. - Provide knowledge on current eCommerce industry best practices. Consult on cross-functional projects to ensure eCommerce principles are incorporated. - Partner with Consumer Services to ensure the fulfilment of goods and services ordered via the eCommerce channel and ensure a high level of customer satisfaction and business efficiency. - Develop recommendations for capital, operating and staffing budgets. Collaborate with other leaders in the development of a coordinated budget recommendation for Director approval. Provide fiscal oversight of allocated resources, assets and expenses. Make necessary decisions to adjust to variations in projected budget income caused by fluctuating volumes and other external factors. - Serve as the key point of contact for all eCommerce related tasks at the respective retail.com accounts. Both internally and externally. - Ensure eCommerce strategies align with Brick & Mortar initiatives to deliver a cohesive Omni-channel experience. Education and Experience Profile - Bachelor’s degree in business or related field required - Management Experience in Multi-Level Organization preferred - Minimum 3-6 years prior eCommerce experience. - Former experience with eCommerce focused retail merchants or as a channel account manager with eCommerce focused retail merchants, primarily HomeDepot.com, Lowes.com, Amazon, or Walmart.com Required Skills • Strong verbal, written, and interpersonal communication abilities. • Ability to strategically develop plans and processes. • Demonstrated sales and negotiation Skills • Excellent Presentation Skills • Proficient in Microsoft Office Suite • Self-Motivated with strong work ethic • Problem Solver Work Environment: - Working conditions are normal for an office environment. - Travel required for meetings, training seminars, trade shows and end user presentations. 30% Travel Required.