SimpliSafe

• You'll be our AI-native systems leader for Ecommerce platforms, owning the technical strategy, governance, and day-to-day operations of the platform portfolio that powers experimentation, personalization, and site operations. • As the team's systems architect, you'll design resilient event and identity models, integration patterns, and production data flows that scale while enabling rapid, safe experimentation. You'll lead a small platform team, set the roadmap, and partner across Growth, Engineering, Strategic Delivery, Analytics, Acquisition, and other cross-functional stakeholders. • You’ll prototype and operationalize AI workflows and agentic automations that make the entire team faster and more efficient. You'll also own platform governance, runbooks, SLAs, and vendor relationships.

• Own the end-to-end pricing/promotions testing roadmap — prioritize the backlog, design tests, set stakeholder expectations, analyze test results and drive rollout decisions • Set the promotional strategy, calendar and prioritization; partner with your direct report on execution • Develop new promotional structures and ideas grounded in performance data and competitive intelligence • Synthesize competitor analysis to inform our positioning and calendar • Own stakeholder communication on promotions and test expectations across the business • Partner with finance and analytics teams to understand how promotional strategy impacts business performance, and make data-driven adjustments to achieve goals • Partner with acquisition team to identify opportunities to personalize promotions across channels in order to improve media performance • Be a leader in the adoption of AI-driven approaches for personalized promotions, leveraging models to optimize conversion rate and promotional spend efficiency • Build and own discount budgeting capability — track, model, and communicate promotional spend and ROI • Use financial modeling to recommend promotional changes and evaluate their conversion and margin impact • Manage and develop one direct report, coaching them on analytical skills, business acumen, and stakeholder communication

Title: Sr. Director, UX Location: Boston, MA, United States Job Description: About SimpliSafe We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don't just want you to work here. We want you to grow and thrive here. We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday - working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done. Why are we hiring? Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. Role Overview We are seeking a Senior Director of UX Design, Research & Content Strategy to own experience strategy across our full product portfolio: app, web, hardware interfaces, and the end-to-end customer lifecycle. This is a key leadership role with a hands-on expectation: you will set organizational direction, build and develop the team, and engage directly on the work that matters most. You will sit on CPO's leadership team for product planning and investment decisions, and you are expected to drive UX, research, and content as a unified business function. You will inherit a team of 12 (designers, researchers, and content strategists) and a function with real capability and momentum. The opportunity is to elevate what exists, not build from zero. SimpliSafe's UX, research, and content capabilities have grown substantially; this role is the next chapter: moving the function from craft-focused to outcome-accountable, from reactive to proactive, and from team-level to enterprise-level influence. Key Responsibilities Strategy, Execution & Organizational Leadership - Own the multi-year UX vision across SimpliSafe's digital and physical products; define how design, research, and content strategy are structured, staffed, and measured as business outcomes (activation, retention, plan upgrade conversion), driving Customer Lifetime Value (CLV). - Establish a scalable design system and experience language across App (iOS/Android), web, and hardware interfaces. - Own content strategy as a first-class discipline: ensure that the words, labels, flows, and in-product messaging across the SimpliSafe experience are purposeful and consistent. - Set and enforce how UX integrates into the product development process from discovery through post-launch; ensure design and content intent survive the handoff to Engineering. - Recruit, develop, and retain high-caliber designers, researchers, and content strategists; build managers who operate with autonomy, freeing you to lead at the organizational and strategic level. Continuously raise the bar: elevate the team's output, hold individuals to business outcomes, and build a culture where good work is distinguished from great work. - You will need to personally produce work on the highest-stakes problems where the team needs a standard set by example. Research as a Business Decision Tool - Mature the research function from execution-focused to decision-driving: establish the standard that every study is scoped around an open business question, and build the team's capability to hold that bar. Build a culture that treats research as a tool for answering open questions, not for validating assumptions or generating stakeholder comfort. - Translate business questions into precise research questions before any study is scoped. Drive the discipline of asking: what decision hangs on this answer, and what would we do differently depending on what we learn? AI-Augmented Design & Research - Lead adoption of AI tools across design and research workflows to raise quality, compress cycle times, and free the team for higher-judgment work. You must be a practicing user of these tools yourself. - Set standards for where AI augmentation is appropriate (generative ideation, design iteration, qual synthesis at scale) and where human judgment is non-negotiable (strategic framing, cross-functional influence). - Partner with Engineering and Product Management to ensure that where AI enters customer-facing products, the UX standards for transparency, trust, and error recovery are defined by this function. Cross-Functional Influence - Operate as a peer to VP/Director-level leaders across Product, Engineering, Industrial Design, Marketing, and CX. Lead UX in executive reviews and investment decisions; frame experience trade-offs in business terms. - Partner with Industrial Design to maintain hardware/software continuity as a coherent end-to-end experience. What We're Looking For Required We don't expect candidates to have led in every dimension of this role. We're looking for depth in most areas and the intellectual drive to grow into the rest. - 15+ years in UX Design, UX Research, Content Strategy, or a combination; at least 6 years leading multi-disciplinary experience organizations (design + research + content), including org design, hiring, and operating model ownership. - Demonstrated track record of UX and content strategy at the executive level in a consumer-facing DTC company, with measurable contribution to business outcomes (conversion, activation, retention, revenue). - Proven working depth across design, research, and content strategy disciplines; you must have sufficient depth to raise the quality bar, accelerate the team's growth, and produce directly on the highest-stakes work. - Demonstrated research discipline: experience building or running a research function where studies are scoped around open business questions. Able to say no to research that lacks decision context. - C-suite-level influence through business fluency and clear thinking. - Hands-on fluency with AI design and research tools: personal usage, a formed point of view on where they add value, and demonstrated experience driving team adoption. Preferred - Experience in hardware plus software environments (IoT, connected home, consumer electronics). Strong candidates with exceptional depth in digital DTC and limited hardware background are encouraged to apply. What Values You'll Share - Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them. - Aim High - Always challenging ourselves and others to raise the bar. - No Ego - Maintaining a "no job too small" attitude, and an open, inclusive and humble style. - One Team - Taking a highly collaborative approach to achieving success. - Lift As We Climb - Investing in developing others and helping others around us succeed. - Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment. What We Offer - A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive - A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here) - Free SimpliSafe system and professional monitoring for your home. - Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change. The target annual base pay range for this role is $244,000 to $357,000. This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees' job-related skills, experience, qualifications, work location, and other relevant business factors. Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here. We're committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values. We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others.

• Assist future customers through the process of selecting the right system, products and services best suited for their lifestyle needs. • Identify key insights to customers needs and provide recommendations to help secure their home, family, pets, etc. • Follow SimpliSafe’s sales methodology to ensure the highest level of respect, trust, and loyalty with our future customers. • Perform customer follow-up activities including quotes, information requests, etc. • Properly collect and input customer information for proper customer identification. • Make recommendations of special promotions and affiliated partner’s products and services.

• Lead SimpliSafe through a historic brand evolution informed by fresh segmentation insights and a new long-term consumer target. • Redefine our positioning, narrative, architecture, and messaging hierarchy — creating a brand platform that delivers clear, measurable improvements in performance. • Shape the strategic identity and voice of a beloved national brand during a rare moment of reinvention. • Oversee a creative transformation that modernizes how SimpliSafe communicates across campaigns, performance media, lifecycle, packaging, retail, and CX. • Build a performance-driven creative engine grounded in A/B testing, champion–challenger frameworks, and disciplined experimentation. • Partner with Product as segmentation unlocks a ground-up product roadmap transformation, influencing what we build and how we tell the story. • Lead cross-channel product narrative development that strengthens relevance, differentiation, and conversion. • Align Growth, Product, CX, PR, and Data around a unified brand strategy and refreshed customer narrative. • Ensure our brand and creative transformation shows up in performance metrics across the full funnel.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are excited to share that the Sales Agent role starts at $20 per hour along with the option of a number of exciting benefits! Our Sales Team is growing and we're looking for motivated and ambitious self-starters who are excited to advance their careers at SimpliSafe. We are looking for charismatic and skilled sales professionals to convert inbound leads to active customers through value-based selling. As a Sales Agent, you will also be responsible for building strong relationships with new and existing customers. The role requires active listening skills and a strong sense of confidence to communicate effectively to a wide demographic of people across the country. - Assist future customers through the process of selecting the right system, products, and services best suited for their lifestyle needs. - Identify key insights to customers' needs and provide recommendations to help secure their home, family, pets, etc. - Follow SimpliSafe’s sales methodology to ensure the highest level of respect, trust, and loyalty with our future customers. - Perform customer follow-up activities including quotes, information requests, etc. - Properly collect and input customer information for proper customer identification. - Make recommendations of special promotions and affiliated partner’s products and services. Qualifications - Proven success in an inbound/outbound phone-based sales environment. - Enhanced listening skills to help identify the best solution for the customer. - Comfort with technology and ability to provide technical assistance for consumer electronics. - Proven record of outstanding attendance and timeliness in a structured environment. - Strong work ethic and the drive to contribute to company goals. - Clear and effective communication skills, both written and verbal. - Ability to work at times either independently and/or in a team setting. - Ability to prioritize in a fast-paced environment, excellent time management skills. - Positive, can-do attitude and eager for continuous improvement by demonstrating a learning mindset and being open to coaching and feedback. - Strong commitment to customer happiness and satisfaction. - Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS. Company Description We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Likewise, we are committed to full support of qualified individuals in hiring and employment. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.