Location Designation: Fully Remote Business Unit Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-size and large companies. Our work fosters a healthier, happier and more secure workforce, contributing to New York Life's legacy of being there when we're needed most. Here, you'll design, implement and support these solutions directly impacting customers' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits and life insurance solutions. Role Overview The Manager, Proposal Support Operations is responsible for leading a remote team supporting proposal and RFP operations within Group Insurance Sales. This role oversees proposal execution, team development, operational excellence, and cross-functional collaboration to ensure high-quality, compliant, and timely proposal submissions that support business growth objectives. The position plays a key role in driving consistency, process improvement, knowledge management, and operational scalability across the proposal support function. What You'll Do Lead & Develop the Team • Own new hire onboarding, training, and continuous development• Coach team members on how to effectively communicate the GBS story and value proposition through responses to questionnaires• Provide ongoing feedback, mentoring, and performance guidance• Foster a collaborative, accountable, and high-performing team environment• Create an environment focused on continuous improvement, knowledge sharing, and operational excellence• Support career development and succession planning across the team• Manage team workflow, prioritization, and resource allocation to support service delivery and quality expectations• Monitor team performance and provide coaching to drive consistency, accountability, and operational excellence Drive Proposal Quality & Execution • Oversee the end-to-end proposal process, from intake to final submission• Ensure proposals are accurate, compliant, and aligned with sales strategy• Review the Final Proposal Package• Provide guidance, oversight, and escalation support for complex and high-priority proposal opportunities• Monitor and drive team performance metrics including quality, turnaround time, SLA adherence, and finalist outcomes• Identify trends, risks, and process gaps and implement improvement plans to enhance proposal effectiveness• Support adoption of operational governance and reporting standards across the RFP function Build Expertise & Capability • Develop deep team knowledge of: o GBS products and value-add positioning o Compliance, contract standards, and client requirements o Responses to product, bidding entity, and security-related questions • Coach team on handling Data Processing Agreements, Master Service Agreements, compliance, and client/prospect inquiries• Reinforce adherence to approved content standards, response guidelines, and proposal best practices• Identify outdated or inconsistent content and escalate improvement opportunities to leadership• Support team adoption and effective use of proposal content libraries and knowledge management tools Enable Process Excellence • Train team on job aids, tools, and standard workflows• Ensure effective use of: o Project plans and tracking tools o Content libraries and proposal systems • Guide team on where to go for support (IT, SMEs, Underwriting, Sales)• Drive operational consistency, proposal efficiency, and quality outcomes• Execute bi-weekly Process Confirmations on standard work• Support implementation and adoption of proposal technologies, workflow tools and automation initiatives• Champion continuous improvement and operational transformation efforts across the RFP function• Reinforce adherence to standard operating procedures, workflows, and quality expectations• Identify process gaps and escalate improvement opportunities to leadership Partner Across the Business • Collaborate with Sales, Underwriting, SMEs, Legal, and IT partners• Provide guidance on: o When and how to engage SMEs, Underwriting, and Sales o Escalating risks and resolving issues quickly • Support alignment across stakeholders to drive winning outcomes What You'll Bring Required Skills • Bachelor's degree or equivalent combination of education and relevant experience preferred• 5+ years of experience in RFP, proposal management, underwriting operations, sales support, or related operational leadership roles• 2+ years of people leadership experience with demonstrated success coaching, developing, and elevating team performance• Strong knowledge of RFP/RFI lifecycle management, proposal strategy, and questionnaire response development• Experience supporting complex Group Benefits products and understanding of underwriting, compliance, security questionnaires, and contractual requirements• Proven ability to lead in a fast-paced, high-volume environment while balancing quality, service, and deadlines Preferred Skills: • Experience working within Group Benefits, insurance, or employee benefits environments• Familiarity with proposal automation tools, content management systems, or workflow technologies• Strong operational improvement, change management, and process optimization experience• Excellent communication, stakeholder management, and cross-functional collaboration skills Pay Transparency Salary Range: $70,000-$90,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs. Job Requisition ID: 94076

Title: Proposal Specialist (12 months) Location: Sydney Australia Job Description: Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description How you'll make a difference This role can be based in Sydney, Brisbane, or Melbourne and is offered as a 12-month contract to cover a maternity leave. - Drive the coordination and management of all resources across the bid lifecycle - ROI, tendering, interview preparation and debriefs to deliver high-quality, large and complex submissions. - Work closely with senior stakeholders and SMEs to translate complex technical offerings into clear value propositions, persuasive messaging and compelling tender, proposal and capability content. - Manage multiple bids simultaneously under tight timeframes, applying exceptional time management, project planning and stakeholder engagement to ensure timely and compliant delivery. - Ensure all submissions reflect high editorial quality, client focus, commercial integrity and consistent alignment with AECOM brand and best-practice pursuit standards. - Collaboration across diverse teams, sharing knowledge, leveraging AI tools for enhanced efficiency, and supporting colleagues to elevate their pursuit and proposal capabilities. Qualifications The qualities that help you thrive The following qualifications and experience are highly desired, but if you don't tick all the boxes you could still be a perfect fit for this role. Please apply, all applications will be considered. - 5 years + experience in proposal or bid management roles (e.g., Proposal Specialist, Bid & Proposal Partner, Tender Specialist, Pursuit Partner) - Exceptional written, verbal, and client communication skills. - Proven ability to manage multiple proposals and deadlines with strong project management capability - Flexible, resilient, and able to perform effectively under high-pressure deadlines Additional Information Why you'll love working with us - Flexible work arrangements, including alternative start/finish times, part-time, job-sharing and hybrid work options - Purchase up to 6 weeks additional annual leave per year - Flex public holidays - swap Easter or other holidays for ones that suit you better - Continuous learning and growth - lunch and learns, professional development courses, financial study assistance, 5 days paid study leave, global career opportunities AECOM acknowledges the Traditional Owners and Custodians of the lands on which we, our clients and our communities live and work around Australia. We pay our respects to their cultures and to their Elders - past, present, and emerging. We are committed to connecting to Country in our work through meaningful engagement with First Nations peoples and businesses. Find out more about our Australian Reconciliation Action Plan here: https://aecom.com/au/our-vision-for-reconciliation/. At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. AECOM acknowledges the Traditional Owners and Custodians of the lands on which we, our clients and our communities live and work around Australia. We pay our respects to their cultures and to their Elders - past, present, and emerging. We are committed to connecting to Country in our work through meaningful engagement with First Nations peoples and businesses. Find out more about our Australian Reconciliation Action Plan here: https://aecom.com/au/our-vision-for-reconciliation/. About AECOM AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $16.1 billion in fiscal year 2025. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you're working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a culture of equity, diversity and inclusion - a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We're the world's trusted global infrastructure firm, and we're in this together - your growth and success are ours too. Join us, and you'll get all the benefits of being a part of a global, publicly traded firm - access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.

Role Description The Manager, Proposal Support Operations is responsible for leading a remote team supporting proposal and RFP operations within Group Insurance Sales. This role oversees proposal execution, team development, operational excellence, and cross-functional collaboration to ensure high-quality, compliant, and timely proposal submissions that support business growth objectives. The position plays a key role in driving consistency, process improvement, knowledge management, and operational scalability across the proposal support function. What You’ll Do - Lead & Develop the Team - Own new hire onboarding, training, and continuous development - Coach team members on how to effectively communicate the GBS story and value proposition through responses to questionnaires - Provide ongoing feedback, mentoring, and performance guidance - Foster a collaborative, accountable, and high-performing team environment - Create an environment focused on continuous improvement, knowledge sharing, and operational excellence - Support career development and succession planning across the team - Manage team workflow, prioritization, and resource allocation to support service delivery and quality expectations - Monitor team performance and provide coaching to drive consistency, accountability, and operational excellence - Drive Proposal Quality & Execution - Oversee the end-to-end proposal process, from intake to final submission - Ensure proposals are accurate, compliant, and aligned with sales strategy - Review the Final Proposal Package - Provide guidance, oversight, and escalation support for complex and high-priority proposal opportunities - Monitor and drive team performance metrics including quality, turnaround time, SLA adherence, and finalist outcomes - Identify trends, risks, and process gaps and implement improvement plans to enhance proposal effectiveness - Support adoption of operational governance and reporting standards across the RFP function - Build Expertise & Capability - Develop deep team knowledge of: - GBS products and value-add positioning - Compliance, contract standards, and client requirements - Responses to product, bidding entity, and security-related questions - Coach team on handling Data Processing Agreements, Master Service Agreements, compliance, and client/prospect inquiries - Reinforce adherence to approved content standards, response guidelines, and proposal best practices - Identify outdated or inconsistent content and escalate improvement opportunities to leadership - Support team adoption and effective use of proposal content libraries and knowledge management tools - Enable Process Excellence - Train team on job aids, tools, and standard workflows - Ensure effective use of: - Project plans and tracking tools - Content libraries and proposal systems - Guide team on where to go for support (IT, SMEs, Underwriting, Sales) - Drive operational consistency, proposal efficiency, and quality outcomes - Execute bi-weekly Process Confirmations on standard work - Support implementation and adoption of proposal technologies, workflow tools and automation initiatives - Champion continuous improvement and operational transformation efforts across the RFP function - Reinforce adherence to standard operating procedures, workflows, and quality expectations - Identify process gaps and escalate improvement opportunities to leadership - Partner Across the Business - Collaborate with Sales, Underwriting, SMEs, Legal, and IT partners - Provide guidance on: - When and how to engage SMEs, Underwriting, and Sales - Escalating risks and resolving issues quickly - Support alignment across stakeholders to drive winning outcomes Qualifications - Bachelor’s degree or equivalent combination of education and relevant experience preferred - 5+ years of experience in RFP, proposal management, underwriting operations, sales support, or related operational leadership roles - 2+ years of people leadership experience with demonstrated success coaching, developing, and elevating team performance - Strong knowledge of RFP/RFI lifecycle management, proposal strategy, and questionnaire response development - Experience supporting complex Group Benefits products and understanding of underwriting, compliance, security questionnaires, and contractual requirements - Proven ability to lead in a fast-paced, high-volume environment while balancing quality, service, and deadlines Requirements - Experience working within Group Benefits, insurance, or employee benefits environments - Familiarity with proposal automation tools, content management systems, or workflow technologies - Strong operational improvement, change management, and process optimization experience - Excellent communication, stakeholder management, and cross-functional collaboration skills Benefits - We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. - Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Company Description At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. - Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. - As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter.

• Identificar, analizar y calificar oportunidades de negocio relevantes para Baastel • Coordinar el desarrollo de propuestas técnicas y financieras de alta calidad en colaboración con expertos técnicos • Desarrollar y mantener asociaciones estratégicas • Construir, estructurar y movilizar redes de expertos en apoyo de oportunidades y proyectos • Asegurar la contratación, seguimiento de presupuestos y cumplimiento financiero de contratos adjudicados • Supervisar la facturación del proyecto en colaboración con el Asistente Financiero • Mantener relaciones sólidas y constructivas con clientes y consultores • Asegurar el cumplimiento de las obligaciones contractuales y de los estándares de calidad de Baastel • Anticipar y resolver proactivamente problemas administrativos y operativos relacionados con contratos • Asegurar la calidad y actualización de los datos relacionados con proyectos y consultores • Contribuir a la mejora continua de herramientas y procesos internos • Apoyar el intercambio de información y la coordinación interna de actividades de desarrollo comercial