New York Life

Role Description New York Life is building the next generation of digital experiences for our customers, supported by a scalable, enterprise design system. We are seeking a Design System to join our MADI Design System team. This role is ideal for a senior design systems contributor who leads component architecture and governs system adoption across product areas. You will own workstream-level scope within our MADI Design System, driving design-to-code alignment with engineering and ensuring consistent, accessible UI across a portfolio of products. - Design Systems & UI - Lead component architecture for assigned product areas, defining patterns and structures others build from. - Design scalable UI components that support multiple products and use cases. - Build and manage components, variants, and documentation in Figma. - Apply accessibility best practices (WCAG, ADA) to system components. - Lead system adoption governance for assigned product areas, ensuring teams apply components correctly and consistently. - Design-to-Code & Engineering Collaboration - Drive design-to-code alignment with front-end engineers, resolving implementation gaps and maintaining fidelity across products. - Apply fluency in React component structures to extend Madi for AI-native patterns (loading states, confidence indicators, conversational UI primitives). - Own component handoff documentation and govern implementation quality, conducting QA reviews against design intent. - Collaborate on refining component patterns based on engineering and product feedback. - AI & Continuous Improvement - Apply fluency with AI-assisted design-to-code tools to accelerate component development and documentation; govern AI content quality for assigned features. - Stay informed on emerging design system, front-end, and AI practices. - Contribute ideas to improve how the design system scales and evolves. - Collaboration & Communication - Partner with product designers, product managers, and engineers across teams. - Clearly communicate design intent, guidelines, and system usage. - Provide thoughtful design feedback and support to system contributors. - Help teams understand how and when to use system components effectively. Qualifications - 6–9 years of experience in UI or product design for digital products. - 3+ years of experience leading or making significant contributions to a design system, including component governance and adoption. - Experience collaborating with front-end engineers on component-based UI. - Exposure to enterprise, multi-product, or regulated environments is a plus. Requirements - Strong proficiency in Figma, including components and shared libraries. - Working knowledge of HTML, CSS, and responsive design principles. - Fluency with React-based design systems and component-driven development; able to evaluate implementation quality against design intent. - Understanding of accessibility standards (WCAG, ADA). - Experience working in Agile or cross-functional product teams. Benefits - We provide a full package of benefits for employees, including leave programs, adoption assistance, and student loan repayment programs. - Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Role Description New York Life is building the next generation of digital experiences for our customers, supported by a scalable, enterprise design system. We are seeking a Design System to join our MADI Design System team. This role is ideal for a mid-level designer with strong design system experience who is growing into a senior contributor, or a senior designer open to a hands-on, system-focused contract role. You will contribute to the evolution and adoption of our design system, working closely with product designers and front-end engineers to ensure high-quality, consistent, and accessible UI across platforms. What You’ll Do: - Design Systems & UI - Contribute to the design and maintenance of design system foundations, components, and patterns - Design scalable UI components that support multiple products and use cases - Build and manage components, variants, and documentation in Figma - Apply accessibility best practices (WCAG, ADA) to system components - Participate in audits and improvements to keep the system current and effective - Design-to-Code & Engineering Collaboration - Work closely with front-end engineers to support design-to-code workflows - Design with awareness of React component structures, responsive behavior, and system constraints - Support component handoff and documentation to ensure consistent implementation - Collaborate on refining component patterns based on engineering and product feedback - AI & Continuous Improvement - Use or experiment with AI-assisted tools to support design efficiency, consistency, or documentation - Stay informed on emerging design system, front-end, and AI practices - Contribute ideas to improve how the design system scales and evolves - Collaboration & Communication - Partner with product designers, product managers, and engineers across teams - Clearly communicate design intent, guidelines, and system usage - Provide thoughtful design feedback and support to system contributors - Help teams understand how and when to use system components effectively Qualifications - 3–6 years of experience in UI or product design for digital products - 1–2+ years of experience contributing to or working with a design system - Experience collaborating with front-end engineers on component-based UI - Exposure to enterprise, multi-product, or regulated environments is a plus Requirements - Strong proficiency in Figma, including components and shared libraries - Working knowledge of HTML, CSS, and responsive design principles - Familiarity with React-based design systems and component-driven development - Understanding of accessibility standards (WCAG, ADA) - Experience working in Agile or cross-functional product teams Benefits - We provide a full package of benefits for employees, including leave programs, adoption assistance, and student loan repayment programs. - Based on feedback from our employees, we continue to refine and add benefits to our offering. Company Description At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. - Our diverse business portfolio creates opportunities to make a difference across industries and communities. - As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter.

Role Description The Product Owner is responsible for defining and driving product strategy, roadmap, and execution for a critical product or product domain. This role serves as a key liaison between business, technology, and leadership, ensuring alignment of product initiatives with enterprise objectives and delivering measurable business value. - Own and drive product strategy and roadmap for a product or product suite, aligning with business goals, customer needs, and market opportunities. - Translate complex business challenges into product solutions, leveraging deep domain expertise and data-driven insights. - Lead cross-functional initiatives spanning multiple teams, ensuring alignment, prioritization, and successful delivery of high-impact outcomes. - Act as a subject matter expert (SME) in the product domain, advising stakeholders and influencing best practices across teams. - Make strategic prioritization decisions balancing customer value, technical feasibility, regulatory considerations, and financial impact. - Collaborate with senior stakeholders (including leadership) to shape product vision, influence decisions, and manage expectations. - Drive continuous improvement by identifying opportunities to enhance processes, products, and customer experience. - Oversee backlog management and execution, ensuring alignment with strategic priorities while empowering Agile teams to deliver effectively. - Analyze market trends, competitive landscape, and internal performance metrics to proactively identify risks and opportunities. - Lead or play a key role in large, complex programs with significant business and/or operational impact. Qualifications - Bachelor’s degree and/or equivalent experience. - Typically 5+ years of experience in product ownership, product management, or related domain. - Demonstrated ability to own product strategy and influence outcomes across multiple teams or functions. - Strong analytical and problem-solving skills, with experience addressing complex and ambiguous business challenges. - Proven ability to collaborate and influence at all levels, including senior leadership. - Deep understanding of Agile methodologies and product management best practices; Agile certification preferred. - Experience working in complex, regulated, or enterprise environments preferred. Requirements - Colorado Statement: It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above. Benefits - We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. - Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Role Description Reporting to the Head of Producer Relations, this role will be responsible for maximizing the distribution of New York Life, Group Benefit Solutions (GBS) products through established and emerging brokers and clients by developing and executing strategic initiatives that differentiate GBS from the competition. This role will be responsible for developing the strategy, design, and delivery of effective distribution solutions to optimize current revenue streams, and the development of innovative solutions to drive holistic and incremental revenue growth across the full spectrum of GBS solutions over a multi-phased year approach. This role will be responsible for developing and maintaining effective relationships with leadership within the national consultant and brokerage firms in an effort to retain and grow assets through the distribution channel. The incumbent must be viewed as a trusted partner through forming relationships with key peers, partners, senior management, and external contacts to add value as a strategic resource to both the product and sales organizations. What You’ll Do - Develop producer firm strategy using producer performance metrics to drive growth within each managed firm. - Identify opportunities to drive significant membership and growth with targeted consulting firms. - Develop and implement the strategy and governance model with brokers in shared arrangements (multi buyer groups and segments). - Manage producer channel with a clear understanding of the strategic and financial impacts; optimize channel investment dollars and engagement for desired outcomes. - Develop and maintain effective relationships with leadership within the national consultant and brokerage firms in an effort to retain and grow assets through the distribution channel. - Identify and ensure the execution of new and innovative key initiatives, as well as enhancements of current processes that drive overall growth and earnings. - Partner closely with internal and external stakeholders such as Sales, Producer Value Stream, Finance, Legal, Underwriting, Marketing and others to ensure the appropriate objectives and priorities are enabled within the sales organization. - Foster productive working relationships across the enterprise. Qualifications - Bachelor’s degree preferred; advanced degree desirable and/or equivalent experience. - Seasoned, respected leader with a minimum of 10 years of experience in the employee benefits industry. Sales and/or Consulting, Broker experience a plus. - Life and Health Insurance licenses are preferred; or ability to obtain these licenses within 90 days of hire. - Proven ability to develop strong customer/producer relationships. Understands the needs and expectations and can develop an aggressive strategy that will increase revenue, profitability and persistency while providing the services and solutions to expand market presence. - Enterprise thinker with proven ability to influence across a matrix environment. Ability to develop relationships across all levels of the organization, as well as externally. - Ability to interpret and use data and analytics to develop producer strategy and drive value creation. - Demonstrated ability to influence others and utilize resources to accomplish tasks. Strong communication, interpersonal and presentation skills. - Comfortable dealing with and managing an ever changing, highly competitive industry/environment; communicates optimism and confidence in the future. - Proven ability to identify opportunities for optimization and driving change within an organization to align projects to achieve the overall business objectives. - Ability to work in ambiguous or new situations by demonstrating a structured approach to diagnosing the problem, analyzing alternatives, recommending and implementing best solutions. - Broad, yet technical understanding of the evolving Benadmin and HCM platform players. Requirements - Colorado residents are hereby notified that the deadline to apply is two weeks from the Posting Date listed above. Benefits - We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. - Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Pay Transparency - Salary range: $250,000+ (base + sales incentive) - Overtime eligible: Exempt - Discretionary bonus eligible: No - Sales bonus eligible: Yes

Role Description This role is part of the Learning and Knowledge Management Center of Excellence, supporting the Group Benefit Solutions business. The Learning Experience Designer plays a critical role in expanding the organization’s ability to design and deliver scalable, high-quality learning solutions that keep pace with evolving business priorities. - Focus on building user-centered learning experiences and performance support. - Ensure learning is consistent, scalable, and aligned to business needs. - Operate at the intersection of learning, business transformation, and AI enablement. - Apply an organizational development approach to learning design. What You’ll Do - Lead the design and development of scalable, AI-enabled, human-centric learning experiences. - Move beyond traditional instructional design to focus on: - Scaling learning across multiple priority initiatives. - Reducing reliance on ad hoc or one-off solutions. - Designing for real work, not just knowledge transfer. - Embedding learning into the flow of work. - Integrating organizational development practices into instructional design methodologies. - Partner across business, operations, and learning teams to deliver efficient solutions. - Provide guidance and structure to extend learning design capacity across distributed teams. Performance Consulting & Needs Analysis - Partner with business leaders and stakeholders to identify performance needs. - Diagnose performance challenges using an organizational development lens. - Define success metrics tied to business outcomes. - Identify opportunities to scale solutions across teams. - Use iterative discovery and feedback loops to refine understanding of business needs. Scalable Learning Experience Design - Design and develop scalable, user-centered learning experiences. - Create solutions that enable real-world application and role-specific capability development. - Build reusable design frameworks, templates, and patterns. - Ensure learning solutions can be deployed across multiple teams. AI-Enabled Learning & Rapid Development - Use AI-enabled tools and platforms to accelerate design and development. - Design learning that enables employees to effectively use AI tools. - Incorporate practical application and real use cases into learning experiences. - Apply rapid design and iterative development approaches. Workflow Integration & Performance Support - Design learning that integrates into the flow of work. - Develop job aids, embedded guidance, and performance support. - Ensure learning supports decision-making and problem-solving. Pilot, Test, and Scale - Support pilot programs and early implementations to validate learning effectiveness. - Gather feedback, analyze performance data, and identify improvement opportunities. - Refine and scale solutions based on pilot results. - Contribute to a test-and-learn approach for continuous improvement. Partnership & Capacity Enablement - Partner with learning spoke teams to extend design and development capacity. - Provide guidance, standards, and support for consistency and quality. - Enable others to build effective learning using shared tools and frameworks. Evaluation & Continuous Improvement - Measure effectiveness of learning solutions using business and learner data. - Continuously improve learning experiences based on feedback and analytics. - Ensure learning remains current and aligned to evolving priorities. Leadership & Influence - Provide mentorship and guidance to other learning experience designers. - Establish and uphold standards for scalable, high-quality learning design. - Influence stakeholders on effective approaches to learning and performance. Qualifications - Bachelor’s degree or equivalent experience. - 7+ years of experience in instructional design or learning experience design. - Demonstrated experience designing scalable learning solutions. - Experience using rapid design approaches and modern learning technologies. - Strong understanding of adult learning principles and design methodologies. - Experience applying organizational development principles to learning solutions. - Ability to translate complex processes into practical, user-centered learning experiences. - Experience working in fast-paced environments with shifting priorities. Core Capabilities - Scalable Learning Design - AI & Digital Enablement Mindset - Performance Consulting - Strategic Thinking - Systems Thinking - Collaboration & Influence - Adaptability & Innovation - Organizational Development Mindset Pay Transparency - Salary range: $100,000 - $120,000 - Overtime eligible: Exempt - Discretionary bonus eligible: Yes - Sales bonus eligible: No Benefits - Full package of benefits for employees. - Unique offerings for a modern workforce, including leave programs and adoption assistance. - Refinement and addition of benefits based on employee feedback. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. Diversity, equity, and inclusion (DEI) are guiding principles embedded in our brand and culture.

Role Description As a VB Claims Manager, you will be assigned a caseload of VB claims that will consist of all VB products including Hospital Indemnity (HI), Accident (AI) & Critical Illness (CI). Primary duties will include conducting thorough investigations to determine eligibility, liability and financial accuracy of all claims received. A key component of this role will also include a focus on providing a service excellence experience that is second to none. - Accountable for managing a caseload of claims that will include all VB products as well as Wellness offerings where appropriate. - Determine eligibility of benefits by reviewing contractual language alongside medical information leading to accurate and timely claims decisions. - Perform multi-policy checks to determine if New York Life claimants with active disability and/or Life claims may be eligible for additional VB benefits. - Effectively communicate with claimants, employers, and various medical professionals both verbally and in writing. - Respond to all telephonic and email inquiries within established customer service protocols. - Document clear and concise claims notes based on all documentation received/reviewed. - Work collaboratively across both the VB claims team and the broader GBS claims organization. - Daily adherence to New York Life & corporate compliance policies, procedures & best practices. - Focus on ongoing development via training associated with the role & business objectives. - Aide in validating accuracy and appropriateness of technology builds within the claims system. - Periodic Business Acceptance Testing (BAT) support as system enhancements are delivered. Qualifications - High School diploma or GED required; BA/BS degree or equivalent work experience strongly preferred. - 2+ years of Group Benefits experience is strongly preferred. - Experience administering any GBS claims product (e.g., STD, LTD, FML/PFML, Life/AD&D) preferred. - Proficiency with MS office applications is required (Work, Outlook, Excel). - Must be technically savvy with the ability to toggle between multiple applications and/or computer monitors simultaneously. - Strong critical thinking, analytical and investigative skills. - Effective interpersonal, written and verbal communication skills. Requirements - Ability to work with a bias for action and have a strong focus on service excellence. - Ability to explain complex claim scenarios in easily understandable language for customers and claimants. Benefits - Full package of benefits for employees including leave programs, adoption assistance, and student loan repayment programs. - Continuous refinement and addition of benefits based on employee feedback. Company Description Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most.

Role Description Our Agency distribution system is the cornerstone of New York Life, where dedicated individuals like you connect with clients and build lifelong relationships. As part of our team, you'll equip agents with the tools and training they need to thrive. Your work helps foster financial security for countless individuals, shaping their futures and contributing to the growth of the business. The Life Solutions Consultant (LSC) is responsible for achieving and exceeding the assigned territory and individual General Office’s life sales objectives. They deliver sales concepts, product information, and provide technical guidance to New York Life agents in an effort to drive life insurance sales. The ideal candidate location is in Northern California and Reno. This position primarily supports the following General Offices (GO's): - San Francisco - East Bay - Greater San Jose - Northern California - Reno What You'll Do: - Work closely with agents who are part of a captive agency sales force to develop and maintain strong business relationships. - Develop a strong command of New York Life’s life insurance products and sales processes. - Provide case development and design support. - Introduce new product enhancements to field management and agents with particular emphasis on individual and business needs, markets, and tax issues of life products. - Deliver sales presentations to both agents and clients. - Provide sales support and product information through individual face-to-face meetings as well as large group sessions. - Proactively work with management. Qualifications - Bachelor's Degree preferred and/or equivalent experience. - Motivated and energetic individual with the ability to drive objectives relatively autonomously. - Approximately 5 years of wholesaling experience in Life products. - A broad and comprehensive knowledge of the Life Insurance business, an understanding of the sales process and the dynamics of selling life products. - Industry recognized designations such as CLU, CHFC, CFP are highly desirable. - Excellent communication skills are essential. - Ability to build and maintain strong business relationships. - Life license, Series 6 or Series 7 and Series 63 registrations. - Understanding of Advanced Markets, a plus. - Frequent travel is required, typically 50%; potentially up to 100% of the time. Requirements - Salary Range: 90,000 - 105,000 - Overtime eligible: Exempt - Discretionary bonus eligible: No - Sales bonus eligible: Yes - Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. - Additionally, employees are eligible for an annual discretionary bonus. - In addition to base salary, employees may also be eligible to participate in an incentive program. - This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting. Company Description At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. - Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. - Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. - As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Benefits - We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. - Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Role Description Our Agency distribution system is the cornerstone of New York Life, where dedicated individuals like you connect with clients and build lifelong relationships. As part of a General Office team, you'll equip agents with the tools and training they need to thrive. Your work helps foster financial security for countless individuals, shaping their futures and contributing to the growth of the business. The Investment Solutions Consultant (ISC) is responsible for achieving and exceeding the assigned territory and individual General Office’s investment sales objectives. ISCs deliver sales concepts, product information, and provide technical guidance to New York Life agents in an effort to drive investment sales. This position primarily covers offices in California and NV, and will support the following General Offices (GO's): - San Francisco - East Bay - Northern CA - Reno The ideal candidate location should be in one of these areas. What You'll Do: - Work closely with agents who are part of a captive agency sales force to develop and maintain strong business relationships. - Develop a strong command of New York Life’s investment products (annuities/mutual funds) and sales processes. - Provide case development and design support. - Introduce new product enhancements to field management and agents with particular emphasis on individual needs, markets, and tax issues of investment products. - Deliver sales presentations to both agents and clients. - Provide sales support and product information through individual face-to-face meetings as well as large group sessions. - Proactively work with management. Qualifications - Bachelor's Degree preferred and/or equivalent experience. - Motivated and energetic individual with the ability to drive objectives relatively autonomously. - Approximately 5 years of wholesaling experience in annuity/investment products. - A broad and comprehensive knowledge of the annuity business, an understanding of the sales process and the dynamics of selling annuity/mutual fund products. - Industry recognized designations such as RICP, CHFC, CFP are highly desirable. - Excellent communication skills are essential. - Ability to build and maintain strong business relationships. - Life license, Series 6 or Series 7 and Series 63 registrations. - Understanding of Advanced Markets, a plus. - Frequent travel is required, potentially up to 100% of the time. Requirements - This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting. Benefits - We provide a full package of benefits for employees, including leave programs, adoption assistance, and student loan repayment programs. - Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Company Description At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Role Description New York Life’s foundational business is built on delivering financial protection and long-term security through high-quality life insurance solutions. Within the FX (Financial Experience) Value Stream, the NYLIS Professional Team translates enterprise strategy into tools and insights that enhance the client and advisor experience. This includes advancing protection-powered growth and integrating life insurance into holistic planning. This role supports the effectiveness of New York Life’s career agency distribution system by enabling agents to deliver more comprehensive, advice-driven solutions. The Senior Associate, Advanced Planning Internal Technical Consultant supports Advanced Planning Consultants and NYLIS Professional subscribers with complex, high-value life insurance cases. The role combines case consultation, technical analysis, and illustration support, while helping position life insurance within broader client strategies and aligning field execution with enterprise priorities. - Partner with agents and consultants to analyze complex cases and identify planning opportunities - Integrate life insurance into estate, business, and retirement strategies to support holistic client outcomes - Support case design and illustration development using NYL systems and tools - Provide technical guidance on life insurance planning, including tax implications and implementation strategies - Collaborate with Life Product and Advanced Planning Consultants to support large case development - Contribute feedback to the FX value stream to enhance planning tools, solutions, and capabilities - Track case activity and identify trends to improve planning effectiveness and results Qualifications - Bachelor’s degree required - 5–7 years of experience in insurance, financial services, or advanced markets - Prior insurance or investment sales experience preferred - Life/Health and FINRA Series 6 & 63 licenses preferred - Strong knowledge of life insurance products and advanced planning strategies (e.g., split dollar, buy-sell, trust-based planning) - Understanding of income and estate tax implications of insurance planning - Ability to apply life insurance within broader, holistic financial planning contexts - Proficiency with illustration platforms and planning tools - Strong communication, analytical, and relationship-building skills - Ability to manage multiple priorities in a fast-paced environment Requirements - Salary Range: $90,000-$128,500 - Overtime eligible: Exempt - Discretionary bonus eligible: Yes - Sales bonus eligible: No - Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. - Employees are eligible for an annual discretionary bonus. - Employees may also be eligible to participate in an incentive program. - This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting. Benefits - Full package of benefits for employees - Unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs - Continuous refinement and addition of benefits based on employee feedback Company Description At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Role Description The Senior Content Model Specialist governs, maintains, and evolves New York Life's enterprise content model — the foundational architecture powering our headless digital experiences. This role sits at the intersection of experience strategy and technical infrastructure within Experience & Digital Marketing, ensuring the model is accurate, scalable, and aligned to AI-readiness, SEO, and multi-channel publishing needs. Working closely with digital product management teams, technical engineers, content strategists, SEO and analytics partners, this individual ensures content structures support delivery at scale — and that API contracts, taxonomy frameworks, and governance protocols keep pace with a rapidly evolving digital ecosystem. As AI and delivery technologies continue to reshape how content is structured, consumed, and experienced, this role will grow in kind — making it an opportunity for a practitioner who thinks in systems and builds for what's next. What Great Looks Like in This Role - A systems thinker who finds clarity in structure — designing and governing content models that are technically rigorous and strategically sound. - A natural bridge between marketing and technology — fluent in the language of both content strategists and engineers. - A disciplined practitioner who brings consistency, documentation, and governance to complex, fast-moving platform work. - A collaborative partner who builds trust through transparency, clear communication, and reliable delivery. - Genuinely curious about where AI, search, and headless architecture are heading — and understands that strong content infrastructure is what makes it possible. - Open to evolving this role as AI and continuous improvement change the landscape. Key Responsibilities - Content Model Governance & Stewardship: Own the day-to-day governance of NYL's enterprise content model — the source for field definitions, entity relationships, tagging, and schema decisions. Manage model versioning, change requests, and deprecation protocols. Establish and enforce modeling standards and naming conventions across teams. - Technical Infrastructure & API Support: Partner with digital product management teams, developers, and front-end engineers to maintain API contracts and align content structure with the delivery layer. Write and review HTML, CSS, and JavaScript to support structured data implementation, content rendering, and SEO requirements. Read and interpret API payloads and JSON responses to validate content delivery and inform model decisions. - Taxonomy, Tagging & Metadata: Work with content strategy and data teams to evolve NYL's taxonomy and tagging framework, ensuring classification structures are scalable, consistent, and machine-readable. Align metadata standards with search and AI discoverability goals. Integrate schema.org and structured data patterns to advance AI search readiness and organic performance. - Headless Operating Model & Governance Protocols: Develop and document headless operating model protocols: editorial workflows, content-type onboarding, and governance standards. Communicate content model decisions clearly across marketing, technology, and enterprise stakeholders. - Experience Alignment: Serve as a cross-functional partner to digital product managers, UX, DLS, analytics, and experience teams — ensuring the content model supports planned page redesigns and broader experience evolution across NYL's digital properties. - Continuous Improvement: Monitor content model performance and adoption, identify gaps, conduct periodic audits, and produce documentation that enables teams to work confidently within an evolving model. Skills & Competencies - Deep understanding of content modeling principles, structured content, and headless CMS architecture. - Proficiency in HTML, CSS, and JavaScript — able to write and review front-end code to support SEO implementation, structured data markup, and content rendering needs. - Familiarity with API concepts to support platform configurations and engage with engineering on API contracts and content delivery. - Experience with schema.org, structured data, and SEO best practices as they relate to content architecture. - Strong documentation and governance skills — able to produce clear artifacts for both technical and non-technical audiences. - Excellent communicator and collaborator; able to bridge technical and marketing perspectives. - Self-starter who balances strategic thinking with hands-on execution in complex, evolving environments. Experience - Bachelor's Degree, or equivalent. - 5+ years in content strategy, content operations, digital publishing, or a related discipline with increasing technical responsibility. - Demonstrated experience with headless or hybrid CMS platforms; Adobe Experience Manager expertise is a plus. - Proven ability to author governance frameworks, content standards, and technical documentation. - Experience collaborating with Technology, UX, and Marketing teams to deliver platform-aligned content solutions. Key Words - Content Model - Headless CMS - Adobe Experience Manager (AEM) - Semantic HTML - HTML / CSS / JavaScript - API Contracts - Taxonomy & Tagging - Schema.org / Structured Data - Content Governance - Content Operations - SEO & AI Readiness - Digital Experience Platform - Headless Operating Model Pay Transparency - Salary Range: $111,500 - $159,000 - Overtime eligible: Exempt - Discretionary bonus eligible: Yes - Sales bonus eligible: No - Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. - Additionally, employees are eligible for an annual discretionary bonus. - In addition to base salary, employees may also be eligible to participate in an incentive program. Company Description At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.