Role Description The System Engineer II will be responsible for all aspects of management and evolving our build and deployment platform including source control, building and maintaining the system, container orchestration/scheduling, and service monitoring. - Design, implement, and maintain virtualized and container-based infrastructure using platforms such as KVM, Proxmox, Docker, and VMware. - Manage Linux clusters, VMs and containers using tools such as SaltStack, Ansible, Chef, Puppet. - Perform day-to-day system administration, maintain all the physical servers and virtual machines and systems. - Analyze resource utilization and identifying and executing optimization measures. - Perform software installations and upgrades for the platform and associated systems during industry-standard maintenance windows that start after midnight if needed. - Perform problem management for permanent resolution of issues and incident reduction, including engaging with vendor’s support as needed. - Provide documentation for all configurations and changes. - Direct involvement with 24/7/365 production environment. - Oversee enterprise monitoring tools to proactively identify bottlenecks and ensure 24x7 service continuity. - Monitor the platforms across infrastructure, applications, and networks. - Develop and maintain robust scripts in Perl, Bash Script, Python, and PHP to automate system deployments, health checks, and routine administrative tasks. - Perform regular system upgrades, patching, and auditing of both virtual and physical host environments. Demonstrate good Linux system security practices. - Design, develop, and maintain enterprise-level and custom monitoring tools using Perl, Bash Script, JavaScript, Python, and PHP. - Implement monitoring platforms across infrastructure, applications, and networks. - Implement security measures, manage backups, and maintain disaster recovery strategies to safeguard data integrity. Qualifications - Bachelor's Degree in Computer Science (or Telecommunications) or equivalent work experience. - 3+ years of hands-on experience in system administration. - 3+ years of hands-on experience in programming/scripting languages such as Perl, PHP, Python, Java, Ruby, C. - 3+ years of hands-on experience in server virtualization solution (KVM/QEMU/Proxmox) and a solid understanding of Linux network stack, DNS, TCP/IP and switching. - 3+ years of hands-on experience in multi-server platforms and Linux operating system. - 2+ years of hands-on experience with automation/configuration management tools (Puppet, Salt, Chef, Ansible, etc.). - Hands-on experience with a range of shared storage solutions such as CEPH, HPE Nimble Storage or Gluster. - Experience with container technologies and management platforms (Kubernetes, Docker, Elastic Container Service). - Experience with RDBMS and NoSQL Database setup, configuration and monitoring (MySQL, PostgreSQL, MongoDB etc.). - Experience with automating deployments of cloud infrastructure and services. - Experience with the monitoring tool NMIS, Nagios or Zabbix is a plus. - Experience and advanced knowledge in Linux monitoring, troubleshooting, and administration. - Experience with Cisco, Juniper, or Arista device is a plus. - Knowledge and hands-on experience with Elasticsearch, Logstash, Kibana. - Advanced troubleshooting, problem analysis, and critical thinking skills. - This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO. Benefits - Comprehensive market competitive medical, dental, and vision plans. - Access to telehealth for all participants. - Free virtual counselling resources through our global Employee Assistance Program. - Roth and Pre-tax 401(k) options including an employer match for all participants. - Generous paid time off program. - Paid parental leave and family planning support. - Flexible remote work offerings. - Paid time off to support a volunteer program of your choice. Company Description Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

• Define the end-to-end product architecture across hardware, edge software, backend systems, AI workflows, user interfaces, and partner integrations. • Translate founder and customer requirements into clear product specifications. • Own the MVP definition, prototype scope, pilot roadmap, and longer-term product roadmap. • Work with engineering, design, business development, and external partners to ensure the product is coherent and deployable. • Evaluate build-versus-partner decisions across hardware, software, data, and integration layers. • Define safe and reliable product behavior for real-world operating environments. • Create clear documentation, system diagrams, product requirements, and technical decision records. • Help prepare demos, customer conversations, and technical materials for partners and investors.

• Liderar o levantamento e a documentação de requisitos funcionais e não-funcionais para projetos críticos e de alta complexidade. • Escrever e garantir a qualidade das histórias de usuário, detalhando requisitos e critérios de aceitação. • Colaborar com arquitetos de sistemas para garantir que as soluções propostas atendam aos objetivos de longo prazo da organização. • Mapear e documentar APIs, integrações e contratos técnicos relevantes. • Mapear fluxos atuais (As-Is), identificar gargalos e desenhar processos otimizados (To-Be) que maximizem o ROI dos sistemas. • Atuar como consultor interno, gerenciando expectativas e comunicando de forma clara o progresso e os riscos dos projetos. • Participar ativamente do upstream, colaborando no refinamento e detalhamento das demandas. • Supervisionar a criação de planos de teste e validar se a entrega técnica está estritamente alinhada à necessidade do negócio. • Produzir documentações eficientes, focando no que realmente agrega valor para o time. • Apoiar o desenvolvimento técnico de analistas plenos e juniores, disseminando boas práticas de análise de sistemas. • Colaborar com PMs, Tech Leads, Agilistas e demais membros do time para garantir entregas de qualidade. • Apoiar na definição e detalhamento de escopo das iniciativas, contribuindo para estimativas e previsibilidade. • Participar de reuniões de priorização, trazendo informações relevantes sobre demandas e impactos. • Criar e detalhar histórias de usuário no Jira, garantindo clareza e alinhamento com os objetivos do produto.

• Own the corporate technology layer end-to-end — identity and access management, SaaS tooling, device security, and the employee-facing systems that keep a fast-growing company running safely. • Implement and improve our 3-tier access entitlement model: auto-grant for Tier 1, manager approval for Tier 2, manager + security approval for Tier 3. • Support access review programs and contribute to SOC 2 compliance efforts — maintaining audit trails, approval chains, and provisioning logs. • Drive SaaS hygiene across our tooling estate — shadow IT discovery, configuration hardening, and data classification in partnership with the security team. • Build the integrations and automation that eliminate manual IT work — connecting identity, HRIS, and SaaS tooling into scalable provisioning workflows. • Partner on IT support for a 70+ person team –– triaging and resolving hardware and software issues with pragmatism and good judgment. • Own device lifecycle and support new hire onboarding end-to-end, ensuring a seamless Day 1 experience.