• Provide operational coordination for the successful execution of virtual live instructor led programs delivered via Zoom as well as in-person live instruction deliveries. • Manage internal L&D communications, including monitoring and responding to the L&D team inbox and learner inquiries. • Assist with scheduling, logistics, and communications for virtual and in-person learning programs. • Support program owners with communications, enrollments, and follow-ups. • Support administration and reporting for learning platforms such as Docebo LMS and Skillsoft Percipio. • Track learner activity, completions, engagement metrics, and program adoption. • Maintain accurate learning data and reporting processes. • Analyze learning program data including engagement, completion rates, learner feedback, and adoption metrics to evaluate program effectiveness. • Identify trends across learning systems, workforce data, and surveys to generate insights that inform learning strategy and improvements. • Produce program insights, evaluation reports, and recommendations to support continuous improvement.

Role Description Dev Technology Group is seeking a Training & Development Specialist (M365, Purview & Teams Services) to support enterprise user enablement, training development, and documentation for Microsoft 365 within a large federal environment. This role supports the adoption of Microsoft 365 G5 capabilities, with a focus on Microsoft Purview and the enterprise rollout of Microsoft Teams Phone. - Translate complex technical capabilities into clear, actionable guidance for end users and support staff. - Work closely with engineering, compliance, and operations teams to align training with real-world system configurations and mission needs. Qualifications - A Bachelor’s degree and a minimum of 3 years of related professional experience. - Experience supporting training development, documentation, or user enablement for enterprise systems. - Experience creating job aids, knowledge articles, and instructional materials for end users and support teams. - Strong ability to translate technical concepts into clear, user-friendly content. - Experience supporting enterprise software adoption or rollout efforts. - Excellent written communication, organization, and attention to detail. - Ability to collaborate effectively with both technical and non-technical stakeholders. Requirements - Develop and maintain training materials, job aids, and user documentation for Microsoft Purview capabilities and Microsoft Teams Phone. - Create user-focused content that promotes understanding of data classification, secure collaboration practices, and enterprise communication tools. - Collaborate with technical teams to translate system configurations, policies, and requirements into clear, accessible materials. - Support organizational change management activities, training rollout efforts, and assist with delivery of training through multiple formats. Benefits - Generous and flexible time-off policy. - Flexible work schedules and telework options, including remote work availability for eligible projects. - Career development opportunities including a mentorship program, technical and management training, hands-on learning, tuition reimbursement, and paid training opportunities. - Industry-leading benefits including health plans, flexible spending account, commuter benefits, life insurance, and more. - 401K matching with a 5% matching contribution. - Regular team and company social events. - A focus on community engagement including company-wide support activities and time off for volunteer efforts. Company Description Dev Technology is a growing IT company with an employee-centric culture that works on mission-critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, and to drive our client’s missions forward through innovation.

• Planning, scheduling, and delivering technology and real estate education (or other topics as assigned by management) for customers and staff of Independence Title (primarily in-person) • Assisting with the preparation and distribution of announcements and promotions about educational opportunities • Monitoring the real estate industry to maintain relevance in the education sector • Attending and participating in team meetings • Traveling to other markets where Independence has a presence for training, meetings with other education team members, or providing classes as needed

• Lead, coach, and develop a team of clinical and coding trainers while establishing a culture of accountability, engagement, and continuous improvement • Set clear performance expectations and provide regular feedback, coaching, and development opportunities to drive individual and team success • Oversee trainer performance, workload prioritization, and execution against business goals, training deliverables, and operational timelines • Develop and execute training strategies and programs that support onboarding, speed to proficiency, performance improvement, and long-term capability building • Ensure all training programs remain relevant, accurate, and aligned with business needs, client expectations, and operational priorities • Conduct training needs assessments and identify capability gaps across teams • Monitor, evaluate, and continuously improve training effectiveness through performance metrics, learner feedback, observations, and assessments • Partner cross-functionally with Operations, Quality, Clinical, Coding, and Leadership teams to align training priorities and drive business outcomes • Maintain visibility into training records, reporting, trainee progression, and readiness metrics • Organize and facilitate training sessions, workshops, webinars, and development activities as needed • Manage team resources effectively and remove barriers impacting trainer success • Stay current on industry trends, best practices, and evolving learning methodologies