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EXL

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Training Manager

Learning and DevelopmentLearning and DevelopmentFull TimeRemoteSeniorTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

14 days ago

Salary

$100K - $120K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Training Manager

EXL

• Lead, coach, and develop a team of clinical and coding trainers while establishing a culture of accountability, engagement, and continuous improvement • Set clear performance expectations and provide regular feedback, coaching, and development opportunities to drive individual and team success • Oversee trainer performance, workload prioritization, and execution against business goals, training deliverables, and operational timelines • Develop and execute training strategies and programs that support onboarding, speed to proficiency, performance improvement, and long-term capability building • Ensure all training programs remain relevant, accurate, and aligned with business needs, client expectations, and operational priorities • Conduct training needs assessments and identify capability gaps across teams • Monitor, evaluate, and continuously improve training effectiveness through performance metrics, learner feedback, observations, and assessments • Partner cross-functionally with Operations, Quality, Clinical, Coding, and Leadership teams to align training priorities and drive business outcomes • Maintain visibility into training records, reporting, trainee progression, and readiness metrics • Organize and facilitate training sessions, workshops, webinars, and development activities as needed • Manage team resources effectively and remove barriers impacting trainer success • Stay current on industry trends, best practices, and evolving learning methodologies

Job Requirements

  • Bachelor’s degree in Education, Business, Healthcare, or related field (or equivalent experience)
  • 5+ years in training or learning & development within healthcare (nursing and/or medical coding)
  • Proven experience leading and developing trainers, including nurses and certified coders
  • Certification in training or learning & development strongly preferred
  • Background in nursing, medical coding, or healthcare operations strongly preferred
  • Desirable Skills:**
  • Strong ability to upskill teams and accelerate speed to proficiency through effective training delivery and coaching
  • Demonstrated success improving training outcomes, performance, and quality through targeted development strategies
  • Ability to assess skill gaps and implement focused development plans for trainers and learners
  • Strong leadership skills with the ability to coach, mentor, and drive accountability across training teams
  • Data-driven approach to evaluate training effectiveness and continuously improve results
  • Excellent communication and stakeholder management skills across operations, quality, and leadership
  • Ability to translate complex clinical and coding concepts into clear, practical training
  • Experience in one of the following: Outpatient, DRG or CVA auditing, preferred but not required

Benefits

  • A fast-paced, innovative environment with a team of industry-leading experts
  • Hands-on experience with top-tier clients in the healthcare industry
  • A strong culture of collaboration, support, and inclusivity
  • Competitive benefits package, including healthcare, vision, dental, and 401(k) options

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