• Lead all IT-related projects, including system implementations, upgrades, and integrations • Serve as the technology lead for M&A activity, including due diligence and post-acquisition integration • Partner cross-functionally to prioritize and deliver technology initiatives on time and within budget • Implement best practices in project governance, documentation, and change management • Further define and execute the firm’s IT and cybersecurity strategy aligned with business and growth objectives • Serve as a trusted advisor to executive leadership on technology investments, risks, and opportunities • Manage the annual IT budget, vendor strategy, and roadmap • Evaluate and implement systems that improve operational efficiency, client experience, and scalability • Own and continuously enhance the firm’s information security program • Ensure compliance with applicable regulatory frameworks (e.g., SEC, FINRA, NIST, CMMC, cybersecurity guidance) • Oversee risk assessments, vulnerability management, incident response, and business continuity planning • Act as the primary escalation point for all security incidents and threats • Manage relationships with external SOC and cybersecurity vendors • Oversee day-to-day IT operations across infrastructure, applications, and end-user support • Manage and hold accountable outsourced providers (Help Desk, NOC, SOC, MSP/MSSP) through SLAs and KPIs • Ensure high availability, performance, and reliability of all systems • Drive continuous improvement in service delivery and user experience • Supervise internal SysAdmin resource and augment capabilities as needed • Establish and maintain IT policies, procedures, and controls • Ensure proper data governance, privacy, and protection of client information • Support audits, regulatory exams, and third-party assessments • Maintain documentation and reporting for executive leadership and board-level visibility

Role Description The Program Liaison is the initial contact for dealership personnel and vehicle owners. The Program Liaison listens to customer inquiries and provides an accurate and timely response to the customer. This position functions as a Level 2 Customer Service role, supporting escalated concerns from Level 1 Customer Service representatives. The Program Liaison is expected to investigate issues thoroughly, coordinate with internal teams as needed, and ensure a high level of customer satisfaction through professional and efficient issue resolution. During a Typical Day, You’ll: - Perform all Customer Care responsibilities with consistent reliability. - Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information including: - Accurately respond to customer inquiries. - Document customer contacts. - Initiate outbound contacts as appropriate. - Provide online support for applications. - Utilize available resources to respond to internal and external customer inquiries. - Help identify process improvements and best practices for the team. - As applicable, answer email inquiries, web forms, etc. within required time frames in a professional manner with accurate and timely information. - Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager. - Meet or exceed performance expectations including but not limited to productivity, accessibility and quality assurance. - Adhere to and support all Percepta and client initiatives and company policies and procedures. - Attend and participate in team meetings. - Act as a mentor to less experienced teammates which include: - Training new team members. - Act as a backup for a subject matter expert in the absence of the Sr. Business Analyst and/or Team Leader. - Demonstrate leadership capabilities. - Complete training courses as directed by Operations and/or Training. - Complete additional tasks and projects as needed. Qualifications - 1–2 years of experience in Ford Pro Vehicle Sales Support Required. - Computer skills: experience working with multiple programs, ability to type. - Excellent customer service ability. - Ability to maneuver through various systems to provide the dealer with accurate information. - Displays professionalism and a positive attitude. - Ability to effectively communicate with customers, managers, and co-workers. - Strong written and oral communication. - Time management and organizational skills. - Willingness to take on new assignments. - Reliability. - Ability to multitask. Requirements - Starting hourly rate of $18.50. - Health/Dental/Vision/Life Insurance. - Flexible Spending Account (FSA) and Health Savings Account (HSA). - 401(k) with company match. - Vacation/Sick Time and Paid Holidays. - Tuition Reimbursement. - Employee Assistance Program. - Employee Discount Program. - Training and Development Programs (Percepta College). - Employee Rewards Program (Perci Perks). - Hours of Operation: Monday thru Saturday: 8 am to 8 pm. Company Description Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect: - Culture of Service – to be treated like you are the customer from day one. - Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions. - Respect – a team that is accountable, dependable and gives you their full attention. - Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization. - Career Growth – lots of learning opportunities for aspiring minds. - Diversity – be a part of our growing diverse and community-minded organization that is all about having fun! - Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

Role Description GitHub helps companies and organizations succeed by allowing them to build better software, together. Are you passionate about application security? Would you like to ensure developers get a world-class experience working with security tools? Have a technical and curious mindset? We have a role for you! We're looking for experienced, technical-minded professionals who want to partner with senior leaders, engineers, and technical teams at our most strategic customers focused on accelerating and growing their success with GitHub Advanced Security. You will become a key expert in supporting customers with GitHub Advanced Security. The ideal candidate shows a passion to help secure the world’s code. Field Security Specialists are also recognized as senior subject matter experts, in part by their activity in supporting customers where they are (including via industry groups, technical committees, and research opportunities) and by using their ability to synthesize customer experience to provide an industry lens in public presentations and writing in addition to supporting a variety of diverse internal teams, including sales professionals, product management, engineering, and marketing in efforts that ensure that GitHub, and our customers, are successful, together. We're obsessed with our customers and the quality of our work. If you are technically sharp, security-focused and people-oriented, you might be a fit for this role! Responsibilities - Customer interaction: - Adept at working with large and strategic corporations with minimal oversight. - Possess Technical and Business skills, including: - Ability to present vision and strategy to CxOs as well as have deeply technical discussions with Engineering leads. - Flexibility and skill to adapt conversations or messaging on the fly regardless of the participants. - Familiarity with the Challenger sales methodology such as MEDDPICC or Command of the Message (not an expected requirement). - Internal collaboration: - Engage in cross-functional collaboration within GitHub, including Sales, Professional Services, Technical Product Management, Product Marketing, Engineering, and Marketing. - Work with these teams to understand and convey deep customer needs, product roadmap and direction, as well as detailed product and technical capabilities. - Be an internal expert on customer and industry trends. - Advocating for customer interests within GitHub by communicating customer feedback and perspectives to appropriate teams to be considered in product strategy. - External Collaboration: - Build a network of leaders, tastemakers/influencers, and customers to inform your own knowledge of the product and corporate landscape as well as position GitHub as an integral part of the security space. - Become a trusted partner with leadership at GitHub’s strategic customers. - Build relationships with key decision-makers, visit customers on-site, and serve as a trusted advisor and point of contact. - Learn about customers' successes and challenges. - Bring insights to your efforts that cross territories, regions, and industries. - Participate in working groups, panels, and industry forums to share your insight. - GitHub Advanced Security expertise: - Possesses deep technical knowledge of GitHub’s Advanced Security features and capabilities. - Understand the code analysis landscape and market segment, and the needs of users and developers. - High-level knowledge of GitHub’s CodeQL technology. - Understanding of application SAST/DAST/SCA principles, varieties of vulnerabilities and market landscape. - Strong knowledge of the security community and application security in general. - Collaborate with the GitHub Security Labs team, the Open Source community and GitHub’s Enterprise customers to create the best analysis libraries possible. - Business Development: - Be a partner to the field sales team. - Help them understand and improve the relationship with their customers. - Drive customer happiness, and plans to assess the market opportunity for GitHub Products and Services by aligning resources to meet business goals. - Provide limited, impactful support to High Potential and Strategic sales opportunities as agreed upon by regional leadership. - Identifying customer business requirements and matching them to product features. - Building joint customer strategies with enterprise sales and field services to encourage product adoption. - Support projects and initiatives that provide sales acceleration opportunities. - Represent GitHub: - Be a leader for your market and represent GitHub at customer and partner meetings as well as small and large events. - Deliver live product demonstrations, and sales presentations, and lead clients through proof of concept for GitHub products. - Helping customers integrate GitHub products with their existing tools, workflows, and processes. - Public speaking and outreach (including Demand Generation, Public Relations, Analyst Relations, Webinars and Customer Evidence). Qualifications - 8+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience - OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience. - OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience. - OR Doctorate in Computer Science, Information Technology, Engineering, or related field AND 2+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience. - OR equivalent experience. - 6+ years practical experience in Enterprise Software Development AND 4+ years practical experience in Application Security (SAST/DAST/SCA etc.). - Ability to travel up to 25% to serve business or client needs. - Fluency in German and English required. Preferred Qualifications - Knowledge of Continuous Integration, Continuous Delivery (CI/CD) architecture, GitHub Actions, tools and workflows. - Experience with either Python, TypeScript or Go, as well as Java or C#. - In-depth experience in application security concepts such as static analysis, dynamic analysis, control flow, data flow, information flow, security analysis, program transformation, taint analysis and taint tracking. - Confident and proven communication skills both written and verbal demonstrated through internal/external speaking events, blogging, conference talks, podcasts, published content etc. GitHub values - Customer-obsessed - Ship to learn - Growth mindset - Own the outcome - Better together - Diverse and inclusive Leadership principles - Create clarity - Generate energy - Deliver success

Role Description As the vCIO, you will act as a strategic advisor to MSP Corp’s clients, aligning their business objectives with effective and scalable IT strategies. Your role will be key in driving value through technology roadmaps, identifying business risks and opportunities, and ensuring that each client’s IT investments support long-term success. You will collaborate closely with internal teams and client stakeholders to deliver high-impact, business-aligned outcomes. What You’ll Do - Develop and maintain customized IT strategies that align with each client’s business goals. - Lead regular strategic business reviews (QBRs) to discuss performance, planning, and evolving IT needs. - Advise clients on risk management, cybersecurity, and compliance to ensure resilient operations. - Monitor industry trends and emerging technologies relevant to client industries and needs. - Act as a trusted advisor to C-level executives and key decision-makers within client organizations. - Build strong relationships with client stakeholders to understand their challenges and provide consultative solutions. - Serve as the primary point of contact for strategic IT guidance and innovation discussions. - Develop and manage multi-year technology roadmaps in coordination with clients and internal service teams. - Assist clients in IT budgeting, vendor management, and lifecycle planning to maximize ROI. - Ensure alignment between technology investments and business value delivery. - Work with MSP Corp’s sales teams and SMEs to provide technical pre-sales and draft scopes of work. - Collaborate with MSP Corp’s sales and service teams to ensure technical alignment with strategic goals. - Review and guide project execution to ensure client satisfaction and strategic consistency. - Ensure timely escalation and resolution of issues that may impact strategic client initiatives. - Track client KPIs and overall IT performance indicators to assess strategic success. - Provide recommendations based on analytics and reporting to drive performance improvements. - Work with MSP Corp’s service team leadership to ensure Service Level Agreements (SLAs) and business expectations are met or exceeded. - Maintain clear and accurate documentation of client strategies, roadmaps, and meeting notes. - Use MSP Corp’s established tools and templates to standardize client-facing deliverables. - Ensure documentation reflects any risk assessments, business impact analyses, and decision logs. - Stay current on IT trends, security frameworks, and business technology solutions. - Participate in ongoing training, certifications, and leadership development programs. - Share knowledge and insights with internal teams to strengthen MSP Corp’s advisory capabilities. - Contribute to internal strategic planning, process development, and vCIO program improvements. - Perform other duties as assigned to enhance client satisfaction and MSP Corp’s strategic service offerings. Qualifications - 5+ years of experience in IT leadership, consulting, or strategy—preferably in an MSP or customer-facing role. - Demonstrated ability to align IT with business needs in dynamic multi-client environments. - Strong communication and relationship-building skills with executive stakeholders. - Deep knowledge of IT infrastructure, cloud services, cybersecurity (MDR), and digital transformation. - Experience with Microsoft 365, Azure, Intune, network architecture, and industry compliance standards. - Relevant certifications (e.g., vCIO, ITIL, CISSP, PMP, Microsoft, or AWS) are an asset. - Proficiency in Microsoft Office Suite and familiarity with PSA and documentation platforms. - Experience writing IT roadmaps or selling IT solutions. - Well versed in Modern Workplace methodologies. Benefits - Benefits package. - Dynamic work environment. - Corporate gym discounts. - Wellness days. - Opportunities for growth and training. Diversity, Equity, and Inclusion At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of diverse backgrounds and perspectives and ensure a fair and inclusive recruitment process.