• As Program Manager, you’ll be the driving force behind the successful delivery of Massive Rocket’s most complex, multi‑workstream client programmes. • You’ll make sure every project is aligned to the bigger picture, governed properly, and executed to the highest standard. • You’re the senior point of accountability — the person who keeps risks under control, dependencies moving, budgets on track, and stakeholders aligned across multiple teams. • You’ll partner closely with executive sponsors, client leadership, and internal teams to structure, plan, and deliver programmes in a way that’s predictable, transparent, and commercially sound. • You’ll shape and refine our governance frameworks, help teams navigate risks and issues, and keep technical, delivery, and business stakeholders moving in the same direction. • This role is critical to ensuring our most ambitious engagements run smoothly, our teams are empowered to do their best work, and our clients experience a seamless, strategic journey from start to finish.

Role Description The Labor Relations Manager oversees all labor relations activities for assigned unions across multiple collective bargaining agreements. The role is responsible for leading labor-management meetings, handling grievances and arbitration matters, delivering union and management training, and preparing for and participating in contract negotiations to ensure compliance and maintain productive labor relationships. The Labor Relations Manager will: - Serve as the primary advisor to HR and Operations on labor relations strategy, contract administration, and union matters. - Maintain positive labor and employee relations while fostering collaboration, communication, and organizational alignment. - Participate in labor-management meetings, grievance processes, and arbitration hearings. - Ensure consistent interpretation and fair application of collective bargaining agreements, company policies, and work rules. - Coordinate union communications, information requests, and documentation related to grievances, arbitrations, and policy updates. - Draft and support collective bargaining agreements, side letters, and other labor-related documentation. - Train and educate managers on contract administration, labor laws, investigations, union activity, and employee relations best practices. - Partner with internal and external stakeholders, including labor organizations, government agencies, and professional associations, to support compliant and effective operations. Qualifications - Bachelor's Degree or Associate's degree in human resources management, labor relations, human services or a related field required. - Minimum three (3) years experience in labor relations or human resources in a union environment required. Benefits - Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support. - Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions. - DailyPay -- access your pay when you need it! - On the Goga well-being platform, featuring self-care tools and resources. - Access Care.com for backup childcare, elder care, and household services. - Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP). - Tuition reimbursement and educational partnerships. - Employee discounts and savings programs on entertainment, travel, and lifestyle. - Access to Pryor Online Learning for free online personal development classes.

• Be the primary contact person for our BioPharma clients and internal stakeholders for the patient recruitment programs under your responsibility • Be responsible for the onboarding and launch of new programs, including overseeing the development of patient recruitment materials (e.g., clinical trial landing pages with pre-screening questionnaires) • Ensure a smooth-running program and insight-driven reporting • Keep (financial) oversight of the program and manage all the ongoing activities and communication • Create detailed timelines including deliverables, milestones and objectives and ensure that deadlines are being met • Develop strong relations and trust with all stakeholders and keep them up to date on the progress of your programs • Achieve and maintain high customer satisfaction • Develop and advise on solutions to tackle operational issues along with relevant subject matter experts • Contribute to improving our patient recruitment and pre-screening processes and strategies • Support overall myTomorrows program performance and operations, as needed.

• Own the end-to-end lifecycle of partner-sponsored campaigns • Drive operational efficiency for campaign capacity • Serve as an expert admin of the DEV platform • Oversee community moderation and support inquiries • Collaborate cross-functionally with internal and external teams • Track and report on campaign performance metrics