Massive Rocket | Data & CRM Consultancy

• Lead and support a team of up to 10 CRM Consultants, ensuring their work consistently meets Massive Rocket’s standards for quality, speed, and execution • Hold the team accountable to best‑in‑class delivery practices and the expectations of the CRM Practice • Lead the end‑to‑end execution of CRM initiatives within the Braze platform across multiple channels • Configure and customise Braze to bring strategies and campaigns to life with precision • Design and launch targeted, high‑impact marketing campaigns using Braze’s messaging capabilities • Leverage Braze’s segmentation and personalisation tools to tailor experiences to specific audience groups • Work closely with the strategy team and other stakeholders to ensure flawless alignment between strategy and execution • Partner directly with clients to understand their goals and shape solutions that deliver meaningful, lasting results

• Build and manage a pipeline of new business opportunities through outbound prospecting and partner-generated introductions across the US market • Own the complete sales cycle, including discovery, qualification (MEDDPICC), proposal development, commercial negotiation, and contract close • Develop trusted relationships with enterprise stakeholders across Marketing, CRM, Data, Product, Technology, and Digital functions • Collaborate with Strategy, CRM, Data, and Delivery teams to develop tailored solutions that address client challenges and business objectives • Maintain accurate pipeline management, forecasting, and CRM hygiene within HubSpot • Represent Massive Rocket during partner events, industry networking opportunities, and client engagements • Consistently contribute towards team pipeline, revenue targets, and continuous improvement of the sales process

• Design and maintain Snowflake data models for customer engagement and audience activation • Build customer-level data structures for segmentation and lifecycle marketing • Create and maintain data pipelines for syncing with downstream tools • Support clients in building customer 360 views across channels • Ensure data quality and compliance in customer-facing data models

• Lead, mentor, and scale a high-performing team of data engineers and data scientists • Define and drive the data architecture vision, technical standards, and best practices across client engagements • Champion AI/ML initiatives, identifying opportunities for automation, modelling, and intelligent activation • Oversee end-to-end delivery of data platforms, pipelines, and tooling across client projects • Ensure strong data governance, security, and compliance across all workflows • Collaborate with CRM, Growth, and Strategy teams to align technical delivery with business objectives • Partner with clients to translate business requirements into scalable technical solutions • Manage vendor and platform relationships across cloud, data warehouse, and CDP ecosystems • Optimise performance, reliability, and cost efficiency of data infrastructure and operations • Represent Massive Rocket’s data capabilities in client conversations, proposals, and strategic engagements

• Own end-to-end recruitment processes across the UK, while supporting hiring initiatives across LATAM and other key regions as required • Source, engage, and assess high-quality talent across Technology, Consulting, Sales, and Operations functions • Partner closely with hiring managers and leadership teams to define hiring requirements, recruitment strategies, and talent market approaches • Build and maintain strong candidate relationships, delivering an exceptional experience throughout the recruitment lifecycle • Present candidates to hiring managers and clients, providing clear assessments, market insights, and hiring recommendations • Provide data-driven insights on talent trends, market conditions, and hiring performance to support decision-making • Work directly with clients and delivery teams to support talent augmentation and client hiring requirements • Act as a brand ambassador for Massive Rocket, strengthening our employer brand across key talent markets • Maintain accurate recruitment data and reporting through ATS platforms and sourcing tools • Leverage AI and recruitment technology to improve sourcing effectiveness, operational efficiency, and candidate engagement

• Lead the execution of CRM campaigns and customer engagement initiatives across multiple channels within Braze • Configure and customise Braze to implement agreed strategies, journeys, and campaign plans • Build, launch, and optimise targeted campaigns using segmentation, personalisation, and automation capabilities • Collaborate with CRM Strategists, Project Managers, and clients to ensure alignment between strategy and execution • Manage and analyse customer data to support campaign performance, optimisation, and audience targeting • Conduct QA across campaigns, integrations, and supporting documentation to ensure delivery quality and accuracy • Monitor campaign performance and create reports that provide clear insights and recommendations • Serve as a trusted client partner, helping translate business requirements into effective CRM solutions • Stay current with Braze capabilities and industry best practices, applying new approaches to improve client outcomes • Support continuous improvement initiatives across delivery processes, campaign execution, and platform utilisation

• Lead the execution of CRM campaigns and customer engagement initiatives across multiple channels within Braze • Configure and customise Braze to implement agreed strategies, journeys, and campaign plans • Build, launch, and optimise targeted campaigns using segmentation, personalisation, and automation capabilities • Collaborate with CRM Strategists, Project Managers, and clients to ensure alignment between strategy and execution • Manage and analyse customer data to support campaign performance, optimisation, and audience targeting • Conduct QA across campaigns, integrations, and supporting documentation to ensure delivery quality and accuracy • Monitor campaign performance and create reports that provide clear insights and recommendations • Serve as a trusted client partner, helping translate business requirements into effective CRM solutions • Stay current with Braze capabilities and industry best practices, applying new approaches to improve client outcomes • Support continuous improvement initiatives across delivery processes, campaign execution, and platform utilisation

• Turn complex frameworks into simple, compelling narratives that teams can execute confidently • Join client sessions throughout the Delivery Sales Lifecycle to uncover challenges and shape data‑driven strategies • Support the creation of pitches that tell powerful stories through strategy, data, and insight • Run strategy sessions grounded in lifecycle thinking, best practices, and proven CRM principles • Translate strategic recommendations into clear, actionable plans for execution teams • Contribute to measurable client success by aligning strategy with KPIs and ROI goals

• Build and rebuild email templates and reusable components in Braze using HTML, CSS, Liquid, Content Blocks, and Connected Content • Develop scalable, modular template frameworks to support consistent and efficient campaign delivery • Implement dynamic content and personalisation using structured data inputs from multiple sources • Conduct thorough QA, rendering validation, and cross-environment testing to minimise defects • Troubleshoot template, data, and rendering issues to ensure stable production releases • Collaborate with marketing, engineering, and data teams to align migration requirements and dependencies • Support documentation of template systems, reusable components, and implementation best practices • Contribute to clean release cycles within enterprise delivery environments

• Lead the execution of CRM campaigns and customer engagement initiatives across multiple channels within Braze • Configure and customise Braze to implement agreed strategies, journeys, and campaign plans • Build, launch, and optimise targeted campaigns using segmentation, personalisation, and automation capabilities • Collaborate with CRM Strategists, Project Managers, and clients to ensure alignment between strategy and execution • Manage and analyse customer data to support campaign performance, optimisation, and audience targeting • Conduct QA across campaigns, integrations, and supporting documentation to ensure delivery quality and accuracy • Monitor campaign performance and create reports that provide clear insights and recommendations • Serve as a trusted client partner, helping translate business requirements into effective CRM solutions • Stay current with Braze capabilities and industry best practices, applying new approaches to improve client outcomes • Support continuous improvement initiatives across delivery processes, campaign execution, and platform utilisation