Role Description Do you have a passion for helping others and ensuring patients receive the care they need without delay? Are you detail-oriented, collaborative, and energized by making a difference in people’s lives? If so, NIVA Health welcomes you to join our mission-driven team as a Wound Care Intake Coordinator! In This Role, You’ll: - Coordinate patient care and services, ensuring a seamless flow of referrals and new admissions into all clinic locations. - Conduct phone interviews with patients to gather essential details, confirm eligibility, assess needs, review demographics, living arrangements, and social support, and schedule initial visits. - Accurately review medical records, insurance coverage, and related documentation to support patient eligibility and care planning. - Collaborate with nurses, NPs, MDs, and other healthcare professionals to deliver patient-centered care. - Clearly explain available services to patients and their families, setting expectations and ensuring understanding at every step. - Arrange and schedule home visits, assessing patient progress and adjusting care plans as needed. - Maintain accurate records using electronic medical systems, supporting billing processes and regulatory compliance. - Foster professional relationships with referring agencies and community partners to support patient access to care. - Contribute to quality improvement initiatives, participate in ongoing education sessions, and uphold professional standards. - Act as a supportive, positive representative of NIVA Health—ensuring patient confidentiality and always treating others with discretion, diplomacy, and tact. Qualifications - Have experience in clerical, intake, administrative, or US-based healthcare settings (previous experience in Home Health or Hospice is a plus). - Are comfortable using medical software and Microsoft Office tools (Word, Excel). - Communicate clearly, compassionately, and professionally with patients, caregivers, and staff. - Have strong organizational skills, can multitask, and thrive in a fast-paced, remote-work environment. - Demonstrate critical thinking, strong problem-solving skills, and are motivated to find solutions and help patients access the care they deserve. - Model NIVA Health’s Core Values in your daily work and believe in providing patient-first, empathetic care. Requirements - Bonus Points If You: - Hold an Associate degree or higher. - Have experience with electronic medical records (EMR) systems and coordinating with multidisciplinary healthcare teams. - Have experience with US-based healthcare insurance. - Are familiar with Medicare and Medicaid regulations. Benefits - At NIVA Health, you’re more than part of a team – you’re part of a mission. - We support you with a positive, open-minded environment focused on holistic healing, teamwork, and growth. - Your work here makes a tangible, lasting impact in the lives of patients every day. - Pay: $1,300 per month - Work schedule: US Timezone (East Coast) - Job Type: Full-time - Work Location: Remote Company Description Join NIVA Health and help redefine patient care—one healing wound at a time.

Role Description At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework: - Explorer (Level 1) — Uses AI daily to boost personal productivity - Builder (Level 2) — Creates workflows and tools that elevate the whole team - Integrator (Level 3) — Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role. The successful candidate will possess excellent communication and customer service skills, be highly organized, and have the ability to multi-task and prioritize tasks appropriately. A background in healthcare or customer service is preferred but not required. - Provide exceptional customer support: Offering empathetic and solution-focused assistance through various channels. - Drive member engagement from enrollment through program completion. - Collaborate with Physical Therapists and be a trusted go-to resource for members. - Establish human connections with members, and provide personalized support across their participation in Sword's virtual health program. - Leverage technology & internal teams to answer member questions accurately and resolve member challenges thoroughly. - Participate in outreach campaigns, encouraging members to continue their progress in the program. - Learn individual member communication preferences and tailor interactions to meet members' needs. Qualifications - Bachelor's Degree or 2 years relevant experience in service-based environment preferred. - 1+ years of experience in either Tech Support, Call Center Support, or Customer Service. - Empathetic critical thinking. - Thrive in a fast-paced environment. - Demonstrate a high level of personal accountability, resourcefulness, and commitment to quality. - Listen and type, and talk and type, simultaneously. - Excellent written and verbal communication, with proven ability to communicate with individuals at various levels within an organization. - Proficiently use of Google Suite (Docs, Sheets, Slides). Requirements - €16,100 - €20,300 a year - This range includes base, variable and equity. - These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact. - Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. - Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. - The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. Benefits - Health, dental and vision insurance - Meal allowance - Equity shares - Remote work allowance - Flexible working hours - Work from home - Discretionary vacation - Snacks and beverages

• Conducting initial assessments and developing personalized treatment plans. • Providing evidence-based individual (and/or group/couples) therapy via a secure HIPAA-compliant platform. • Maintaining timely and accurate clinical documentation (soap notes, treatment plans, etc.). • Managing your own calendar and client volume based on your personal capacity.

• Conducting initial assessments and developing personalized treatment plans. • Providing evidence-based individual (and/or group/couples) therapy via a secure HIPAA-compliant platform. • Maintaining timely and accurate clinical documentation (soap notes, treatment plans, etc.). • Managing your own calendar and client volume based on your personal capacity.