Role Description At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework: - Explorer (Level 1) — Uses AI daily to boost personal productivity - Builder (Level 2) — Creates workflows and tools that elevate the whole team - Integrator (Level 3) — Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role. The successful candidate will possess excellent communication and customer service skills, be highly organized, and have the ability to multi-task and prioritize tasks appropriately. A background in healthcare or customer service is preferred but not required. - Provide exceptional customer support: Offering empathetic and solution-focused assistance through various channels. - Drive member engagement from enrollment through program completion. - Collaborate with Physical Therapists and be a trusted go-to resource for members. - Establish human connections with members, and provide personalized support across their participation in Sword's virtual health program. - Leverage technology & internal teams to answer member questions accurately and resolve member challenges thoroughly. - Participate in outreach campaigns, encouraging members to continue their progress in the program. - Learn individual member communication preferences and tailor interactions to meet members' needs. Qualifications - Bachelor's Degree or 2 years relevant experience in service-based environment preferred. - 1+ years of experience in either Tech Support, Call Center Support, or Customer Service. - Empathetic critical thinking. - Thrive in a fast-paced environment. - Demonstrate a high level of personal accountability, resourcefulness, and commitment to quality. - Listen and type, and talk and type, simultaneously. - Excellent written and verbal communication, with proven ability to communicate with individuals at various levels within an organization. - Proficiently use of Google Suite (Docs, Sheets, Slides). Requirements - €16,100 - €20,300 a year - This range includes base, variable and equity. - These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact. - Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. - Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. - The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. Benefits - Health, dental and vision insurance - Meal allowance - Equity shares - Remote work allowance - Flexible working hours - Work from home - Discretionary vacation - Snacks and beverages