Sword Health

• Conduct clinical intake calls and assess member needs, goals, and program fit • Work with Phoenix, our AI Care Specialist, by overseeing AI-supported interactions and ensuring clinical quality and safety • Deliver member support via synchronous and asynchronous chat • Conduct short and long video-calls with members • Monitor member progress using measurement-based care (e.g., PHQ-9, GAD-7) • Identify and respond to risk signals, including escalation and referral when needed • Document care in line with clinical, ethical, and regulatory standards • Support development of Standard Operating Procedures to help scale member care operations

• Deliver personalized guidance on the functional, physical, and emotional aspects across pregnancy wellness, birth preparation, early postpartum recovery, and lactation support**** • Identify when member needs fall outside wellness scope and require clinical evaluation**** • Contribute to the program protocol and AI development and participate in quality review**** • Support Bloom’s operations by shaping workflows and helping scale consistent, high-quality care delivery**** • Coordinate with Bloom's multidisciplinary team

Role Description We’re looking for a Senior Product Manager to help shape the future of Sword’s products. This is a senior role for someone who can think strategically, act fast, and deliver with impact. We’re hiring across Europe! This role is fully remote — you can work from anywhere within Europe. - Own: end-to-end responsibility for one of our main metrics, driving product strategy, roadmap, and execution; - Lead: a dedicated cross-functional squad (data, design, engineering, clinical) to rapidly ideate, build, and iterate on solutions; - Use AI: as the foundation, not an add-on to reinvent how members access care; - Drive: rapid, data-informed trade-off decisions, balancing speed of iteration with quality and impact; - Champion: a holistic, member-first perspective, ensuring cohesive experiences across programs; - Ship fast: experiment constantly, and learn quickly, proving impact every step of the way; - Communicate: progress, learnings, and strategic recommendations clearly to leadership and cross-functional partners; Qualifications - 5+ years of experience, of which 3+ in product management of consumer facing digital products, ideally in a B2C space, with a proven track record of shipping stellar products that drive business growth. - 2+ years managing cross-functional teams (Product Owners at Sword directly manage Engineering, Design and Data). - Ability to discuss deep technical topics with engineering teams and the platform users (we don’t expect you to code). - Thrives in ambiguity, makes decisions fast, and validates assumptions early. - Relentless focus on metrics and results, with fluency in KPIs like activation, engagement, and retention. - Ability to translate complexity into simple, intuitive, and cohesive user experiences. - Practical understanding of how AI tools can accelerate product development, experimentation, and value delivery. - Strong analytical mindset with proficiency in making data-informed, hypothesis-driven decisions. Requirements - €50,000 - €75,000 a year Benefits - Comprehensive health, dental and vision insurance* - Equity shares* - Discretionary PTO plan* - Parental leave* - 401(k) - Flexible working hours - Remote-first company - Paid company holidays - Free digital therapist for you and your family Company Description Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund.

• Lead deals with Worker’s Compensation boards and provincial/federal health services in Canada, achieving company bookings and quotas • Help shape SWORD’s sales playbook and processes • Meet or exceed quarterly and annual revenue targets • Craft and communicate compelling value propositions for target partners • Build and maintain a robust sales pipeline through personal prospecting and collaboration with channel teams • Collaborate internally to complete deals and ensure long-term account success • Represent SWORD at conferences and industry events

• Own Partner Revenue and Pipeline Outcomes: Build and execute strategic account plans for a portfolio of reseller partners, driving partner-sourced and partner-influenced opportunities aligned to commercial growth goals. • Build Deep Relationships Across Strategic Partners: Develop and expand relationships with executive sponsors, partnership leaders, sales teams, customer success teams, and other key stakeholders within partner organizations to establish Sword as a preferred solution. • Drive Joint Go-To-Market Execution: Develop and execute joint business plans that include pipeline generation activities, account targeting, marketing campaigns, events, sales enablement, and executive engagement. • Enable Partners to Confidently Position Sword: Deliver product updates, competitive positioning, and commercialization support that enables partners to effectively identify opportunities, position Sword as the best fit offering, and bring Sword into customer conversations. • Drive Partner Performance and Growth: Assess partner engagement, commercial performance, and growth potential to identify opportunities for deeper investment, increased market activation, and expanded revenue generation. • Expand Adoption Across Sword’s Portfolio: Work with partners to increase awareness and adoption of existing and newly launched products, ensuring partners understand Sword's full value proposition and are equipped to bring the right solutions to their customers. • Identify and Evaluate New Partnership Opportunities: Continuously assess the partnership landscape, emerging market trends, and adjacent channels to identify strategic growth opportunities, and inform Sword's long-term channel strategy. • Activate the Market Through Events and Strategic Engagement: Plan and execute partner-facing activities including executive meetings, customer introductions, joint events, webinars, and industry conferences designed to deepen engagement and generate pipeline. • Maintain Operational Rigor, and CRM Discipline: Track partner activity, pipeline, account plans, and revenue impact in Salesforce. Maintain accurate forecasting, reporting, and attribution while ensuring consistent follow-through on growth initiatives.

• Act as the central nervous system for deal execution - partnering closely with Sales, Legal, Finance, and Security • Own the end-to-end RFP, RFI, and proposal response process: intake and qualification, timeline ownership, draft assembly, and on-time submission of high-quality responses • Coordinate input from Sales, Legal, Finance, Security, and Product subject-matter experts • Build and maintain a reusable proposal content library • Drive continuous improvement of proposal, deal, and contracting processes • Manage discounting compliance and validate quote configuration • Track and analyze deal and proposal patterns to identify bottlenecks

• Hunt for new Sword Mind opportunities across consultants, brokers, direct employer relationships, partners, and health plans, with a focus on uncovering mental health RFPs, evaluations, pilots, and strategic buying moments. • Build and run a repeatable Mind sales playbook that includes account targeting, consultant mapping, broker activation, channel partner engagement, competitive positioning, executive outreach, and disciplined follow-up. • Generate significant Mind-specific pipeline that can close in-year, while also developing a strong qualified pipeline for 2027. • Partner closely with the existing Employer Sales team to identify where Mind can expand current Sword conversations, create new entry points, or strengthen broader platform opportunities. • Coordinate with Consultant Relations and Health Plan Partnerships to avoid market confusion, align ownership, and present a unified Sword message across all external stakeholders. • Develop a strong understanding of the mental health competitive landscape, including EAPs, teletherapy vendors, digital behavioral health solutions, navigation platforms, and point solutions such as Lyra, Spring Health, Modern Health, Headspace, Talkspace, and traditional health plan behavioral health programs. • Differentiate Sword Mind by clearly while hunting for opportunities to include additional products within the Sword AI Care platform. • Engage senior Benefits, Total Rewards, HR, Wellbeing, Finance, Procurement, consultant, broker, and partner stakeholders to uncover pain points tied to mental health access, engagement, cost, productivity, workforce wellbeing, and fragmented vendor experiences. • Lead high-quality discovery, qualification, executive presentations, finalist meetings, and commercial conversations that convert market interest into measurable pipeline and revenue. • Maintain strong pipeline discipline, CRM hygiene, forecasting accuracy, and clear internal communication around deal strategy, ownership, risks, next steps, and path to close. • Work cross-functionally with Marketing, Product, Clinical, Health Economics, Customer Success, Consultant Relations, Partnerships, and Employer Sales to sharpen messaging, build sales assets, and continuously improve the Mind go-to-market motion. • Represent Sword externally at consultant meetings, broker briefings, health plan conversations, industry events, employer forums, and strategic partner discussions.

Role Description At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework: - Explorer (Level 1) — Uses AI daily to boost personal productivity - Builder (Level 2) — Creates workflows and tools that elevate the whole team - Integrator (Level 3) — Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role. The successful candidate will possess excellent communication and customer service skills, be highly organized, and have the ability to multi-task and prioritize tasks appropriately. A background in healthcare or customer service is preferred but not required. - Provide exceptional customer support: Offering empathetic and solution-focused assistance through various channels. - Drive member engagement from enrollment through program completion. - Collaborate with Physical Therapists and be a trusted go-to resource for members. - Establish human connections with members, and provide personalized support across their participation in Sword's virtual health program. - Leverage technology & internal teams to answer member questions accurately and resolve member challenges thoroughly. - Participate in outreach campaigns, encouraging members to continue their progress in the program. - Learn individual member communication preferences and tailor interactions to meet members' needs. Qualifications - Bachelor's Degree or 2 years relevant experience in service-based environment preferred. - 1+ years of experience in either Tech Support, Call Center Support, or Customer Service. - Empathetic critical thinking. - Thrive in a fast-paced environment. - Demonstrate a high level of personal accountability, resourcefulness, and commitment to quality. - Listen and type, and talk and type, simultaneously. - Excellent written and verbal communication, with proven ability to communicate with individuals at various levels within an organization. - Proficiently use of Google Suite (Docs, Sheets, Slides). Requirements - €16,100 - €20,300 a year - This range includes base, variable and equity. - These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact. - Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. - Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. - The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. Benefits - Health, dental and vision insurance - Meal allowance - Equity shares - Remote work allowance - Flexible working hours - Work from home - Discretionary vacation - Snacks and beverages

• Provide personalized nutrition guidance and lifestyle coaching primarily through in-app chat. • Monitor individualized nutrition and lifestyle plans within Sword’s internal systems. • Track connected device data and engagement patterns, stepping in directly when members need nuanced guidance. • Provide accountability, encouragement, and personalized lifestyle guidance to help members build habits they can sustain. • Share qualitative member feedback with the product and clinical teams to help improve the experience.

• Own web products experiences end-to-end; • Take full design ownership of key web flows, balancing user needs, business goals, and technical constraints across the full surface area; • Embrace a test-and-learn mindset grounded in data, usability insights, and user feedback; • Work alongside your PMs, tech lead, and engineering to co-design the best solutions and ensure smooth handoff; • Collaborate across Sword teams and with other designers to maintain consistency; • Contribute towards the broader Design System; • Use AI tools thoughtfully, to accelerate your workflow where it makes sense, and design AI-led product experiences that pair Human + AI for superior patient outcomes; • Stay curious about what's working, what's not, and why.