Role Description The Sr. Full Stack Engineer on the Software Platform team is responsible for day-to-day delivery of software products, writing high-quality code and reviewing the code of others on the team. As a Senior Engineer, you are the driving force behind implementation and delivery – breaking down high-level requirements into individual development tasks, designing and implementing software systems, reviewing technical work from peers, and driving the team’s technical quality. - Lead technical design and architecture for products within the Software Platform team. - Design, implement, and maintain end to end software systems, spanning the entire product vertical: front-end engineering, back-end engineering, cloud engineering, testing / test automation, and system administration. - Design, implement, and maintain observability, monitoring, and alerting systems, to ensure reliability, availability of software products. - Own code review process and enforce engineering standards across the team. - Mentor junior engineers, providing technical guidance and career development. - Help design and drive the team’s operational processes: including agile methodologies, support functions, and incident response processes. Qualifications - 5+ years experience in software engineering, with professional experience in frontend, backend, and cloud engineering. - Expert-level knowledge of AWS or Azure cloud services. - Strong Terraform skills, including module development and state management. - Experience building CI/CD pipelines. - Experience mentoring engineers and leading technical initiatives. - Strong communication skills: written, public speaking, and interpersonal. - Familiarity with security and compliance in cloud environments. - A product-driven mindset, putting customer experience and value first. Company Description

• Completes development coding and testing using Ruby on Rails. • Participates in sprint and feature planning sessions; analyzes product vendor requirements and helps design technical solutions. • Participates in code reviews to ensure code quality, maintainability, and adherence to development standards.

• Design, develop, and implement AI-powered features across healthcare product platforms and operational systems. • Build full-stack applications using modern AI engineering workflows and tools such as Cursor, Claude, Codex, OpenAI APIs, and related LLM technologies. • Collaborate with product managers, designers, engineers, and clinical stakeholders to deliver scalable, user-focused solutions that improve patient engagement, care coordination, and operational efficiency. • Develop APIs, backend services, automation pipelines, and AI workflows that support intelligent product capabilities and production-ready deployments. • Apply software engineering, DevOps, and MLOps best practices to testing, deployment, monitoring, and optimization of AI solutions. • Research emerging AI technologies, LLM implementation patterns, and modern product engineering frameworks to continuously improve platform capabilities. • Navigate ambiguity, solve complex technical challenges, and collaborate effectively across technical and non-technical teams in a fast-paced Agile environment. • Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.

• Design, build, and maintain complex, omnichannel contact flows (Voice, Chat, SMS) within Amazon Connect. • Act as the technical lead on contact center projects, providing mentorship and guidance to junior engineers and administrators. • Collaborate with Customer Support and Sales leaders to understand business goals, define metrics, and recommend technical solutions that improve First Contact Resolution (FCR) and Average Handle Time (AHT). • Ensure the contact center architecture follows AWS Well-Architected Framework principles, focusing on high availability, disaster recovery, and data security. • Troubleshoot complex telecommunications, WebRTC, and API integration issues. • Manage telecom resources, including claiming/porting numbers and configuring queue/routing profiles.