• Design, develop, and implement AI-powered features across healthcare product platforms and operational systems. • Build full-stack applications using modern AI engineering workflows and tools such as Cursor, Claude, Codex, OpenAI APIs, and related LLM technologies. • Collaborate with product managers, designers, engineers, and clinical stakeholders to deliver scalable, user-focused solutions that improve patient engagement, care coordination, and operational efficiency. • Develop APIs, backend services, automation pipelines, and AI workflows that support intelligent product capabilities and production-ready deployments. • Apply software engineering, DevOps, and MLOps best practices to testing, deployment, monitoring, and optimization of AI solutions. • Research emerging AI technologies, LLM implementation patterns, and modern product engineering frameworks to continuously improve platform capabilities. • Navigate ambiguity, solve complex technical challenges, and collaborate effectively across technical and non-technical teams in a fast-paced Agile environment. • Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.

• Design, build, and maintain complex, omnichannel contact flows (Voice, Chat, SMS) within Amazon Connect. • Act as the technical lead on contact center projects, providing mentorship and guidance to junior engineers and administrators. • Collaborate with Customer Support and Sales leaders to understand business goals, define metrics, and recommend technical solutions that improve First Contact Resolution (FCR) and Average Handle Time (AHT). • Ensure the contact center architecture follows AWS Well-Architected Framework principles, focusing on high availability, disaster recovery, and data security. • Troubleshoot complex telecommunications, WebRTC, and API integration issues. • Manage telecom resources, including claiming/porting numbers and configuring queue/routing profiles.

Title: Evaluation Lead Location: NY-New York Job Description: About NYRR New York Road Runners (NYRR) was founded in 1958 when a small group of passionate runners vowed to bring running to the people and has grown from a local running club into the world's premier community running organization. NYRR's NYRR's vision is to build healthier lives and stronger communities through the transformative power of running.   NYRR's year-round offerings of races, community events, programs, and training resources provide hundreds of thousands of people with the motivation, know-how, and opportunities to start running and keep running for life. NYRR's premier event, the famed TCS New York City Marathon, attracts the world's top professional runners and committed amateurs alike, while also raising millions of dollars annually for charity and driving economic impact for New York City. NYRR is equally committed to the runners of tomorrow, passionately providing youth fitness programs that educate and inspire children in underserved communities in New York City, nationwide, and around the world Headquartered in New York City, NYRR is a 501(c)(3) organization. To learn more, please visit www.nyrr.org At New York Road Runners, we are committed to building an inclusive, diverse workplace by finding the best candidate for the job. We understand that skills come from a variety of different backgrounds. Checking off every single requirement on our job description is not necessary to apply. If you think you are a good fit and have a passion for the work we do, please submit your application. We are eager to learn about your experience and skills! You may be the right candidate for this or other open positions. New York Road Runners is an Equal Opportunity Employer About the Department The Strategy, Planning, and Analytics Department works collaboratively with each department across the organization to support strategy formulation, growth plan execution, project management, and strategic business operations planning. The team provides the organization with in-depth analytical support by evaluating existing operations and new business opportunities. The team helps lead and advise cross-functional project teams in executing the many action items, special projects, and enhanced operations that help NYRR reach its strategic objectives.  The Membership program also resides within the department, as we introduce strategic enhancements to the program. About the Position As an impact driven non-profit, NYRR tracks and evaluates the impact of our organization. The Evaluation Lead's core responsibility is to manage and implement our evaluation framework, so NYRR can continuously improve the quality and impact of our events, youth and community programs. This role requires strong data analysis, collaboration and communication skills, leadership and problem-solving skills. Job Responsibilities (primary and secondary duties) : Data Collection, Analysis, and Evaluation + Manage the development and implementation of data collection tools, emphasizing low-burden methods for engaging program and event participants + Develop and administer surveys, interviews, and focus groups for key program stakeholders + Build and maintain primary data sets across multiple programs and products; merging data from multiple sources + In partnership with team members and IT colleagues define business and technology requirements for data collection across multiple platforms and workflows Collaboration and Innovation + Serve as a key resource and strategic thought partner to the organization + Collaborate with internal and external stakeholders to develop meaningful impact measures (input, output, outcome) and methods of program/project/product evaluation + Facilitate a culture of innovation, continuous learning and accountability by supporting teams to identify and solve key challenges and find new opportunities that improve outcomes for the communities we serve. Reporting and Recommendations + Execute quantitative and qualitative analyses to report on program participation, progress against key program milestones, and participant outcomes + In partnership with teams across the organization synthesize multiple sources of data into written reports that are communicative, visually appealing, and shared with senior leadership, board, and external partners/stakeholders + Communicate and present programmatic and event insights to internal NYRR teams . + Identify and pursue areas for additional analysis that can support evidence-based decisions by teams and Senior Leaders + Keep up to date with latest trends in data analysis and program evaluation approaches + Support the organization to increasingly contextualize program results in the context of city-level health and social well-being measures Job Requirements: Experience: + Experience in non-profit, community-based, or academic environments conducting formative and summative program evaluations or applied research + 3+ years of experience with quantitative and qualitative research methods: Survey design, focus group/interview guide development, data collection, management and analysis + Experience with outcome management + Experience related to youth, community based, and/or physical activity programming + Familiarity with the NYC Department of Education a plus + Knowledge of Salesforce CRM, Survey Monkey preferred Education & Certifications: + Undergraduate degree in statistics, psychology, sociology, public policy, public health, public affairs or related field and/or successful completion of relevant coursework in program evaluation, analytics, or statistics + Advanced degrees preferred in public policy, public health, or public affairs Skills and Attributes: + Excellent written and verbal communication skills + Strong attention to detail + Outstanding communication and collaboration skills, including the ability to work both independently and across multiple departments/functions + Excellent organizational skills and the ability to manage multiple projects simultaneously + Excellent analytical skills and experience in conducting descriptive and inferential statistical analysis of quantitative data and analysis of qualitative data + Strong ability to synthesize multiple sources of mixed-method data into reports for a wide range of audiences + Strong ability to translate data into practical, actionable insights and recommendations + Experience with statistical data analysis software and/or advanced Excel skills, including analytic function Other Requirements: + All staff are required to work the United Airlines NYC Half, RBC Brooklyn Half, and the TCS New York City Marathon + Operate on a hybrid schedule, with two days per week in the NYRR office in NYC. Salary: 80-88K

• Profissional da CONTRATADA responsável pela produção dos artefatos de software que o Squad deve entregar.