• Implementing, maintaining, and improving the infrastructure used by our development and operations teams • Design, implement, and maintain our Linux infrastructure and systems

• Lead, manage, and coordinate Level 2 and Level 3 technical resources dedicated to installations and implementation projects. • Plan, prioritize, and assign technical work across NG911 and non-911 projects. • Support skills development, coaching, and continuous improvement of technical staff. • Participate in performance evaluations and contribute to team stability and operational excellence. • Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning. • Act as the primary escalation point for complex technical issues. • Validate technical architectures and deployment approaches in accordance with NG911 standards and customer requirements. • Ensure consistency, quality, and standardization of technical configurations across customer environments. • Actively support deployment projects from design through production go-live. • Work closely with Project Managers to ensure technical feasibility, quality delivery, and schedule adherence. • Participate in integration testing, upgrades, migrations, and critical cutovers. • Ensure proper transition to operations and post-deployment support. • Diagnose and resolve complex issues related to FreeSWITCH-based SBC and PBX platforms, AVAYA telephony platforms and integrations, NG911 and non-911 call flows and dialplans, I3CI, ACD, SIPREC, and ESInet integrations (Bell, Telus) and private networks. • Analyze logs, metrics, and system behavior to determine root causes. • Collaborate with Engineering, Product, and external partners, including AVAYA, during major incidents or complex escalations. • Define, maintain, and evolve technical deployment standards and best practices. • Maintain clear technical documentation, including implementation guides and escalation procedures. • Contribute to continuous improvement of deployment, escalation, and operational processes.

• Supporting steam turbines engineering activities. • Preparing for client meetings and leading discussions. • Demonstrating technical expertise in turbine and generator engineering to execute projects independently. • Mentoring younger team members and driving technical excellence across the team. • Assisting management with business opportunities, conferences, and training sessions. • Interfacing with industry organizations.

• Design, implement, test, and maintain software components using C, C++, and C# in a Windows environment. • Participate in the evolution of the product architecture, incorporating mainstream design patterns and technologies. • Collaborate with cross-functional teams (QA, UX, product management, DevOps) to deliver high-quality features on schedule. • Support full-stack development across database, server, and web components as needed. • Contribute to Agile ceremonies and use tools like Jira, Azure DevOps, or equivalent. • Use Git/GitHub or similar tools for source control, branching strategies, and code reviews. • Write clean, maintainable code and support continuous integration and delivery processes.