YOU LIVE AND BREATHE SPORTS. SO DO WE.
Technician I - Store Projects
Location
United States
Posted
4 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Technician I - Store Projects
DICK'S Sporting Goods
Role Description At DICK’S Sporting Goods, we take a people-centric approach to everything we do. Our Athletes, how we refer to customers, and our Teammates, how we refer to our employees, are at the center of every decision we make so that we can provide transformational experiences online, in store, and in sport. When you join Technology at DICK’S Sporting Goods, you’re joining a true team that wins together. We help our Athletes and fellow Teammates better their best by innovating solutions to interesting business problems and empowering every Technology Teammate to be an innovator. And, while we work remotely from all over the United States, we provide virtual and in-person events for the team to hangout, from virtual escape rooms to cheering on the Pittsburgh Pirates at beautiful PNC Park. Job Duties and Responsibilities - Customer Service: - Carry out standard customer service activities and handle simple customer inquiries following predefined scripts. - Record the call in an ITSM ticket. - Follow up on call, if needed. - Complete all tasks or escalate within the predefined SLA/SLO. - Change Control Management: - Learn the department's change control policies. - Learn how your position fits into the change process. - Able to execute simple change requests and tasks within the change window defined in the change control. - Processes and Procedures: - Learn processes and procedures for your position. - Become familiar with the SOP repository. - Ability to follow simple SOP for issues and alerts. - Escalate within your team. - ITSM, ITIL and Reporting: - Knowledge of the concepts of ITSM and ITIL. - Ability to learn how to use the DSG ITSM tool for incidents and requests. - Learn how ITIL concepts are used at DSG. - Project Work: - Ability to work within a team to complete simple projects run by the team. - Make suggestions and contributions about the project to the team. - Ongoing Learning and Development: - Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. - Gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. - Maintain an in-depth understanding of technology and industry best practices through ongoing education and reading specialist media. - Continuous Improvement: - Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements. Qualifications - Computer Trade School or Associate Degree or Higher - 2+ years of experience Virtual Requirements - Cameras must be on during all virtual interviews. - AI tools are not permitted to be used by the candidate during any part of the interview process. - Offers are contingent upon a satisfactory background check which may include ID verification.
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