• Own and improve People Operations processes across recruiting, onboarding, employee lifecycle management, and offboarding • Manage and optimize HRIS, ATS, and related People systems • Partner with recruiting teams to streamline hiring operations and candidate workflows • Build scalable reporting and dashboards for recruiting and people metrics • Drive process automation and operational efficiency across People functions • Ensure data integrity, compliance, and accurate employee records management • Support compensation, benefits, and headcount planning operations • Create documentation, workflows, and SOPs for People processes • Partner cross-functionally with Finance, Legal, IT, and business leaders • Evaluate and implement new People tools and systems as the company scales • Improve employee and candidate experience through operational excellence and thoughtful systems design • Design, implement, and manage scalable people programs and operational initiatives across the employee lifecycle • Build and lead a high-performing People Operations team over time

Role Description The Global Injury & Claim Coordinator leads, coordinates, and advances Baxter’s global workers’ compensation and injury management programs across the United States and international jurisdictions. This role provides expert clinical leadership for complex and high-risk cases while establishing global standards, governance, and partnerships that ensure consistent, compliant, and high-quality injury management and return to work outcomes worldwide. The Global Injury & Claim Coordinator works closely with Baxter Human Resources, Legal, Health and Safety, Operations, and external partners to support employee recovery, optimize return to work outcomes, and minimize Baxter’s total cost of injury or illness. Using global claims and medical data, the role identifies trends, systemic risks, and prevention opportunities and translates insights into actionable strategies that support hazard reduction and enterprise risk management. Serving as a trusted advisor to senior leadership, the Global Injury & Claim Coordinator provides guidance during high-risk or high visibility claim situations and plays a critical role in shaping Baxter’s global approach to injury management, early intervention, and return to work programs. What you'll be doing - Manages and oversees complex workers’ compensation and injury management cases across Baxter’s United States and global jurisdictions. - Provides expert clinical guidance and oversight for complex, high risk, and litigated workers’ compensation cases impacting Baxter employees globally. - Coordinates medical management activities and return to work accommodations in partnership with Baxter facilities, medical providers, and regional stakeholders. - Ensures Baxter’s injury and claim management practices comply with applicable global workers’ compensation, occupational health, and regulatory requirements, as well as internal Baxter standards. - Leads the development and enhancement of Baxter’s global injury management, early intervention, and return to work programs. - Serves as Baxter’s primary clinical and operational liaison with third party administrators, insurers, occupational health vendors, and international claims partners across supported regions. - Analyzes global claim, injury, and return to work data to identify trends, risks, and improvement opportunities and uses insights to drive operational excellence at Baxter. - Provides actionable insights from claims and medical data to support hazard reduction and risk mitigation efforts. - Identifies systemic injury, claim, or return to work risks and partners with EHS and Operations to inform upstream prevention strategies. - Standardizes Baxter’s care management and injury management processes to ensure consistent service delivery and outcomes across geographic regions. - Ensures consistent use of tools, documentation standards, and reporting across regions. - Partners with Baxter Human Resources, Legal, Health and Safety, and local return to work coordinators to support injured employees and ensure compliant, timely claim handling globally. - Provides training, consultation, and guidance to Baxter stakeholders on global occupational health, injury management, and workers’ compensation best practices. - Recommends and supports the implementation of global strategies to reduce claim duration, improve employee recovery and experience, and minimize Baxter’s total cost of risk. - Serves as a trusted advisor to senior leadership during high risk or high visibility claim situations. Qualifications - Bachelor’s degree in Nursing (BSN) required. - Minimum of 5+ years of experience in Occupational Health Nursing, Workers Compensation case management, or clinical injury management. - Registered Nurse (RN) – US Compact, active and unrestricted license required. - Ability to obtain RN license for IL, NY, CA, MN within 6 months of employment. - Occupational Health Nursing certification preferred (COHN, COHN-S). - Certified Case Manager (CCM) preferred. - Demonstrated expertise in complex workers compensation claim management across multiple jurisdictions. - Experience collaborating with TPAs, insurers, medical providers, and legal partners. - Strong ability to interpret claims, medical, and absence data. - Experience supporting self-insured or large multinational employers. - Familiarity with international workers compensation, injury management, or disability frameworks beyond the US. - Proficiency in Microsoft Office applications (Outlook, Teams, Excel, Word, SharePoint). - Open to remote work due to compact license requirement. Requirements - Applicants must be authorized to work for any employer in the U.S. - We are unable to sponsor or take over sponsorship of an employment visa at this time. Benefits - Comprehensive compensation and benefits packages for eligible roles. - Medical and dental coverage that starts on day one. - Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. - Employee Stock Purchase Plan (ESPP) with the ability to purchase company stock at a discount. - 401(k) Retirement Savings Plan (RSP) with options for employee contributions and company matching. - Flexible Spending Accounts and educational assistance programs. - Paid holidays and paid time off ranging from 20 to 35 days based on length of service. - Family and medical leaves of absence and paid parental leave. - Commuting benefits, Employee Discount Program, Employee Assistance Program (EAP), and childcare benefits.

• Provide proactive, strategic partnership in talent management and staff experience • Support leaders in understanding cultural conditions impacting talent • Consult on People strategy and structural alignment to operational strategy • Serve as primary contact for People team business units • Provide consultation and coaching on performance improvement processes

• Drive system design, project execution, and process mapping to identify automation opportunities and deploy AI-enabled tools that align with global best practices. • Act as liaison to the HR AI Lead, translating high-level AI ambitions into functional People Ops prototypes. While the AI Lead drives the 'how' of technology adoption, you define the 'what' by ensuring AI applications are grounded in HR compliance and lifecycle integrity. • Serve as the primary expert for Tier 2 and Tier 3 exception cases, applying regulatory and employment law knowledge to provide compliant, nuanced resolutions for a global workforce. • Own the end-to-end lifecycle and compliance for the flexible workforce, partnering with Legal to mitigate co-employment risks. • Lead comprehensive HRIS audits, utilizing HR knowledge to remediate gaps and design robust governance controls. • Design and maintain SOPs and runbooks that translate complex procedural scenarios into scalable content for the broader team. • Drive the transition to an HR Shared Services model by bridging the gap between technical infrastructure and professional HR service delivery. • Deliver accurate and empathetic support to managers and employees on complex scenarios, ensuring a high-quality customer experience that directly contributes to a positive and engaged workforce. • Collaborate with the HR AI Lead to establish baseline performance metrics, utilizing data-driven insights to measure the cost savings and efficiency gains realized through AI enhanced workflows.